Luscombe & CO Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and genuine helpfulness, making every interaction pleasant and supportive. Many people highlight the excellent service, noting that processes are smooth, stress-free, and efficiently managed from the initial application to ongoing tenancy. Reviewers frequently commend the top-notch communication, quick responses, and prompt resolution of any issues or queries, ensuring clients feel well-informed and cared for throughout their experience. Consumers appreciate the consistent support and the overall ease of dealing with the company, often over many years.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and highly... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being friendly,... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff are quick to... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, stress-free, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more

Rated 5 out of 5 stars

I've been with Luscombe for about eight years years and generally find them very good/excellent. The staff team seem stable, are easy to contact and talk to. They are proactive in renewing the annual... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(176)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience …

We have now been renting our property via Luscombe for nearly 4years and are just about to renew our tenancy for a further 12 months. Staff are always polite and helpful and any issues are dealt with promptly and efficiently. Can’t fault them.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Lauren

Hi, I would like to express my appreciation for Lauren’s support during the contract process. She was very quick, efficient, and professional throughout. Lauren managed all communication between me and the landlord, ensuring that everything was handled smoothly and in a timely manner. She was always responsive, kept me well informed at every stage, and made the entire process much easier.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

A place for quick flat finding

Lauren in charge of my flat application was lovely 100%. She helps me in all steps and what was really beautiful is that I could receive update at anytime. Feedback was instantly when I had to ask for any information I was needed which I found very amazing from her. It was like she was just there for me 👌 amazing experience

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

All round great service

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue promptly. I am provided with an excellent Annual Statement for tax purposes. My contacts Chloe and Dawn are friendly and helpful. All round great service.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Felicia and Lauren!

I recently contacted Luscombe&Co regarding renting a flat, I initially was dealing with Lauren at the viewing stage and then Felicia for the checking and confirmation. Both were fantastic and remained great communication at all times, Thank you Lauren and Felicia!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and supportive service

We had a very positive experience with this agency while relocating under tight time pressure. Lauren was extremely helpful, arranging a last-minute viewing on the only day I was available in Wales and responding quickly once we expressed interest.

Communication was clear and efficient throughout, all our questions were answered promptly, and the entire process — from viewing to signing — was completed within just seven days.

Professional, organised, and highly recommended.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just sorted out a letting with… Spot on service – Lauren made everything so easy!

I’ve just sorted out a letting and referral arrangement with Luscombe & Co, and I honestly can’t fault them. From the get-go, it was clear the team really knows the local market, but they manage to be super professional without being "stiff" or corporate.
A massive shout-out to Lauren, who was absolutely brilliant from start to finish. She made the whole referral process feel easy and totally stress-free. Her communication was spot on—clear, consistent, and I was never left wondering what was happening. It’s rare to find an agency that combines this much efficiency with such a friendly, approachable touch.
It’s obvious they really value their professional relationships and treat people like individuals rather than just another file on a desk. If you’re looking for a team that is proactive, high-integrity, and actually lovely to deal with, definitely give them a shout. Cheers again, Lauren!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good!! We enquired, viewed and applied for a property all within the space of 2 weeks. The communication with Lauren has been very speedy and precise. The process of enquiring and applying was easy and stress free. Coming from a naturally sceptical and anxious person, this agency has been positive vibes all round.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Top-Tier Service

I had a fantastic experience with Luscombe & Co. Navigating the rental/selling process can be stressful, but Lauren was incredibly professional and made the process easy. Their communication is top-notch, and they really seem to care about their clients.

Highly recommend!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best letting agency!!

I have lived in the UK for 14 years now and for sure can say, this agency is so far the best I have used. They communicate really well and make sure everything is alright and the tenant is happy. I can't say anything bad about them. Especially Lauren, who has always kept me up to date with any changes and any updates about my accommodation. :)

January 23, 2026
Unprompted review

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