Luxe Watches Reviews 780

I would avoid this firm at all costs. I’ve dealt with Luxe Watches both as a buyer and on consignment, and unfortunately my experience has been extremely disappointing.

I expected a professional and trustworthy relationship. Instead, they have consistently failed to uphold promises, screened and ignored calls, and rarely responded to emails.

I also used their service to consign watches, which proved incredibly difficult. Despite repeated follow-ups and clear agreements, they showed poor communication and lack of accountability. When they failed to sell one of my watches, they couldn’t even be bothered to post it back — despite knowing I live a two-hour drive away.

This is not the level of service expected from a company positioning itself as a luxury retailer. My experience with Luxe Watches has been defined by unreliability, poor communication, and a lack of professionalism. I would strongly recommend others to proceed with caution.

Great buying experience, would highly recommend dealing with the guys at Luxe Watches

My watch has come back in excellent condition following a full service and polish.

I noticed a small typo on the watch valuation that Oliver sent to me. This was resolved very quickly with excellent communication throughout. Would recommend this service.

Quick and efficient service with very accurate valuations

Excellent service overall.

Arif was very good from start to finish, highly recommend their services. See you soon

Great dealing with Charlie as always. Helpful and honest every time.

Staff were very helpful and happy to answer questions and to send photos of the watch I wanted to purchase.
The item was received promptly and was exactly as described.
I would definitely recommend this company.

Absolutely fantastic communication
They really stepped up the game to get me what I wanted at the price I wanted to pay
Items arrived the following day double boxed and packed well with tracking through out
Items arrived as in the pictures and description if not better 😁

Charlie was personable and engaging it’s not just about selling. Knowledgeable about all watches and will be visiting again.

Charlie is a great guy who knows a lot about watches. Great place and beautiful watches

10/10 experience yet again! Charlie always goes above and beyond to help me. This is by far the best watch seller in London and Essex.

Went to collect my refurbished 2018 Yachtmaster and whilst there mu husbands watch was a bit loose, so Oliver removed a link there and then. The Yachtmaster came out like brand new - Excellent Service

Just bought a Patek from Arif at Luxe watches. The quality and service was nothing short of 5 star. There was no hard sell at any point. All of the information I needed was at hand and it was provided to me without even having to ask. They have a range of watches and jewellery to choose from and I’m sure they could find the item you are looking for if they didn't have it in stock. I ended up purchasing a beautiful pair of diamond earrings from them too for my wife’s birthday.
All in all I can’t rate them high enough. Well worth a visit on line or in store!!

Not impressed at all I ordered a watch via Chorno24 and they did not deliver.
I called thwm so many times and the service and lack of foĺlow up was so bad
I'm having to go through reclaiming over 18k fron an escrow account. I would suggest you avoid.

Quick battery change on my ladies Chopard sport watch at a good price :)

Visited the store to have a link removed on my tag… Very quick and efficient service! Thanks again Charlie.

I received my watch valuation very promptly. Thank you Luxe Watches.

Door to door professional services. Early to follow process. Great result, thank you.

charlie is the main man made me feel at home very good service and a super nice guy