fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
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See what reviewers are saying
Top notch experience and service. Application to review to confirmation to approval all within barely 3 hours. Traditional banks will probably take 3 weeks instead if you are lucky. Thanks, Markus,... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fast, smart, and smooth banking experience
Opening my account with Lunar was incredibly fast and easy—thanks to their smart AI system. Everything from verification to setup was seamless. Since then, all my banking tasks have been smooth and uninterrupted. The app is intuitive, the design is clean, and I feel in full control of my finances. Highly recommended for anyone who wants efficient, modern banking.
April 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Mustafa,
Wow, what an amazing review!
It's so nice to see that you appreciate our AI system and our app – managing your finances should be fast and easy. Thank you for sharing your experience with us.
We look forward having you on our journey!
All the best,
Alva
Reply from Lunar Sweden
Hi Zuhir,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Simon was a really helpful person I…
Simon was a really helpful person I really appreciate your help throughout the whole process of opening a buisness account with lunar. Thank you simon😇
May 2, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your nice review.
We're delighted to hear that you found our support helpful. That's exactly the banking experience we're working for!
I have forwarded your kind words to Simon 😇
All the best,
Alva
Janni helped me a lot and the account…
Janni helped me a lot and the account opening was relatively fast, comparing with what I have heard about another Swedish banks. My recommendation!
April 25, 2025
Unprompted review
Reply from Lunar Sweden
Hi Ekaterina, & welcome to Lunar!
We're so happy to hear that you got helped by Janni to open an account with us. I've forwarded your kind words to her, and we look forward having you on our journey!
Best regards,
Alva
Milla is very professional and…
Milla is very professional and understand what she is doing, She helped me open up my business account and did Very clear and effective communications.
May 1, 2025
Unprompted review
Reply from Lunar Sweden
Hi Kiran, & welcome to Lunar Business!
Thank you for your nice review.
We're delighted to hear that Milla help you open your account, and that she was professional. That's exactly the banking experience we're working for. I have forwarded your kind words to her!
Best regards,
Alva
Good email communication
Never have seen any digital bank like this before! I bought a Shelf Company from fortnox and as fortnox is partner with Lunar so I applied for Lunar business account for depositing of my share capital. When I started my application after providing all company infromation I got an automatic rejection message in the app. I thought I put something wrong information that's why it happend. So I tried few times more.But the application rejected continously without any explaination or something. After I opened live chat there was no human agent on the chat, just an ai!! After all I called their customer service center and asked about the issue and how unprofessional they are!!. Their agent literally have no idea about business banking registration or "Shelf Company" they were asking me weird question. After everything they send me an email and asked me to send screenshot of the issue. I sent all of the screenshots and it's been almost 3 days I still didn't get any response regarding the issue. They are just wasting my times as I need to open my company as soon as possible. But alas! they have no care about their customer. I never suggest this kind of bank.totally horrible!!!
Update- after everything they take care of my account and resolved the issue, so I am updating my review and appreciate their immediate action. And I hope they will improve their customer support center specially their live chat in application.
April 28, 2025
Unprompted review
Reply from Lunar Sweden
Hi Tamzid,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with us.
We understand your frustration in this situation, especially when you're in the process of starting your business.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you!
All the best,
Alva
Reply from Lunar Sweden
Hi Airintas,
Thank you for your review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Alva
My experience with Lunar Bank and its…
My experience with Lunar Bank and its exceptional support team has been nothing short of outstanding. In an age where true service is increasingly rare, they stand as a beacon of reliability and professionalism. Each interaction has been marked by courtesy, promptness, and a genuine desire to assist — qualities that evoke the golden standard of customer care.
They are, without doubt, a class apart — efficient, attentive, and remarkably human in their approach. It’s rare to find such dedication woven so seamlessly with modern banking. In my eyes, they are simply the best.
April 14, 2025
Unprompted review
Reply from Lunar Sweden
Hi Sudipta,
Wow, what a fantastic review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
We look forward having you on our journey!
All the best,
Alva
App is nice but the behind tech is…
App is nice but the behind tech is lacking,
You can't have both Lunar Denmark and Lunar Sweden app at the same time, for a true cross boarder account. You have to reinstall the app every time you want to switch and pick a different country, this should be page 1 material, in the how-to-make a pan- nordic bank.
And if you want to make a iban transfer from lunar dk to lunar sweden account it takes several days! Plus they charge you for it. This should be intraday and free within same bank.
So I cannot recommend them as a nordic bank. Any other Nordic bank can do this. And cheaper.
March 21, 2025
Reply from Lunar Sweden
Hi Lars,
Thank you for sharing your feedback!
It’s correct that you can’t be logged into your Lunar Denmark account and Lunar Sweden account at the same time. This is due to different login methods where MitID is Danish and BankID is Swedish. However, we fully understand the desire for a more convenient login.
If you don’t want to reinstall the app every time you want to switch account, you can follow these steps instead:
- Log in to your Lunar app
- Click on your initials at the top left corner
- Click on “App settings”
- Click on “Reset app” and confirm the reset
- Click on “Log in”
When transferring between Lunar Denmark and Lunar Sweden accounts, the transfer is international. International transfers generally take between 1-5 banking days, and the fee is related to the currency conversion from SEK to DKK, even if it’s between two Lunar accounts.
I’d really like to hear more about your feedback and experience with us — it’s through feedback we can improve our services and offers. Please don’t hesitate to contact us at phone number 010 555 85 05. Ask for me, Alva, and I’ll assist you personally.
All the best,
Alva
Thank you for your professional support!
March 25, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your nice review.
We're delighted to hear that you got professional help from our support. That's exactly the banking experience we're working for.
We look forward having you on our journey!
All the best,
Alva
Lunar solved a problem which noone can…
Lunar solved a problem which noone can solve
March 19, 2025
Unprompted review
Reply from Lunar Sweden
Hi Sukru,
Wow, what a fantastic review!
We're delighted to hear that Lunar solved a problem which no one can solve. That's exactly the banking experience we're working for!
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Very quick and friendly support
Saga was incredibly helpful and really went above and beyond!!
March 15, 2025
Unprompted review
Reply from Lunar Sweden
Hi Laura,
Wow, what a fantastic review!
We're delighted to hear that you found our support incredibly helpful. That's exactly the banking experience we're working for!
I have forwarded your kind words to Saga.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Best bank
Good for Personal Use for Lunar bank Have been a Member for a long time now and saving up some money thanks Will keep being a customer
March 15, 2025
Unprompted review
Reply from Lunar Sweden
Hi Faze,
Thank you for your review!
We're so happy to hear that you like Lunar for personal use and that you'll keep being a customer. We look forward having you on our journey!
All the best,
Alva
No international transactions - Communists
I am a half Swedish half Iceland citizen and I had an account with Lunar. Naturally I wanted to send some money to my Icelandic bank "Landsbankinn" because I was planning on going to Iceland for vacation and to see my family but Lunar had other plans. Not only they didn't allow me to send money but also they have requested a lot of documentation like why I am sending there, to who I am sending even though it was to my own name and then after 1 month and them answering once a week they decided to close my account saying that they don't approve such activities. If you don't approve sending money outside Sweden what is the point of having the option?
A trully communistic bank steer clear everyone
March 4, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
Thank you for your review.
We're truly sorry to hear about your experience. As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge. This may involve asking about general behavior, specific transactions, or requesting documentation.
With that said, I'd really like to get in contact with you to investigate this further, and hear more about your experience in detail. Could you please get back to us with your contact information here on Trustpilot?
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Easy and convenient onboarding process.
Big thanks to Janni.
Easy and convenient onboarding process.
Quick snd efficient support in onboarding.
Clear expectations for onboarding requirements.
March 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Haider,
Wow, what a fantastic review!
We're delighted to hear that you found the onboarding with Janni easy, convenient and quick. That's exactly the banking experience we're working for!
I have forwarded your kind words to Janni.
Thank you so much for your nice review and your five shining stars.
All the best,
Odette
They hold the imporstant transfer
I submitted transfer to my another account to spend money in Finland because my husband is sick there and in this crucial situation they're holding my money! Answers are very generic.
ps evetually they sent the money after 4 days waiting but all is good
March 11, 2025
Unprompted review
Reply from Lunar Sweden
Hi Elisabeth,
Thank you for your review.
We're very sorry to hear that you've experienced delays with your international transfer. Normally international transfers take between 1-5 business days, but unfortunately several factors can affect the processing time:
Intermediary banks: International transfers often go through multiple intermediary banks before they reach the recipient. Each bank involved can cause delays due to their processing time.
Different banking systems: Banks in different countries work under different systems and regulations, which can affect transaction time. Some banks have longer processing times than others.
Legal compliance and security checks: International transfers are subject to strict legal requirements and security checks to prevent fraud and money laundering. These checks can take time, especially if additional documentation or verification is required.
Currency exchange: If the transfer involves a currency exchange, it can lengthen the process. The exchange rate needs to be set and the conversion itself can take extra time.
I understand that it's frustrating to wait longer than expected and I'm happy to investigate your case further. In order to help you in the best possible way, please get back to us with your details on the request we have sent via Trustpilot.
You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
I look forward to hearing back from you.
All the best,
Alva
Reply from Lunar Sweden
Hi César,
Thank you for sharing your experience with us!
We're so thrilled to hear that you're happy with Lunar. We look forward having you on our journey!
All the best,
Alva
I appreciate Saga’s kind help because…
I appreciate Saga’s kind help because my case was urgent. You know that you may transfer money to the person you don’t know, but she was very nice to help me contact different departments. I followed her instructions and finally this problem was solved. Very good service and kind people.
March 12, 2025
Unprompted review
Reply from Lunar Sweden
Hi Simon,
Thank you for your nice review!
We're so happy to hear that you found our support nice and helpful, and that the problem is now solved. That's exactly the banking experience we're working for!
I have forwarded your kind words to Saga.
All the best,
Alva
Great app best service
I am using Lunar for more than a year now. App feels very nice, polished and customer service could not be better. Just recently Sigrid from Lunar helped me solve one issue with autogiro.
They have a couple of unique features that makes them stand out and are not available on other swedish banks. I would recommend to check them out.
March 12, 2025
Unprompted review
Reply from Lunar Sweden
Hi Avdija,
Thank you so much for your great review! We're really happy to hear that you've been using Lunar for more than a year and that you appreciate both the app and our support. I've forwarded your kind words to Sigrid.
Best regards,
Alva
I did a review recently
I did a review recently, and I got no reply.
I have transfered 50 000kr to my Lunar konto but since then my account was blocked they requested to me to send documents where the money were sent from I already provided all of them, where my name account mnumber and everything was shown which means that the funds are legit I even send the loan agreement and everything and for 6 days now my account is still Blocked and the guy from lunar is not willing to reply for 3 days
I strongly suggest to stay away from this terrible bank
If they don't release my money I will have to report this bank so their license can be revoked
They are a shame for swedish Citizens
March 1, 2025
Unprompted review
Reply from Lunar Sweden
Hi Stefan,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are utilised. The reason for this is rooted in our regulatory requirements, which mandate a high level of customer knowledge. When we ask questions or request documents, it is simply because we need to achieve a thorough understanding of our customers and have good customer knowledge.
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines. So, I sincerely apologize to hear about your experience.
Could you please reply to my request and get back to us with your contact information here on Trustpilot? We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
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