Luxaflex Australia - Sunmaster Midland Reviews 

94
TrustScore 5 out of 5

4.9

22B The Crescent, 6056 Midland, WA, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very friendly place. Family owned business. They know so much and shared their expertise about their products to us the customer. We have no hesitation to recommend Luxaflex Midland as the go-to p... See more

Rated 4 out of 5 stars

I had to have my shutters replaced on front windows. The measurements were checked carefully and a quote given. About four weeks later two workmen arrived and meticulously replaced the old shutter... See more

Rated 5 out of 5 stars

I chose Luxaflex because of the beautiful variety & quality of window blinds that I was wanting in my new house. I was able to match a colour with my new bedroom headboard. The boys never tired of m... See more

Rated 5 out of 5 stars

Friendly and knowledgeable staff who took the time to show us almost everything in the showroom (because I didn't know what I wanted) and gave us time to chat privately was a great starter! Followe... See more


Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Curtain Supplier and Maker

Information provided by various external sources

Luxaflex window coverings are synonymous with quality craftsmanship, innovation and value. Our suite of window fashions includes Blinds, Shutters and Venetians, Sunscreens and Awnings – all with a focus on beauty and durability. Our blinds collections includes Duette Shades, famous for their energy efficiency, beautiful Pirouette Shadings, Modern Roman Shades, and traditional favourites such as Panel Glide Blinds and Roller Blinds. Nobody knows Shutters and Venetians like Luxaflex - whether it's Aluminium Venetian Blinds, Timber Shutters or our durable, easy-clean PolySatin Shutters, we have an option to suit your windows. And our exterior collection of Awnings and Exterior Shutters is unrivalled - we offer Folding Arm Awnings, Canopy Awnings, Shutters and many more fantastic outdoor products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(94)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needing a full house of new blinds

Needing a full house of new blinds, we shopped around a lot, not just for a good deal, but for the right advice.
We turned up at Sunmaster Midland as almost our last place to check.
Tim was great, obviously a lot of experience, and also a very keenly tuned, customer oriented, manner.
He came soon after to measure and offer suggestions for good solutions in each area of the home.
We had had three measures prior, but this was the first where we felt comfortable and confident.
The whole process was handled very professionally, and all the crew were very courteous and keen to help whenever we called.
No hesitation in recommending Sunmaster Midland, Tim, nor any of his team, will disappoint in any way.
Kevin and Leonie Baker

September 7, 2022
Rated 5 out of 5 stars

Our Duette Blind Experience

My wife and I chose to purchase the Duette blinds (motorised and manual versions), together with an external awning from Luxaflex.

From the initial visit to the showroom, to the site visit, to the subsequent provision of a detailed quote and then installation of the finished products, the process was high quality and seamless. The customer engagement process was very good, both from the sales team and the installation team.

The selection of the Duette product has been particularly beneficial, as the foil core of the blind provides very good thermal egress and ingress properties that we hadn't previously appreciated.

We would have no hesitancy in recommending Sunmaster Midland.

August 22, 2022
Rated 5 out of 5 stars

Tim's is top quality work and products

Tim's team know their stuff. I am really happy with the installation process, the look and quality of the products. I like the fact that all safety precautions were in place, including re-scheduling due to weather. They consulted to me at all times on the details of the installation, if I was happy with this and that. Properly handed over to me on the use of the control and how the wind/movement sensor operates and lock for safety. Beautifully set. I would upload pictures if that was possible here. I recommend this company 100%.

August 17, 2022
Rated 5 out of 5 stars

Tim who came to measure up was very…

Tim who came to measure up was very friendly and helpful and the blinds came before the allocated time which was a bonus and the installer was efficient and capable thanks lixaflex and I like to support local businesses

August 9, 2022
Rated 5 out of 5 stars

Very helpful and friendly

Visited to explore my options. Tim was fantastic and laid out the different options available after I gave him some details of what I was looking for and what the room was being used for. Got exactly what I paid for, a quality product that does exactly what I need it to.

100% recommend and will definitely visit them again if I decide to make further changes to my house.

August 5, 2022
Rated 5 out of 5 stars

Ordered blinds through Tim and team at…

Ordered blinds through Tim and team at Sunmaster Midland. They are all very professional and friendly, made the process quite easy and installation was very good.

The blinds look great and are easy to operate.

May 6, 2022
Rated 5 out of 5 stars

A fantastic product

A fantastic product, very processional installers, came on time & job was completed as per quote.
I recommend this product to anyone wishing to install a pergola blind or any blind.
Excellent service.

May 5, 2022
Rated 5 out of 5 stars

Excellent service

Tim and Cathy and the staff at Midland Luxaflex have provided excellent service time and time again. Tim works through any problems and always comes up with a solution. The installation staff are efficient and respectful.
The product and service are second to none so we keep going back.
Thank you Tim, Cathy and staff.

April 22, 2022
Rated 5 out of 5 stars

Great family business

We were very happy with the responses to coming out to our unit, measuring up selection of colours and ideas with on the spot quote. Even though mid to late November we managed to have them installed on the 22nd December. Tim and his team went the extra mile to fastrack our window treatments as we had no existing ones on a few windows so privacy was an issue along with security lights from other units glaring through windows at night.Made a big difference over our hot summer in WA.Sunmaster Midland is a family run business and it shows with the smooth operation.Also their installers are excellent.Will definately call them again to upgrade the other curtains.

February 24, 2022
Rated 5 out of 5 stars

I couldn't have asked for better…

I couldn't have asked for better service from the sales person to the installers. Very polite and friendly but most importantly they got the job done with ease.
It is great to have young men come to the house and be so particular about their work, they were not going to leave until everything was perfect. A pleasure to deal with the company.
Dawn Brown

December 1, 2021
Luxaflex Australia - Sunmaster Midland logo

Reply from Luxaflex Australia - Sunmaster Midland

Hi Dawn, thanks so very much for taking the time to leave us a review. Your words of praise are greatly appreciated, and we will share them with the installation team. I hope you continue to love your pivot arm awnings. Thanks again, Tim and the team at Luxaflex Midland.

Rated 5 out of 5 stars

Professional, friendly and faultless

The whole team from sales to installation were friendly and professional and I can't praise them highly enough.
I was after suggestions that would work in two areas of our house and having an in home consultation meant that existing window covering and the age and style of the house could be taken into consideration. They were happy to provided quotes on a couple of options and leave me to make up my mind without any pressure.
Installation was on time and when making an appointment they were happy to work around my schedule. The team that came arrived on time, were professional and left everything clean.
I have ended up with a look that was exactly what I wanted and without any fuss at all (not at all like previous experiences with other companies). Highly recommend them.

November 24, 2021
Luxaflex Australia - Sunmaster Midland logo

Reply from Luxaflex Australia - Sunmaster Midland

Hi Veronika, thank you for taking the time to leave us such a complimentary review. We are so happy to have been able to help you and that you are pleased with the results from your new LumiShade and LightLock Duette Shade. Thanks again, Tim and the team at Luxaflex Midland.

Rated 5 out of 5 stars

Highly recommend

My experience with this family-run business was delightful. Tim was super helpful in helping me to choose the best window dressings for my home. The install process was painless - done quickly and to a high standard. I absolutely love my pirouette shadings and shutters. I highly recommend the products and this company. Very friendly and professional.

November 8, 2021
Rated 5 out of 5 stars

Brilliant Service

Brilliant, helpful and friendly service. Offered good advice and acknowledged our tastes and needs. Will be using them again soon to complete the rest of our home.

October 27, 2021
Luxaflex Australia - Sunmaster Midland logo

Reply from Luxaflex Australia - Sunmaster Midland

Adrian, your wonderful feedback is very gratefully received. We look forward to helping you with the next stage for your home. Thanks so much, Tim Roxby

Rated 5 out of 5 stars

Fantastic service

Fantastic service . Measured and quoted within a day of my enquiry and delivered ahead of schedule ! Couldn’t have hoped for better!

October 25, 2021
Luxaflex Australia - Sunmaster Midland logo

Reply from Luxaflex Australia - Sunmaster Midland

Thanks for your kind words John. It is always a pleasure doing work together.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look