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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant issues with products, finding them poor quality, not as described, or incorrect. Many experienced problems with orders, including items never arriving, receiving wrong products, or facing extensive delays. Delivery service was a major concern, with complaints about inaccurate tracking, incorrect addresses, or prolonged shipping times, often from China. However, some customers noted difficulties with refunds, offered only partial reimbursements or facing challenges. While some found customer service unresponsive or condescending, a few others reported excellent support with prompt, helpful resolutions.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers reporting that they never received their... See more

Order

Customers had negative experiences with order, with many reporting significant delays in receiving their... See more

Delivery service

Users describe negative interactions with delivery service, frequently reporting issues with delayed shipping... See more

Refund

Consumers find refund experiences to be ambiguous, with many requesting full reimbursement but often being... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lumivyx is a scam company,and another company is assosciated with this company by the name of Juvenileon. From reading all of the comments and concerns, these are the same ones that bring up phony tra... See more

Rated 1 out of 5 stars

I ordered absorbent underwear for my special needs daughter. Even after requesting tracking info 2 weeks after order, I never received any #. Now 3+ weeks later, the order arrived...pathetic excuse... See more

Rated 1 out of 5 stars

I placed an order January 5th for leakproof underwear. It apparently arrived at an address that wasn't mine in early February. I notified the company over & over, & finally accepted an offer of 80% r... See more

Rated 1 out of 5 stars

I placed my order. Received an email saying I will get a tracking number as soon as it ships. I received an email 2 days later saying the "Your order has shipped, but there seems the tracking number h... See more


Company details


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1.9

Poor

TrustScore 2 out of 5

154 reviews

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No history of asking for reviews

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1.9

All reviews

(154)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

There’s an s song called “Take the…

There’s an old song called “Take the Money and Run”. It seems to be their motto.
I ordered underwear from them 2 1/2 weeks ago. Instantly got an email that told me they had oversold and my order would ship June 2. This is June 6 and I haven’t heard a single word.
Good luck getting in touch with customer service. Avoid this company at all costs.
Update: the items were received, 10 days beyond the dates they said I would get them and without any information from the company explaining the delay

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Do not order from this company. Took three weeks to receive my order. Once it arrived it was the wrong size, so disappointed with this company and its service. Horrible!!!

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!

Do not order from this company!! Ordered items over a month ago - delayed shipping, now delayed delivery. I asked for a refund but they said they were unable to do so because the items were in transit.

Scam!

March 30, 2026
Unprompted review
Rated 3 out of 5 stars

#1- " IMPORTANT "

#1- " IMPORTANT " - I " DID " RECIEVE A CREDIT ! (Full Amount).- I Did not believe the product I ordered was the one shown in website . I didn't have extra $ to waste . I emailed the company , I did get a response within two days offering me other possibilities. I declined, asking for refund . They responded again within a few days saying they would process , but be patient .
HONESTLY , I thought my $$ was gone after reading reviews .
I wrote again yesterday and they responded today with email saying the refund was processed over a week ago , and I should check my bank account. !! YES !! The did refund me the total amount paid $58. So - I wanted people to know my experience, this is important to me . I thought they treated me fairly and honestly, other than the website product description and delay on shipping , this concerned me !
Again - They did refund my money always stayed in communication with me.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I would give them zero stars

I would give them zero stars if I could. Based on other reviews, pretty sure they’re scammers. They only sent my purchase when I opened a dispute with PayPal. And their customer support is incredibly condescending. She continues to insiste that they sent a shipping email - they did not. They’re liars.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order January 5th for…

I placed an order January 5th for leakproof underwear. It apparently arrived at an address that wasn't mine in early February. I notified the company over & over, & finally accepted an offer of 80% refund in April. Today, May 4th, I received an order with twice the number of panties ordered, not leakproof & way too big. I give up. I would not recommend this company to anyone.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Goods paid for in February arrived in late April

I ordered some Lumivyx incontinence briefs back in early February. The company emailed me in mid March apologizing profusely and saying that their orders had got mixed up with those of another company. They said they were going to send a replacement immediately. Today, April 20, the briefs arrived, together with a container of electrolyte drink powder.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered Luminyx OREGANO OIL- Not Oregano oil!

I ordered Luminyx OREGANO OIL. After ordering it and paid for it, I received an email of a delay ( 4 weeks delay). When i received the package ( plastic/taped) 3rd world packaging like a 4 year old would have done with a Chinese name as sender - Not from Luminyx - the oregano oil bags have no name as company. Obviously this is contrefaits pill of whatever it is but definitely not OREGANO OIL ! Beware and Caution DO NOT consume - Lesson learn ! They are no customer service either
I threw them away and I will do a better research.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL BAIT AND SWITCH

Total bait and switch -- torn between: I should have known better, and frustration with the lack of response from the company. I still do not have my item, and had to file a dispute with PayPal. The company corresponded through PayPal with me and offered a 50% discount. PayPal customer service suggested I take it. One very frustrating note -- Lumivyx said it emailed me tracking info, and it indeed never did. When I pressed for it, they went silent. So the fact that they said they emailed me was very frustrating. Nothing in spam or junk, so nothing at all. Also, when I ordered through the website, it said "low stock." It let me order and pay, but then I received a notice that it was backordered. When I filed the dispute through PayPal, PayPal was able to track an obscure tracking number to some port in Hong Kong. Totally bogus -- doubt I'll ever see this item.

Update -- went round and round on their website chat and finally got an email with a tracking number, which can only be checked on their site. When I checked it, the original date of purchase was there with "order being processed." This means they got my payment and have basically done nothing toward sending me anything.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Finally got it

Never got my product. They said they sent it and that was it. Please don’t waste your money . I finally got the the product

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the oregano oil with black…

I ordered the oregano oil with black seed oil.

I placed the order 2/5/26 and it said it would arrive at my home 2/15-18/26. I payed 11.99 for shipping of 8oz. I was reluctant and wanted the product. My product never came by the end of February they finally got back to me an gave me a refund for shipping. The told me then that I would be expedited for delivery. 3 weeks later no product. I asked for full refund and received my full refund. I also received the product.al of this took about 7 weeks and many emails with AI generated emails full of fluff.
If all this wasn’t bad enough the product is worthless as it doesn’t even have. Drop of oregano in it. No taste no smell just who knows what? The claim that it has 6,000 mg is also ridiculous. So sad that people are being ripped off when all they want is to feel good. This company is rated as a trusted company on the internet and it is far from anything trust worthy. Do not purchase.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

My mother got to experience these leak…

My mother got to experience these leak proof underwear while she was sick. She is 80 years old and any type of sickness is hard. She absolutely loved them! She said they were so soft and comfortable with great flexibility and support. While she was sick the leak proof came in so very handy and provide the right amount of protections without being bulky. She is already making out her next order.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Dissatisfied 😡

I ordered the Oregano Oil from them! It took me putting in a complaint with PayPal. I kept checking on the shipping details and it was coming from CHINA!!! When I finally did get it (over a month later) there is no company name on it and on the back it says it’s from Colorado (that was a lie)!! Don’t trust this company and now not sure I actually got a legit product!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

I put my order in for oil of oregano on…

I put my order in for oil of oregano on February 22-2026 received a message they did not have the product so it would be late getting to me, I asked for refund and could not get one. the package showed up in mail 3-16-2026 with an address no name so I opened it and could not refuse it. Nowhere on the package does it have the Lumivyx name on it. Just got scammed for 59 dollars. Would not recommend ordering anything from them. If there was less than a 1 star rating that's what I would give this company.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

I would give them less than 1 if…

I would give them less than 1 if possible. So far I only received 1/4 of the product I purchased. They have sent inaccurate responses, and numerous excuses. But still no product nor refund. I think this company is possibly a scam… if not it’s just poorly run. Buy from someone else.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. Pretty sure they're a fraud. They tried to steal my money all the while giving me excuses as to why my order never arrived. Received a reply from some imbecile named "Dar" saying he would fix it and then nothing. DON'T WASRE YOUR TIME OR MONEY

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered beet chews...they said 9-12…

Ordered beet chews...they said 9-12 business days for arrival...tracking never worked and no response to multiple emails to support...now 37 days and no response and the hotline just continually repeats a line to hold for an agent..over and over and over...scam company but they had a good professional review by a supposed third party of their beet chews vs 9 others...maybe they choked on their chews

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered in February never received

I ordered in February. Received an email back stating due to heavy demand they were out of the item but would be back in stock and shipped by Feb 27th. Then I heard nothing so I emailed them. They wrote back saying it had been shipped and they would provide tracking ONCE IT WAS CLOSER TO ITS DESTINATION. I emailed again as nothing has arrived and asked for tracking info or I was going to report to the BBB. I received an email back saying its been shipped and they cant cancel an order once shipped but that they refunded my credit card and when the item arrives can consider it a gift from the company. I need to check my statement to see if they really did process a refund or not. This is a total scam!!!!

February 13, 2026
Unprompted review

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