This helmet has the problem that the front light is extremely blinding at night, both when constantly on and when flashing. You can no longer see anything more than 2 meters in front of you.
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Review summary
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Reviews shaping this summary
The clasp or buckle pinches my skin near my throat and is almost impossible to undue since it seems to grab more skin as I try to slide the buckle to undo. Am trying to solve by filing down the edge... See more
25/01/2026 - UPDATE I am happy to update my earlier review. The customer service team as per my below really lets this product down. When the product works it is excellent, but when it d... See more
I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail end... See more
Company details
Information provided by various external sources
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Contact info
North Market Boulevard 1625, 95834, Sacramento, United States
- info@lumoshelmet.co
- lumoshelmet.co
3.8
Great
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I love my Lumos helmet
I love my Lumos helmet. I'm never caught in the dark without a light. Lumos customer support is great too. I had a small problem and they solved it promptly. Thanks!!
February 28, 2024
Unprompted review
Reply from Lumos Helmet
Hey Leo,
Thanks for sharing! We're glad you love your Lumos helmet and that our customer support team could help you promptly. Happy riding, Leo Katz!
very fast response to my questions and…
very fast response to my questions and needs
No confusion or wasted time with troubleshooting problems and very impressive
customer service department
I am a long time customer and I think there products are great quality and worth the money and more
February 26, 2024
Unprompted review
Reply from Lumos Helmet
Hey Michael,
We're thrilled to hear about your positive experience with our customer service team! Providing fast and efficient support is one of our top priorities, and we're delighted that we could address your questions and needs promptly. Thank you for your loyalty as a long-time customer. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, Michael!
Great helmet
Great helmet, good value and well made. Also very good customer service from real humans
February 12, 2024
Unprompted review
Reply from Lumos Helmet
Hey David,
Thanks for your feedback! We're thrilled to hear that you're enjoying your helmet and that you've had a positive experience with our customer service team. If you ever need further assistance, feel free to reach out. Happy riding, David!
Prompt and helpful customer service
The Lumos Ultra MIPS bundle was unavailable in the size and colour I wanted. An alternative bundle request was answered promptly and helpfully. My order arrived within a few days, and my daughter (23yrs and a London commuter cyclist) , says ‘I love it!’ Thank you.
February 5, 2024
Unprompted review
Reply from Lumos Helmet
Hey Nicola,
We're thrilled to hear about your positive experience with our customer service team, and we're delighted to know that your daughter loves her new Ultra MIPS bundle. Thank you for choosing Lumos, and we wish your daughter happy cycling on her London commutes!
Great Products and Service
I have loved my Ultra helmet since I purchased it and was disappointed when it was damaged in an incident. However, the Lumos customer service group was responsive and very helpful, and a replacement is on its way! Thanks for making things easy.
February 7, 2024
Unprompted review
Reply from Lumos Helmet
Hey Taylor,
We're delighted to hear that you've been enjoying your Ultra helmet! While it's unfortunate that it was damaged, we're glad we could help! Thanks for your support and happy riding with your replacement Ultra helmet, Taylor!
Great Customer Service!
I love my matrix, and when it stopped working 2 months out of warranty, I was really sad. Lumos' amazing customer service responded quickly, gave me options, then sent me a new helmet, and were excellent all around. Thank you!
February 5, 2024
Unprompted review
Reply from Lumos Helmet
Hey there,
Thank you for your kind words! We're glad we could assist you promptly and provide a solution for your Matrix helmet. If you need anything else, feel free to reach out. Happy cycling with Lumos!
Quick and efficient replacement of my…
Quick and efficient replacement of my defective device. Thanks!
February 1, 2024
Unprompted review
Reply from Lumos Helmet
Hey Sylvain,
You're welcome! We're glad we could quickly and efficiently replace your defective device. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing Lumos, Sylvain!
I like the support
I like the support, it is satisfying and okay. It solved my problems/issues. I found it all trustworthy.
January 26, 2024
Unprompted review
Reply from Lumos Helmet
Hi there,
We're delighted to hear that you're satisfied with our support! Trust and problem resolution are key priorities for us. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Lumos!
Great products and great support
Great products and great support. I bought the Lumos helmet, 4 Firefly lights, and the turning signal remote. They work great, sync well with each other, and make me feel visible and safe when I ride my e-bike in town. I noticed that one of the lights wasn't holding charge like the other 3 lights, so I contacted Lumos. They quickly addressed the issue. Highly recommend this company and their cool products!
January 21, 2024
Unprompted review
Reply from Lumos Helmet
Hey Guillermo,
Thank you for your glowing feedback! We're glad you love our products. It's great to hear they make you feel safe on your e-bike. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Happy riding with Lumos, Guillermo!
Great consumer brand for bike gear with great customer support!
Lumos team was very professional and handled my request with care. Especially Agilan from the Lumos Team made me my request feel heard as a customer.
The quality, simplicity, and ease of using the products are definitely worth the price!
January 6, 2024
Unprompted review
Reply from Lumos Helmet
Hey Neeraj,
Delighted you had a great experience with our team, especially Agilan! We're thrilled you find value in our products. Your satisfaction as a customer is incredibly important to us, and we're grateful for your kind words about our brand and customer support! If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent customer support
The Lumos helmet is a great product, with excellent bright lights that make me feel safer on the road with my children. The first helmet I received had a few minor issues, and I contacted the support team for assistance, who without any quibbling sent me a new replacement helmet, which is perfect. Many thanks for excellent customer service!
December 6, 2023
Unprompted review
Reply from Lumos Helmet
Hey CKB,
It's fantastic to hear that you're finding safety and peace of mind with the Lumos helmet, especially while cycling with your children. We're glad that our support team swiftly addressed the issues with your initial helmet by providing a hassle-free replacement. If you ever need further assistance, feel free to reach out.
Fast response on an inquiry on status…
Fast response on an inquiry on status of my order
December 15, 2023
Unprompted review
Reply from Lumos Helmet
Hey Dick Mandemaker,
That's great to hear! We're committed to providing quick and helpful responses. If you have any more questions or need further assistance, feel free to let us know. We're here to help!
Great post-crash customer service
Following a recent crash on my bike, during which my Lumos helmet did exactly what it was supposed to do, I contacted Customer Service about their accident replacement policy. The team couldn't have been more helpful – a deep discount provided for a replacement helmet, which I had in my hands less than a week later. I appreciate the no-quibble approach and the speed with which this was dealt with. Absolutely no complaints. And very happy to continue wearing a Lumos helmet!
December 11, 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
It's amazing to hear that your Lumos helmet performed as intended during your recent bike crash. We're relieved you're okay! Glad our Customer Service team provided a quick replacement with a deep discount. Thanks for sticking with Lumos for your safety gear!
Great product & customer support
The quality of the helmet is super great and very helpful in my daily commute (early morning and late night). I've been using the helmet since 1 year now. I would go for the black version as the as the white helmet can quickly become visibly scratched.
I had also issue with the Lumos remote and the customer support helped me to replace the faulty unit with a working one in no time. Great product & service for bikers :)
December 12, 2023
Unprompted review
Reply from Lumos Helmet
Hey Guillaume,
Your experience using our helmet during your daily commute is fantastic to hear! We're glad our support team swiftly resolved the issue with your Lumos remote, ensuring you have a seamless biking experience. Thank you for being a part of our biking community, Guillaume!
First and foremost I love the products…
First and foremost I love the products Lumos offers! I have had the Lumos Matrix Helmet for over 2yrs, I bike over 30 miles to and from work 3-4 times a day and have never had this helmet battery die on me! Over the last couple years I have consistently gotten compliments on the visibility of my Lumos Matrix, which is nice to hear considering how often I bike at night.
Recently I had to reach out to customer support & can’t say enough on customer service from Lumos, they were extremely polite and understanding and responded in a timely manner.
If you cycle around at night and in the city, the Lumos Matrix is the helmet for you!
December 12, 2023
Unprompted review
Reply from Lumos Helmet
Hey Chris,
Great to hear you love our products! Your experience with the Lumos Matrix Helmet and its long-lasting battery, visibility, and top-notch customer service means a lot to us. Thanks for sharing your glowing recommendation for the Lumos Matrix Helmet, especially for fellow night cyclists in urban areas, Chris!
Love my Ultra helmet and firefly…
Love my Ultra helmet and firefly lights. The lights and helmet synch up beautifully and are really visible. Had occasion to contact customer service and they were super-responsive.
December 5, 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
That's fantastic to hear! It's awesome that you've had such a positive experience with both the products and the support team! If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Lumos!
Lumos Matrix Helmet
I never seen anything else like it and it's the best helmet I've ever had.
December 5, 2023
Unprompted review
Reply from Lumos Helmet
Hey Don,
Thanks for sharing! We're thrilled to hear you're loving the Lumos Matrix Helmet. Your satisfaction and safety mean the world to us!
Turn Signal Mount (TSM) Installation
Lumos responded timely to my need for help with installing my TSM. Throughout my contact with Lumos Support, I was pleased to have the same person. Agilan was extremely helpful. My TSM is now installed!
December 4, 2023
Unprompted review
Reply from Lumos Helmet
Hey Cathy,
Awesome! We're delighted to know that our support team, especially Agilan, could assist you promptly with your TSM installation. If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing Lumos, Cathy!
Great after sales support!
I purchased an Ultra helmet just over a year and a half ago. The product has generally been satisfactory and am still happy for my purchase overall. However, I encountered an issue with a peripheral and reached out to the company in hope of acknowledgment and/or after sales support. They were great, simply! This is when you know you want to go back for the next purchase. Thank you for your kindness and willingness to assist Kristine.
November 1, 2023
Unprompted review
Reply from Lumos Helmet
Hey there,
That's fantastic to hear about your positive experience. We're thrilled to hear that you had a satisfactory experience with our Lumos support team, particularly with Kristine. Thank you for choosing Lumos, and we look forward to continuing to provide top-notch service for all your future needs.
Best customer service
Best customer service! I misplaced my charging cable for my remote and they sent me a new one free of charge. I have their bike helmet and have had no issues with it. It's really cool that you can make turn signals with your remote and have people see your turn signals straight from the back of your helmet, really stands out, especially in the dark. Great company to deal with.
November 29, 2023
Unprompted review
Reply from Lumos Helmet
Hey Tony,
We're thrilled to have provided you with exceptional service! It's fantastic to hear that you're enjoying the features of our bike helmet, especially the innovative turn signals. We're always here to assist you whenever you need us. Thank you for choosing Lumos, Tony!
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