Luxe Watches Reviews 780

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Oliver Ryan prepared a watch valuation for me last year which I misplaced. On contacting Luxe watches, I spoke with Oliver within seconds and explained the circumstances. He kindly forwarded the repla... See more

Rated 5 out of 5 stars

Brilliant experience from start to finish. Charlie was exceptional. Very knowledgeable and passionate about watches the business and had a relationship driven approach not salesy. First of many purcha... See more

Rated 5 out of 5 stars

I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helpi... See more

Rated 5 out of 5 stars

I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie. We exchanged pleasant chat, and talked all th... See more

Company details

  1. Watch Store
  2. Boutique
  3. e-Commerce Service
  4. Jeweler
  5. Jewelry Appraiser
  6. Watch Repair Service

Written by the company

Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.


Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service and will be back for my next purchase, thanks guys.

Recently brought a watch from these guys and they were great from initial contact to handover.

I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i was interested in.

Charlie sourced the watch brand new and was on my wrist within 3 weeks.

Great service and will be back for my next purchase, thanks guys.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Transaction

I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Had a new battery fitted

Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as well. Oliver Ryan looked after me very well

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Stunning Watch

Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Arif was a pleasure to do business…

Arif was a pleasure to do business with.

I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no pressurising at all.

I came back the following day and purchased the watch

I will defo be seeing these guys again in the future and would recommend trusting this company with your purchase

July 19, 2025
Unprompted review

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