Luxe Watches Reviews 781

Had an outstanding experience getting my watch appraised for insurance purposes. The process was incredibly straightforward and my request was approved with ease. Kudos to the team!

Amazing service with friendly, honest, and incredibly helpful staff. Charlie went above and beyond helping me choose my first watch and made the whole experience genuinely enjoyable. He was extremely knowledgeable and answered all my questions

Oliver is very helpful and quick to respond to any queries. He promptly provided a written valuation of my watch which was need for my insurers, and this was accepted by them without any problems.

Very responsive team and great part exchange. Responsive team and been very helpful with valuations etc on watches I bought from them

Knowledge is power! Charlie knows his watches and guided me through changing my Submariner for a Deep Sea. He made me do it!

Great service

Luxe watches were fantastic to deal with I would say they’re the best Watch company I’ve dealt with will be definitely back in the future for another timepiece

Great watch valuation service. Speedy response with certificate. Recommended.

Very professional service, great communication, highly recommend.

I found Luxe Watches online for a Rolex watch valuation. Oliver dealt with my query and provided the valuation certificate promptly and efficiently.

Easy to use postal service for my luxury watch.

Anotyer review seems as they like to get taken down!!
I do not advise this company. Rude !!
I went in buying a watch for 23k I was told in store the watch was immaculate condition and when I returned home my Wife noticed a few dent on the watch I then felt mislead as I couldn't notice this due to my eyesight being bad. And uoset I was not made aware of this especially after asking if there is any damage to the watch and being told no! so I rang the store and was met with arrogance from the store manager. Boasting about that they do not take returns and that they have been in the business long enough. I asked if I could exchange the watch for another watch and they said yes but for store credit only. however when I stated that online there website does not state they do not accept returns and in fact it says a 14 day return period I felt like I am just being taken for a fool. I was ignored for the whole day after ringing several times. I then drove to the store because I feel like this is the right thing to do to try come to a solution bear in mind we are 12 hours from the purchase of this watch. They refused to allow me in the store and threatened to call the police. My wife rang to try get answers and they also were rude to her.. the store manager is recently new at this store and I pressure with all my heart do not do business at this store. I have been given no time for my issues and I will be taking this further. Seems as though there has been many similar reviews that get deleted too. I hole yoj see this and can agree to a solution you have not even bothered to give me any sort of decency and your in violation to many of my consumer rights. and will fight this if I have to to the extent of a civil suit.

Super Great Experience, Got a watch valuation for my insurance was super simple process and all approved.

Thanks to the team

I dealt with Oliver he was super efficient with no complaints at all. They serviced my AP and it was returned in a speedy fashion.
i am also going to be looking for a Patek after Christmas so maybe he can help me there also.
Sean P

I had previously had my watch serviced just over a year ago with this company I recently contacted Luxe Watches as my Rolex was no longer keeping time or date. Oliver arranged for postage and an assessment as I live too far to call into the business. I was delighted to have it returned to me yesterday in perfect working order and at no further cost as it was fixed under warranty. Thank you for the excellent service.
Claire BLASZCZYK

Charlie stayed well beyond the 6 pm closing time in order to facilitate the watch purchase. He couldn't be more patient and helpful.

Buying a watch from these guys was an easy decision. I bought a watch in March 25’ and then again in Nov 25’. Attention to detail was always there and their process is super professional. Charlie and Arif are good guys. Would recommend.

Great buying experience and exceptional service offered by Luxe Watches. Previously used Luxe Watches to service my watch (they did a great job done) and now had the pleasure of purchasing a watch from them. Charlie was an absolute pleasure to deal with from start to finish, great communication and speedy responses. Highly recommend and hope to purchase/service more watches in the future

Impeccable service from Charlie and Arif in particular! Down to earth and easy to talk to making dealing with luxe watches a joy.

Fast online watch valuation from Oliver - less than 48 hours from form submission to receiving valuation for insurance purposes. Easy to request - many thanks!