Very helpful contact for the setup and was a quick and process. Your employee Eric who was working my setup was excellent to deal with. I also recommend your bank to my colleague who had init... See more
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See what reviewers are saying
fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
Company replied
Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I did a review recently
I did a review recently, and I got no reply.
I have transfered 50 000kr to my Lunar konto but since then my account was blocked they requested to me to send documents where the money were sent from I already provided all of them, where my name account mnumber and everything was shown which means that the funds are legit I even send the loan agreement and everything and for 6 days now my account is still Blocked and the guy from lunar is not willing to reply for 3 days
I strongly suggest to stay away from this terrible bank
If they don't release my money I will have to report this bank so their license can be revoked
They are a shame for swedish Citizens
March 1, 2025
Unprompted review
Reply from Lunar Sweden
Hi Stefan,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are utilised. The reason for this is rooted in our regulatory requirements, which mandate a high level of customer knowledge. When we ask questions or request documents, it is simply because we need to achieve a thorough understanding of our customers and have good customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
Could you please reply to my request and get back to us with your contact information here on Trustpilot? We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Extremely slow!
It takes them months to send money abroad. It's ridiculous! Please improve your service.
UPD: answer from support are extremely slow. I can provide name of the agent I spoke with in chat per request.
UPD2: calls with them are inefficient and then you have no proof of what was said. I'd prefer email communication.
March 1, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for sharing you experience with us.
I'd really like to get in contact with you to investigate this further and hear more about your experience. Please call us at phone number +4610 555 85 05 and ask for me, Alva, and I'll help you personally.
I look forward hearing from you.
Best regards,
Alva
Reply from Lunar Sweden
Hi,
Thank you for your review!
We're very pleased to hear that you received good service and a good job from us. That's exactly the experience we're working for.
We look forward having you on our journey!
All the best,
Alva
Please how can I get in touch with…
Please how can I get in touch with customer care agent , I need a help which I have tried to get in touch with your team nothing is been done yet
February 24, 2025
Unprompted review
Reply from Lunar Sweden
Hi Sandra,
Please reach out to our support in the chatt in the app or at phone number +4610 555 85 05. Ask for me, Alva, and I'll help you personally.
Kind regards,
Alva
Very nice and easy aap
February 14, 2025
Reply from Lunar Sweden
Hi Tasleem,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy 🙌 Thanks for sharing your experience with us.
All the best,
Alva
AI chat bot is good
AI chat bot is good. It’s always available to help 24/7. Thank you.
February 17, 2025
Reply from Lunar Sweden
Hi Max,
Thank you for your review!
We're so happy to hear that you like our AI chat bot. That's exactly the experience we're working for 🙌
All the best,
Alva
Fast and knowledgeable help
Sigrid replied fast to my questions, with clear instructions and advice and solved my request in a few minutes. Very happy with the help!
February 14, 2025
Unprompted review
Reply from Lunar Sweden
Hi Irene,
Wow, what a fantastic review!
We're delighted to hear that you found our support team helpful. That's exactly the banking experience we're working for!
I have forwarded your kind words to Sigrid 🙌
All the best,
Alva
Fantastic support and service!
Fantastic support and service! Impressed with the app too!! Highly recommend!! 5/5 easy!
The only thing I would love to see built into Lunar is their own system for invoicing and end of year summary.
February 14, 2025
Unprompted review
Reply from Lunar Sweden
Hi Minnie,
Thank you for your review!
We're very happy to hear that. That's exactly what we're working for – a fantastic support and app!
I've forwarded your request about the invoicing system and an end of year summary to our developers 🚀
All the best,
Alva
Takes ages for them to register a bank…
Takes ages for them to register a bank account, and then without explanation they say no
February 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Anders,
Thank you for sharing your experience with us.
I would like to investigate this further, and hear more about your experience in detail. To be able to help you in the best way, please respond to my request here on Trustpilot, or contact us at +4610 555 85 05 and ask for me.
I look forward hearing from you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Anuoluwapo,
We're delighted to hear that you found our support team quick. That's exactly the banking experience we're working for!
Thank you so much for your nice review and your five shining stars 🚀
All the best,
Alva
I’ve been locked out of my account for…
I’ve been locked out of my account for over 4months with my personal funds locked in. All KYC queries have been attended to. Lunar bank’ security department stopped attending to my request to discontinue the account permanently and release my funds if it be so that the answers supplied were not satisfactory.
Customer care person el reads my messages and does nothing to process endless requests to release the funds or grant access to the account..4months too long, I’m now indebted
Edith Asemota
February 17, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are utilised. The reason for this is rooted in our regulatory requirements, which mandate a high level of customer knowledge. When we ask questions or request documents, it is simply because we need to achieve a thorough understanding of our customers and have good customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
4 months sounds like a very long time and we'd like to investigate this further. Could you please get back to us with your contact information here on Trustpilot? We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward hearing back from you.
All the best,
Alva
Good functionality at reasonable price.
Works very well for me with "enskild firma". Provides "bankgiro" so my customers can pay comfortably. The built-in bank card allows me to separate private expenses from those of the firm.
January 28, 2025
Reply from Lunar Sweden
Hi Gunnar,
Thank you so much for your lovely review. We're so happy you're happy with the business account.
All the best,
Odette
Really impressed with Lunar Bank
Thanks to Sigrid for the help with the final bits for my business account, also a mention to Olle and the team for help setting up quickly and effectively. It won’t be long before Lunar owns this part of the market in Sweden. Keep up the great work.
January 15, 2025
Unprompted review
Reply from Lunar Sweden
Hi John,
Wow, what a fantastic review!
We're delighted to hear that you found our support team helpful, quick and effective. That's exactly the banking experience we're working for!
I have forwarded your kind words to both Sigrid and Olle 🙌
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
A bank that actually cares (pioneers showing how a bank should be)
Swedish version further down
—
Hello,
I would like to express my sincere gratitude to Lunar and their incredibly amazing customer service and how well they care for their customers. I have been and am a customer of all major banks in Sweden, and one has always felt like "just a customer" - one among many who is just a number to process without any real sense that they truly care about their customers.
But with Lunar it's different, they are always willing to help in any way possible. When you receive auto-replies from their AI, you might think it means they don't care and just let the system handle it, but it's actually to ensure you get a quick confirmation that they will soon provide personal assistance.
I was recently scammed and called their support who handled the matter immediately with an educational and personalized step-by-step guide for my specific situation.
So eternal thanks for truly caring and changing the perspective of what a real bank should be.
All the best and have a great continuation!
Best regards
På svenska.
—
Hej,
Jag vill med detta meddelande säga stort tack till Lunar och deras väldigt otroliga kundbemötande och hur väl de bryr sig om sina kunder. Har och är kund hos alla storbanker i Sverige och alltid har man känt sig bara som ”en kund” alltså en i mängden som bara är en siffra att bearbeta utan någon typ av känsla att de bryr sig riktigt om sina kunder.
Men Lunar är det annorlunda, de är alltid villiga att hjälpa på det sätt som möjligt, när man får autosvar från deras AI tror man att det betyder att de inte bryr sig utan låter systemet hantera men de är för att man ska få ett snabbt svar som bekräftelse att de inom kort kommer med personlig hjälp.
Blev scammad nyligen och ringde upp deras support som hanterade ärendet omgående med pedagogisk och personlig steg för steg guide för just min situation.
Så evigt tack för att ni verkligen bryr er och ändrar på synen om hur en riktig bank ska vara.
Allt gott och god fortsättning!
Med vänlig hälsning!
—
December 16, 2024
Unprompted review
Reply from Lunar Sweden
Hej Michael,
Tusen tack för din fina recension!
Vad kul att se att du har haft en så bra upplevelse hos vår AI och kundsupport! Vi är väldigt stolta över vår support, som alltid sätter kunden i fokus och alltid arbetar för att göra kundupplevelsen lite bättre. Därför är det också extra roligt för supportteamet att se att det uppskattas.
Vi ser fram emot att ha med dig på vår resa! 🚀
Bästa hälsningar,
Alva
Always good and you can count on Lunar…
Always good and you can count on Lunar that your account is safe and easy to use. Just one click on your phone. Recommended to those who travels a lot and wants to have control over you spending. 👍👍👍
January 10, 2025
Reply from Lunar Sweden
Hi,
Thank you so much for your kind words! That’s exactly the kind of banking experience we’re working towards.
We look forward to having you with us on our journey 🚀
Best regards,
Alva
WARNING: do not trust with your money!
I am warning everyone out there to never use Lunar's services! It's all right until you bump into a hiccup, by which time their customer service is completely NON-existent, inefficient and incapable.
Their practices are NOT in the best interested of customers, and I have sadly lost all faith in their ability to handle my money. I am so disappointed, as I have been a happy customer for 2+ years and would like to support challenger banks.
January 6, 2025
Unprompted review
Reply from Lunar Sweden
Hi Yingying,
Thank you for your review. I am sorry to hear about your experience – this is not how we want our customers to feel.
To better understand your case and explore possible solutions, I’ve reached out to request your contact information via Trustpilot. I hope you’ll get back to us so we can start a dialogue, understand what happened, and see what we can do to assist you further.
We look forward to hearing from you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Ali,
Thank you for your review!
We look forward having you on our journey 🚀
Best regards,
Alva
So far, so good
I created a business account very quickly and smoothly, the bank card also arrived pretty quickly. The only downside so far is that the AI customer chat was a bit inefficient when it comes to transferring you to a human agent, it just kept repeating that I should contact a live agent 😅 after 3 or 4 tries it finally put me in touch with Sigrid, a very helpful human who assisted me via chat and got everything resolved promptly and kindly.
Here's hoping they improve their AI or just hire more humans like Sigrid to get things done 🙃🙏
January 2, 2025
Unprompted review
Reply from Lunar Sweden
Hi Jéssica,
Thank you for your review!
We're always striving to improve our products and services, and it's through feedback we can do so. I understand it's frustrating when you get stuck in our AI, and we're working on improving it for our customers to get a better experience 🚀
This is how our AI works in the Lunar app at the moment:
To ask a new question, follow these steps: Log in to the Lunar-app > Tap your profile icon > Tap 'Send a message to us'. If you choose "Send a message to us", the AI will treat the matter as new, asking questions to understand the situation and assist you further.
If the AI cannot help you after the customer's response to the questions regarding the case, it will escalate the matter to our customer support team, who will handle it from there. It's always helpful to provide the AI with as much information as possible so that our customer support team has a good understanding of the issue and can handle it as efficiently as possible.
To continue in an old thread and not start a new one, follow these steps: Log in to the app > Tap your profile icon > Tap 'Messages' and click on the previous conversation.
In addition to the chat in the app, you can also reach us at our phone number 010 555 85 05.
Our opening hours are as follows:
Monday-Thursday: 09:00-18:00
Friday: 09:00-17:00
Weekends: 10:00-14:00
I have forwarded your nice words to Sigrid, & also taken the feedback about the AI further 🙌
All the best,
Alva
User friendliness and modern look.
I'd say that it is the most "modern" and user friendly bank available with almost all exclusive features needed for Sweden, such as Bankgiro, Autogiro, though missing Plusgiro and BankID, but for me it's fine to use those through a different bank.
So the app is good, the service is good and the support whenever I needed it was fine. Last time solved my issue with Claudia quickly and smoothly.
January 1, 2025
Unprompted review
Reply from Lunar Sweden
Hi Vadim,
Thank you for your review!
We're so happy to hear about your experience with us. This is exactly the banking experience we're working for – to be the most modern and user friendly bank.
I've also forwarded your nice words to Claudia🙌
Best regards,
Alva
Reply from Lunar Sweden
Hi Lina,
Thank you for your review!
We’re absolutely thrilled to hear that you had such a great experience with us 🙌
We look forward to having you with us on our journey!
All the best,
Alva
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