Luscombe & CO Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and supportive. The service is frequently described as excellent, with many highlighting a smooth, stress-free user experience from start to finish. Reviewers appreciate the top-notch communication and quick response times, ensuring queries are answered promptly and issues are resolved efficiently. Many people found the application and moving processes to be easy and well-guided, contributing to an overall positive journey. The company is also commended for proactively managing tenancies and effectively sorting out maintenance issues with local contacts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent and highly... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's helpfulness,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing the process as smooth, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more

Rated 5 out of 5 stars

I want to say a huge thank you to Lauren at Luscombe & Co for her incredible support in helping me secure a tenancy in Newport. This was my first big move away from my family in London to South Wales,... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(176)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

just wanted to say a big thank you to…

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stressful process feel really smooth.

A special thank you to Lauren, who’s been genuinely kind and incredibly helpful from start to finish — always quick to respond and happy to explain things clearly. It really made such a difference.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Best agency in Newport

Best agency in Newport - people with big hearts and amazingly competent agents. I rent with them for more than 6 years now and I would not change that. My usual communication is with Lauren - she is great - always helpful, answers on time, and always giving correct information.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

First class service by well run y a…

First class service by well run and professional company. I have worked with Luscombe & Co for over 16years and have received consistent helpful support over this period. All the staff are helpful and responsive making sure the process works well.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

A big thank you to Lauren and the team at Luscombe & Co for making my tenancy renewal as easy as possible.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Recently have gone through the process…

Recently have gone through the process of renting out my home through Luscombe & Co with the expert help from Lauren. She has helped and guided me through every part of the process making it run very smoothly with excellent communication throughout.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy sign up

It's a pleasure to recommend our letting agent. I always received quick replies to my questions, which made the entire process feel smooth and efficient., their communication was always kind and patient. They took the time to clearly explain every step of the tenancy agreement and were incredibly understanding and helpful whenever I had a concern.
a stress-free experience from start to finish. I recommend them to anyone looking for a letting agent who is both professional and caring.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren was amazing!

I want to say a huge thank you to Lauren at Luscombe & Co for her incredible support in helping me secure a tenancy in Newport. This was my first big move away from my family in London to South Wales, and Lauren made the whole process so smooth and stress-free. She kept me updated every step of the way with regular phone calls and emails, and was always friendly, understanding, and accommodating. I’m truly grateful for her help and the fantastic service from the entire team. Thank you all so much!

September 16, 2025
Unprompted review
Rated 4 out of 5 stars

No issues

Been renting from them for around 5 years and no issues. Quick to send people out for maintenance issues, good communication (particularly from Lauren and Felicia) and always try to accommodate your needs for inspections and surveys. Only marked down slightly because I took a day off work for an inspection one time and they didn't turn up, but mistakes happen.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using luscombes for quite a…

I have been using luscombes for quite a few years now and they have always provided a great service. They are always helpful and polite and if there is ever an issue it is always sorted out as quickly and efficiently as possible. I eouod highly recommend luscombes for anyone looking for assistance with tenancies

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren

Lauren has been a pleasure to deal with while sorting out the initial contract of a property. Super helpful and attentive.

July 25, 2025
Unprompted review

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