Luscombe & CO Reviews 

176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and genuine helpfulness, making every interaction pleasant and supportive. Many people highlight the excellent service, noting that processes are smooth, stress-free, and efficiently managed from the initial application to ongoing tenancy. Reviewers frequently commend the top-notch communication, quick responses, and prompt resolution of any issues or queries, ensuring clients feel well-informed and cared for throughout their experience. Consumers appreciate the consistent support and the overall ease of dealing with the company, often over many years.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and highly... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being friendly,... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff are quick to... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, stress-free, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more

Rated 5 out of 5 stars

I've been with Luscombe for about eight years years and generally find them very good/excellent. The staff team seem stable, are easy to contact and talk to. They are proactive in renewing the annual... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(176)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been using Luscombe & Co…

We have been using Luscombe & Co (Lauren) in Newport for over 8 years to rent out our property and we can honestly say that we receive a highly professional service, any issues or queries are quickly answered and resolved. We would recommend them to any potential landlords who are looking to rent out there house or tenants looking for their next property. Thanks Luscombe! 😊

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Over 10 years with Luscombe & Co

I've had Luscombes look after my property for over 10 years. They are efficient and I have always found them to be totally reliable and straightforward to deal with. They advise me well with my best interests in mind.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service to landlords

Lauren is always competent and knowledgeable in helping us with issues with our flats. She has great communication skills and keeps us fully informed. I would highly recommend her as a Landlord.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

House

Lauren was outstanding throughout the whole process! Communication was second to none, she is extremely professional and is an asset to the company and customer. Highly recommend. A*. Thank you for everything Lauren.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Professional Service for Overseas Landlords

We have been very impressed with the professional handling of our property at Selskar Court. Lauren and the team have been excellent in navigating a complex tenant transition and ensuring maintenance was completed to a high standard. Highly recommend their services for overseas landlords.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Another positive experience involving…

Another positive experience involving my tenancy renewal with Luscombe and Co in Newport, South Wales. I’ve been dealing with them for 9 years as a tenant and landlord. They continue to exceed expectations and my dealings with Lauren are the same. Matters are dealt with efficiently and effectively.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Always professional

Always professional, friendly and knowledgeable, with a quick response to any queries or maintenance issues. I feel confident in their hands.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Renewal was handled quickly and smoothly with clear communication throughout. Professional, responsive, and easy to deal with. Would definitely recommend.

March 17, 2026
Unprompted review

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