Luxe Du Jour Reviews 68

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I was shopping around social media and their site came across my page. I was hesitant to purchase a bag due to a lot of "scammers" online. Anyhow, i got an LV which was 9.5/10 rating on their page. It... See more

Rated 1 out of 5 stars

I sent a few bags here before and they keep telling me it does not pass the authentication process and charging me $450 to get back , when I know this bag is real when I just got it authenticated last... See more

Rated 5 out of 5 stars

I'm based in the US and have made multiple purchases with Luxe Du Jour at this point, even before they opened their Irvine office and have only had good experiences. Their items are priced super compe... See more

Rated 5 out of 5 stars

I can’t rave about LDJ enough. I admit, I am anxious and even reluctant to spend my hard earned money on consignment items, but not when I’m buying from LDJ. I trust their process completely and I’ve... See more

Company replied

Company details

  1. Handbags Shop
  2. Consignment Shop

Written by the company

We are a luxury consignment company offering an incredible selection of pre-loved and professionally authenticated designer handbags, luxury watches, and accessories. We also offer Luxe Bag Rental and Luxe Bag Spa services. You can choose to buy or sell pre-owned purses, rent bags for a short period of time, or send an item to our Luxe Bag Spa to be professionally restored by our in-house experts. At Luxe Du Jour, we help alleviate the impact the fashion industry has on the environment by extending the life of designer bags. Our goal is to help you reduce your carbon footprint and spending when purchasing luxury items.


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ridiculous Consignment Fees!!!

Their fees are higher for lower priced items that would sell faster???? make it make sense. do not sell your bags through them, they will rip you off.

January 23, 2024
Unprompted review
Luxe Du Jour logo

Reply from Luxe Du Jour

Hi Aishah,

We understand your concern about consignment fees, but this is actually normal that your consignment rate goes down when you sell a higher price item, and our rates are actually one of the lowest out there for selling your designer items. For example, if you were to consign at Fashionphile, their consignment rate starts at 30% for lower priced items and goes down to 15% at higher priced items. If you chose to consign at Rebag, their rates start at 35% and goes down to 12%, and The Real Real starts at 80% and goes down to 30%. For your reference, our consignment rate starts at 20% and goes down to 14%, so as you can see, our rates are lower which means you get back more when your item sells. We strive to provide a fair and transparent service, and we appreciate your feedback. If you have further questions, feel free to reach out.

Rated 5 out of 5 stars

LDJ Is my go to place for all of my…

LDJ Is my go to place for all of my designer bag purchases. Their curation is unbeatable, prices are amazing, and the best customer service! Megan from Calgarys location is always so patient with every inquiry, and all of my purchases always arrive in better condition than stated! Will forever be a LDJ customer

January 16, 2024
Unprompted review
Rated 4 out of 5 stars

Great place to buy preloved bags

I have bought from LDJ 3 times in the past few months. Overall, it's been a good experience and they are quick to process orders. A few minor things that made me take a star off was the 2 times I picked up my order in store, I was not given a shopping bag so I ended up carrying my purchases awkwardly trying to be discreet walking through downtown. As well, I did find a bit of inconsistency in the quality ratings as I purchased all of them in 9.5/10 condition and two of them was more a 9/10. Maybe perhaps their Calgary and Irvine store has slightly different opinions on rating. Another purchase I made had a small minor marking and once the mark was professionally cleaned off there was a slight tear that the mark was hiding that wasn't caught by their staff. Overall, it definitely its a good place to look for authentic used luxury goods at a reasonable price, but there are definely some minor things that could be improved.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing option for lux item enthusiasts

I'm based in the US and have made multiple purchases with Luxe Du Jour at this point, even before they opened their Irvine office and have only had good experiences. Their items are priced super competitively and orders were always processed, shipped and/or delivered promptly. I've also sold multiple items through them (both consignment and buyout) and never had any issues receiving payment. For the items I did consign, they were all successfully sold! Big fan of Luxe Du Jour.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Repeat Purchaser

I’ve purchased four items from LDJ. Finding a local company was very important to me, so knowing they had both a Calgary and California office helped with customer service. I purchased some investment pieces and their managers were very helpful answering questions about the items and providing updates on shipping if needed. All items came in expected condition (one I would’ve graded higher due to its condition relative to its age). Considering consigning as well. Have recommended them to a few friends!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

A trusted company!

Everything about this company is great. Very nice customer service, and very fast responses and processing time.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing pieces for great prices

I had an amazing experience here buying a gift for my wife. She absolutely loved the louis vuitton bag I bought for her, shipping was really fast and I received it, the packaging was great. I definitely recommend this place as the ladies here were really helpful for someone who doesn't know much about bags

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great place to shop!

Tammy from Luxedujour is AMAZING! She answered me extremely fast and helped me out finalized everything in an instant! I should have just messaged her from the very beginning for an easier and faster transaction! Thanks Tammy and also to Lana from Irvine location!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

They are always quick to answer and…

They are always quick to answer and super helpful! All the bags are always in great condition and Alisha is always on point with any questions or anything I have had! Would definitely shop there again 👍

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

The best in the business!

I've been buying/selling at Luxe du Jour since their inception many years ago. Most recently, I purchased a pristine, hard to find, Chanel slingbacks. They are very professional and always deliver exceptional service.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Luxe Du Jour - first time experience

This was my first time shopping with Luxe du Jour and I was very happy with my experience. I was incredibly nervous about purchasing designer items on, firstly the internet and secondly using a consignment store, for fear of purchasing a fake item or the item not being as described. The website is really easy to navigate, ordering was easy, customer service got back to me very quickly, shipping was fast and my item was just as described! I’ll definitely be ordering more items.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Obsessed!

Obsessed!! I discovered this store and now I don’t need to buy new, great everything!! I’m obsessed!! I have bought a few things already and I’m very pleased, great customer service too ❤️

January 8, 2024
Unprompted review
Rated 4 out of 5 stars

Large Selection of Preloved Luxury Bags!

I'm glad I found LDJ on Instagram because they have a large selection of preloved bags for a fair price. They restock inventory often so I like to check back to see if there is anything that I want. Their customer service is quick to reply to any questions I had.

My only small complaint was when I went to pick up my bag at their Irvine office, they gave me a box but didn't offer a bag or anything to make it inconspicuous so I had to walk out the office with a very obvious designer box which made me feel uncomfortable walking to my car in the parking structure.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Luxe Du Jour to Buy My Rolex

I used both Luxe Du Jour to buy my Rolex from and also used their bag repair services. I’m totally happy with the repairs because the price was affordable and the timing was under a month which most places tell me 3+. The Rolex I got was truly 10/10 new with the full set which I am big on. I avoided other resale sites because I want a full a set and to see the condition is as stated. I’m extremely pleased with this because I’ve gotten scammed on other watch sites before. I had the Rolex I bought looked at by my watch guy as well and it was 100 percent authentic, so I would easily shop again at Luxe Du Jour.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

I work with Megan in the Calgary…

I work with Megan in the Calgary location. We have only communicated by text and I can assure you that in a few months that I’ve started shopping at luxe, I have purchased several bags. Megan was always available to answer any questions, even when she may not have been “on the clock”. I see her opinions before I purchase any bag and really trust her. I couldn’t be happier with my experience!

January 4, 2024
Unprompted review

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