The below reviews are miss leading. When I did not get a confirmation email after making payment, I did wondering why. When I saw the reviews I got very worried but I was contacted by a meme her of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The below reviews are miss leading. When I did not get a confirmation email after making payment, I did wondering why. When I saw the reviews I got very worried but I was contacted by a meme her of th... See more
Company replied
I placed an order through the site on the 3rd Oct 2023. Once the payment was processed i got a paypal receipt using apple pay that the payment was successful. However i never received a confirmation e... See more
Company replied
I purchased from this company earlier this year and found the experience very good. However, I have been trying to contact someone from Lux to discuss a specific pair of Tom Ford glasses for the last... See more
Company replied
Always great communication! The glasses I picked (absolutely gorgeous) were in Italy and they let me know it would take a bit longer. They kept me updated, but if I needed an update they would immedia... See more
Company replied
We offer luxury glasses at incredible prices including Tom Ford, Jimmy Choo, Oliver Peoples and many others. Purchase frame only or with prescription lenses with free delivery
United Kingdom
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Very good glasses and having all of items are home before time

Reply from Lux Eyewear
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Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
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Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.