Lumivyx Reviews 

I placed an order on January 23. 2026 and as of today, March 5, 2026 I have not received it. On Feb 19 I emailed Lumivxy requesting to cancel the order and refund my $. They replied with an apology and offered a 30% refund if I would not cancel the order. I agreed. Today is March 5 and I still have not recieved the order and no discount.

They continue to say the item shipped or it’s on its way but they can’t never provide the tracking information. After back and forth I disputed the charges with my credit card company. This is a fraudulent company and view your deal should not be featuring their products

Ordered product Feb 14 and got confirmation that shipping was delayed. Credit card billed immediately but product never received. I will try to
get my card credited but
there is a veiled warning on the company's website. Customers are urged to buy insurance to guarantee delivery. Buyer beware.

Sizing of panties is very large, they are very thin. Took me almost a week for someone to answer my email. Then they wanted to only give me 80% back. Ordered on the 6th of Feb, didn't receive until the 20th,email on the 22th, no response, suppose respond in 24 hrs, sent 2 more emails, finally responded on the 25th. Would not recommend them for this product.

They took great care of my order. Even though I made a mistake and double ordered, they immediately put things back, as I wished. I was so grateful and my trust certainly became strong with their honesty.

Professional, yet friendly quick response

I am amazed at the excellent customer service which I have received from this company. My dentist suggested I start using a water pik. I did some research and found Lumivyx. I received my order and there was an issue with the pik. I contacted them and almost immediately I was contacted to resolve the issue. I was notified that they are sending me a new water pik and I am thrilled. I will definitely be purchasing additional water piks for my family.

I experienced a wonderful expectation of what I was looking and hoping for since I am a first customer. I recommend this company 's expertise and satisfaction of their purchasers

I ordered a vest for my son for Christmas. It was too small and I wrote to Lumivyx to see if I could exchange it for a larger size. They answered me promptly and immediately shipped the new vest to me. I was very impressed with their customer service. Great company. I would certain purchase from them again.

This is my first experience with leakproof underwear. My initial reaction is that these will work well. But this review is to compliment the excellent customer service. Thank you, Bobbie!

While the products were well made, the sizing was way off, rendering them unusable to me. When I asked for a refund and stated I was willing to return them, I was told they had already refunded them and that there was no need to return them. What a relief, and what a nice change, to work with a company that truly works with their customers. Thanks again!!!

Their customer service is excellent. I had an issue w my order and emailed to their support. I received a reply the very next day; explaining the situation. They also remedied the situation in a way completely satisfying to me. I would order again through this company should I have the need based on this uncomplicated experience .

I was initially pretty upset about the delay in delivery and on top of it, I was given to believe the amount I paid was in Canadian and was shocked when i saw the bill which was much much more and even with the exchange rate, it was much higher hence I called my credit card company and disputed the charges since payment was due much later. They advised me to first write to the company with my complaints and see if the company resolves it and if not they would take action. Fortunately I got a prompt reply from Bobbie apologising for the inconvenience caused and came up with an offer but unfortunately when the product did arrive but from an unknown source locally, the size was too big and not of the quality I expected hence declined it and requested to cancel and refund the amount. To my pleasant surprise I got a prompt reply from Christine advising me that the amount that I paid was being refunded and also advised me not to send the package back and to keep it hence I wrote to them that since I cannot use it, I would donate them to some needy person. I wrote back thanking Christine for her prompt reply and quick action.

It took over a month for me to receive the items I ordered, and then I discovered that the items sent were the wrong size.

I ordered the stay-dry underwear in a Medium. They shipped 5 pair of 6XL. These are completely unusable for me. If they were out of stock in my size they should have refunded my money, not just thrown anything in a box and shipped it.
Their chatbot is non responsive and customer service can’t be reached by phone.
Do not order anything from this company.

This is a scam! Ordered large panties…waited nearly 30 days. They arrived today…size 6x. Are you kidding me? They are cheaply made as well. Don’t buy anything from this company!

Just received this order today. Ordered 12/6. Size ordered was large, all came 6xl. Now in trouble with my wife.

TOTAL SCAM. This site is a scam don't use. You pay for an item and they send you the tracking info from DHL, then never send it to DHL. When you call them out on it, the switch it to 17Track which is another scam.

I placed my order on 11/26. I was told it shipped 11/28. I called back when I didn’t receive it and was told it shipped12/6 and would arrive is 7-9 days I still don’t have my product. Invoice is 216710. Is this a scam?