Oliver Ryan prepared a watch valuation for me last year which I misplaced. On contacting Luxe watches, I spoke with Oliver within seconds and explained the circumstances. He kindly forwarded the repla... See more
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Brilliant experience from start to finish. Charlie was exceptional. Very knowledgeable and passionate about watches the business and had a relationship driven approach not salesy. First of many purcha... See more
I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helpi... See more
I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie. We exchanged pleasant chat, and talked all th... See more
Company details
Written by the company
Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.
Contact info
219 Highstreet, Epping, CM16 4BL, Epping, United Kingdom
- 0203 397 1596
- enquiries@luxewatches.co.uk
- luxewatches.co.uk
Hasn’t replied to negative reviews
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Luxe watches have been thoroughly…
Luxe watches have been thoroughly professional with restoring my watch. The whole process has run like a Swiss watch and in particular Oliver has been very easy to work alongside.
Extremely please with the way Oliver…
Extremely please with the way Oliver dealt with my enquiry. He provided me with a detailed valuation in as little a day. I will definitely recommend their services to family and friends.
Great service and will be back for my next purchase, thanks guys.
Recently brought a watch from these guys and they were great from initial contact to handover.
I was recommended by a friend to get in touch with Charlie as he would be able to source a watch i was interested in.
Charlie sourced the watch brand new and was on my wrist within 3 weeks.
Great service and will be back for my next purchase, thanks guys.
Perfect Transaction
I would like to thank Charlie for the smooth transaction and helping me with every step of the purchase including delivery. Very satisfied customer. Definitely recommend and definitely will buy again
Great service and quality of watches at…
Great service and quality of watches at a great price, saw the watch on insta and booked an appointment same day.
Great experience and super speedy
Great experience and super speedy. Would certainly recommend. Cheers
I bought a sea dweller off Charlie and…
I bought a sea dweller off Charlie and received amazing service. The watch was exactly as described and I will be definitely be returning for more business in the future !
Had a new battery fitted
Had a new battery fitted. It was very professional from sending a prepaid special delivery envelope and the way to pack the watch until it came back (well packed again). They were easy to contact as well. Oliver Ryan looked after me very well
Thank you so much for valuing my watch…
Thank you so much for valuing my watch so quickly and for providing a certificate! Would recommend
Great Service
Great Service, watch valuation was completed quickly and fuss free.
Outstanding Service and Stunning Watch
Charlie was fantastic to deal with. He went above and beyond to find a beautiful Yacht-Master for a friend visiting from the US, and the whole thing went smoothly from start to finish. Super easy to communicate with, clearly knows his stuff, and the watch was even better in person. Couldn’t recommend him highly enough!
Excellent
Oliver and the team were very responsive and provided a great service
I wanted REPAIR not a replacement.…
I wanted my Rolex Jubilee bracelet tightened & asked for a quote, they came back with a price of £1200!
This normally cot around the £200.00 mark with my best price coming in at £180 but it made me laugh.
Oliver and the team offered a quick and…
Oliver and the team offered a quick and efficient service for my valuation. Highly recommended.
It was the first time
It was the first time, but it was excellent thanks for everything
Charlie gave great service and helped…
Charlie gave great service and helped me finalise a watch and in the end even found me a better one than I originally seen online. Would highly recommend
Arif was a pleasure to do business…
Arif was a pleasure to do business with.
I turned up on the off chance and saw a couple of watches I liked and he had no problem with helping me decide and allowing me to try them on with no pressurising at all.
I came back the following day and purchased the watch
I will defo be seeing these guys again in the future and would recommend trusting this company with your purchase
Charlie and Arif were great from start…
Charlie and Arif were great from start to finish and provided all of the information that I asked for to make the process seamless. The watch arrived discretely and promptly, Would highly recommend
Had a specific watch in mind and sought advise. We went to Luxe watches and were greeted by extremely knowledgeable professionals. Our watch was sourced within days and transaction was seamless.
Had a specific watch in mind and sought advise from Our
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