Luscombe & CO Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and genuine helpfulness, making every interaction pleasant and supportive. Many people highlight the excellent service, noting that processes are smooth, stress-free, and efficiently managed from the initial application to ongoing tenancy. Reviewers frequently commend the top-notch communication, quick responses, and prompt resolution of any issues or queries, ensuring clients feel well-informed and cared for throughout their experience. Consumers appreciate the consistent support and the overall ease of dealing with the company, often over many years.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and highly... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being friendly,... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff are quick to... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, stress-free, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more

Rated 5 out of 5 stars

I've been with Luscombe for about eight years years and generally find them very good/excellent. The staff team seem stable, are easy to contact and talk to. They are proactive in renewing the annual... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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4.8

All reviews

(176)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Great reliable local company

I've been with Luscombe for about eight years years and generally find them very good/excellent. The staff team seem stable, are easy to contact and talk to. They are proactive in renewing the annual tenancy agreements, letting you know when things go wrong and have good contacts locally (electrician, plumber etc) to sort things out; this is particularly fantastic and much appreciated. The tenants they've sourced have mostly been very good. They do very thorough check in/check outs and submit any claims against the deposit (only done once). On occasion, the odd thing might need following up, but this is rare and as a landlord, you do also need to keep on top of when things are due. I'm really happy with Luscombe's service.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience of working with…

Excellent experience of working with Luscombe & Co through a sales process - Lauren was great to work with, kept the transaction progressing and achieved a successful outcome. We would highly recommend and use again

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren at Luscombe

Lauren at Luscombe, made my renting experience seamless. She followed up with any questions and queries I had.
There was a smooth communication among myself, Luscombe and the landlord.
Thank you for making this move smooth.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have been tenants with Luscombe and Co for over two years and have consistently received exceptional service. Lauren, in particular, has been instrumental in addressing our concerns with diligence and efficiency. We wholeheartedly recommend their services.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

They are quick to deal with issues and thrive to solve problems quicker. Staff have been so helpful, polite and professional. My recent experience with Lauren has been excellent , I felt listened to and the issue was resolved, thanks Lauren.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Been a tenant of Luscombe and co for nearly 2 years now and never had any issues, whenever we’ve had issues within the property it’s been sorted out straight away!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great letting company

I cannot recommend Luscombe and Co enough. This has been the smoothest house move that I have completed. A special thanks to Felicia who has gone above and beyond and has answered any queries we have had along the way quickly and efficiently. Thank you

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

great team

I recently had the pleasure of working with Felicia and the team at Luscombe & Co. From the very first viewing through to the application process, Felicia was incredibly responsive, professional, and kind. Every question I had was answered promptly, and the entire experience has been seamless. A big thank you to Felicia and the team for making this move so smooth!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quick communication

Quick communication, questions answered immediately and completely put our minds at ease throughout the whole process, would definitely recommend

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent letting agent

Excellent letting agent, smoothly guided us through the process and updated us every step of the way in securing our rental house. She was happy to answer any and responded promptly to queries I had

October 17, 2025
Unprompted review

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