Luscombe & CO Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and supportive. The service is frequently described as excellent, with many highlighting a smooth, stress-free user experience from start to finish. Reviewers appreciate the top-notch communication and quick response times, ensuring queries are answered promptly and issues are resolved efficiently. Many people found the application and moving processes to be easy and well-guided, contributing to an overall positive journey. The company is also commended for proactively managing tenancies and effectively sorting out maintenance issues with local contacts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent and highly... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's helpfulness,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing the process as smooth, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more

Rated 5 out of 5 stars

I want to say a huge thank you to Lauren at Luscombe & Co for her incredible support in helping me secure a tenancy in Newport. This was my first big move away from my family in London to South Wales,... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(176)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great job Felicia.

have been communicating with Felicia about our rented accomadation.She was very helpful and informative and responded very quickly.Thankyou!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren responded to all of my queries…

Lauren responded to all of my queries really quickly, and ensured I was kept in the loop throughout the process. I’ve had a brilliant experience and want to thank Lauren for her professionalism and general helpfulness.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Always up to speed

My experience was great. Every single question I had was answered. Lauren responded in a timely manner, she’s amazing and just seem to make everything easy for me.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Thanks Lauren, for helping my father to smoothly transition to year 2 of renting his property out to the same tenents!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I've used Luscombes for 10 years

I've used Luscombes for 10 years. During that time they have never let me down and have always provided a high standard of service, delivered in a friendly and professional way. I would certainly recommend them

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

We are now entering into our 4th year…

We are now entering into our 4th year of our rental property with Luscombe & Co and what more can I say. The staff are always pleasant and polite and can’t do enough to make our tenancy run smoothly. Any repairs or maintenance issues are resolved promptly and completed to a high standard. May this continue and looking forward to the year ahead in our rental property.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, helpful friendly team. Takes away the stress of self management, would highly recommend. Special thanks to Lauren who is always there to help with efficient resolve.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

A 5 Star Landlord experience

I gave Luscombe and Co 5 Stars for their friendly customer service. They are always easy to communicate with and are really knowledgeable about all aspects of property management. They really support me as a landlord and Im 100% confident in the advice and guidance they give me.

March 20, 2025
Unprompted review

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