Ordered a cold ice bath thing 11th May. Still not come and it’s 19th July. Communication from them has been terrible , I have asked for a phone number numerous times but they don’t offer one. No updat... See more
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See what reviewers are saying
Very pleased with our new hot tub. Initial contact was with Brad who answered all our auestions and provided advise. Delivery was very simple and the boys where again helpful with the settin... See more
After 16 weeks of waiting and false promises this company is now no longer responding to e-mails or phone calls. I have instructed my credit card company to begin proceedings to reclaim the money. The... See more
Stay away from this company and Brad, purchased a hot tub it arrived damaged and broken. He kept promising to come and fix it, then ignored all my emails and calls. Brad’s customer service is horrendo... See more
Company details
Contact info
Unit D, Clockmill, TD11 3NP, Duns, United Kingdom
- 0800 009 6025
- sales@luxespa.co.uk
- luxespa.co.uk
2.2
Poor
84 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and very good pricing,one …
Good service and very good pricing,one of my containers arrived broken with the contents spilt inside box but this possibly happened during transportation
September 4, 2017
Unprompted review
Reply from LuxeSpa Hot Tubs UK
Hi Phillip,
Thank you for your positive review, sorry to hear one of the bottles were broken during transit. Please remind us when you next order, so we can apply a 10% discount for the inconvenience.
Kind Regards,
The LuxeSpa Hot Tubs Team
Brilliant choice and delivery was very …
Brilliant choice and delivery was very quick, would definitely order from them again.
September 1, 2017
Unprompted review
Good service and good product
September 1, 2017
Unprompted review
Excellent service definitely will order …
Excellent service definitely will order from here again
August 27, 2017
Unprompted review
Quick delivery
Quick delivery , great value for money would shop again
August 26, 2017
Unprompted review
Orderd sunday didnt get goods till …
Orderd sunday didnt get goods till thursday and was told i would be refunded the 6.99 next day delivery it is now sataday and am still waiting
August 19, 2017
Unprompted review
Excellent value and service
July 18, 2017
Unprompted review
Very quick delivery and on time
Very quick delivery and on time. Lroducts seem food and Inwill use again. Thank you.
July 13, 2017
Unprompted review
Very easy to assemble and very …
Very easy to assemble and very efficient and enjoyable
June 25, 2017
Unprompted review
Excellent service at extremely …
Excellent service at extremely competitive prices.
June 8, 2017
Unprompted review
As described on web arrived a few days …
As described on web arrived a few days later works a treat
June 3, 2017
Unprompted review
Items arrived promptly and were …would use again
Items arrived promptly and were competitively priced compared to rivals
May 18, 2017
Unprompted review
Reply from LuxeSpa Hot Tubs UK
Hi Micaela,
Thanks for your review.
Kind Regards, The LuxeSpa Hot Tubs Team
Excellent service
Excellent from start to finish. Easy to order, delivery received as promised and communication very good. Will definately use again,
March 16, 2017
Unprompted review
Reply from LuxeSpa Hot Tubs UK
We appreciate your positive review, thank you.
The LuxeSpa Hot Tubs Team
Reply from LuxeSpa Hot Tubs UK
We appreciate your positive review, thank you.
The LuxeSpa Hot Tubs Team
I cant rate this company highly enough!
Fantastic service from LuxSpa Hot Tubs, 5 stars are not enough! From start to finish Bradley and his team were excellent. When we first started to think about a hot tub we contacted Bradley and he couldn't have been more helpful. He talked us through all the pro's and con's! of owning and maintaining a hot tub. Delivery was excellent as is the after sales service. He is a one stop shop, offering servicing and chemicals so you don't need to look anywhere else. Oh and the hot tub? Well its just bliss......
February 21, 2017
Unprompted review
Reply from LuxeSpa Hot Tubs UK
We appreciate your positive review, enjoy your hot tub! Thank you.
The LuxeSpa Hot Tubs Team
Great service
Highly recommended fast delivery great communication thank you!
February 21, 2017
Unprompted review
Reply from LuxeSpa Hot Tubs UK
We appreciate your positive review, thank you.
The LuxeSpa Hot Tubs Team
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