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Rated 5 out of 5 stars

I had to change campsites 2days before arriving, the lady I spoke to at LUX went above & beyond to make sure we were placed on the correct site, she was amazing using her own time out of hours. I can... See more

Rated 1 out of 5 stars

The camp site was lovely but our cabin was dreadful the seating was completely damaged the bed had 2 different sized mattresses on it which stunk The shower changed from burning hot to freezing co... See more

Company replied

Rated 5 out of 5 stars

Our actual holiday is still 3 weeks away, therefore this review is purely on the company we booked it with. I have not even one negative comment on this. I requested to add BBQ in addition to our book... See more

Company replied

Rated 5 out of 5 stars

Had a problem due to the corona virus, flights to Italy cancelled, had accommodation changed to Spain with no extra cost Will definitely use Lux again, probably to Italy next year Haven't been on t... See more

Company details

  1. Tour Operator
  2. Self-Catering Accommodation

Written by the company

At lux-camp.co.uk you can choose from a large range of accommodations. From luxurious mobile homes to lodge tents at more than 1000 of Europe’s fines campsites. With LuxCamp you can experience luxury camping in Languedoc or camping in a mobile home at Lake Garda – we have all the best camping destinations throughout all of Europe. Book the perfect family holiday online at lux-camp.co.uk today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

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Rated 1 out of 5 stars

So very disappointed

So very disappointed, after waiting all year for a very long awaited reunion with family from the states, we both booked through lux camp ...booked 2 cabins and requested to be beside each other....alas we are not...not even in same area of camp....lux camp assigned bookings through different operators so they won't do anything, no one will...so we are left heartbroken that the holiday we planned and hoped for is ruined....memories we thought our kids would make will be very different

July 7, 2023
Unprompted review
LuxCamp logo

Reply from LuxCamp

Dear Helen,
Thank you for your review and feedback!
I see that you have booked accommodations from 2 different partners. We are working together with different parnters and campsites as we do not offer own accommodations. If you book mobilehomes from different partners or different accommodations it is never possible to stay next or close to eachother. In case you have further questions please let me know. Kind regards, Karin Team Allcamps

Rated 3 out of 5 stars

Finding and booking process is very easy

Finding and booking process is very easy , prices are very reasonable however don’t like that the final price is not guarded until late date. I’m not sure how much the price can change and why. It’s also not very clear if I can cancel if price goes too much up because on the website it says it’s eligible for cancellation to booking past 01.04.24 .

May 31, 2023
Rated 5 out of 5 stars

Customer Service

I had trouble making payment as my card kept getting declined, although I knew I had plenty of money.
A phone call to a very helpful Monique who agreed to invoice and gave me 3 days to sort it

June 21, 2023
Rated 1 out of 5 stars

lacks facilites

lovely tranquil site but lacked amenities, everything was closed, the pool the bar and the restaurant.
on arrival we were told it was too cold to open the pool despite the temp rising to 28c during our stay.
very disappointed as we chose this site specifically because it said the pool would be open
very disappointed

May 29, 2023
Unprompted review
LuxCamp logo

Reply from LuxCamp

Dear Griffiths family, thank you for your review. Based on your details I can not find a reservation with us. If you have made your booking through the website Lux-Camp.co.uk please send us an e-mail through our helpcenter. We will then look into your feedback en respond to it. (https://support.lux-camp.eu/hc/en-gb/requests/new#undefined). Kind regards, Team LuxCamp Colinda

Rated 5 out of 5 stars

Easy to use and great price

LuxCamp gave me some great choices at affordable prices at my favourite campsite. Booking was quick and efficient and I received all the information I needed in a clear and concise format. I couldn't be happier with the service - well done, guys!

April 30, 2023

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