Oliver Ryan prepared a watch valuation for me last year which I misplaced. On contacting Luxe watches, I spoke with Oliver within seconds and explained the circumstances. He kindly forwarded the repla... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant experience from start to finish. Charlie was exceptional. Very knowledgeable and passionate about watches the business and had a relationship driven approach not salesy. First of many purcha... See more
I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helpi... See more
I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie. We exchanged pleasant chat, and talked all th... See more
Company details
Written by the company
Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.
Contact info
219 Highstreet, Epping, CM16 4BL, Epping, United Kingdom
- 0203 397 1596
- enquiries@luxewatches.co.uk
- luxewatches.co.uk
4.8
Excellent
780 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlie ⭐️⭐️⭐️⭐️⭐️
Rang Charlie on Tuesday enquiring about a two tone sky dweller (that wasn’t on the website) and I had one on my wrist by Friday morning. Great service and easy to deal with, 100% will be using again in the future. Thanks again Charlie!
June 13, 2025
Unprompted review
Well what can I say.
Well what can I say.
Luxe watches have provided myself and my fiancée with a beautiful James Cameron deep blue Sea-Dweller.
From start to finish a stress free purchase and an excellent watch just as it was described.
This is my first Rolex and I’m loving every minute of it.
Thank you Luxe Watches.
Darren & Clare-Dorset
June 18, 2025
Unprompted review
Satisfied customer
This is second time I had to buy watch from them and received the same exceptional service from each and everyone of them .
Thank you so much Arif , Charlie and Luxe team. Happy to come again !
June 9, 2025
Unprompted review
Really helpful staff
Really helpful staff , excellent service you know exactly what your paying for regard having a watch serviced , always informed of anything g that needs replacing you don’t just buy a watch you look after it by regular servicing.
May 31, 2025
Unprompted review
Top guys looked after me quickly and…
Top guys looked after me quickly and promptly after watch had some water ingress on holiday. They quickly solved it and got it in for a service with prompt turnover - got a nice polish to
Highly recommend
May 30, 2025
Unprompted review
Helpful assistant.
May 29, 2025
Unprompted review
I had my Rolex valued for insurance…
I had my Rolex valued for insurance purposes by Luxe Watches and I am very impressed with how quickly I received my valuation and how comprehensive it was.
Given the above, I will be making further enquiries with Luxe Watches about servicing my watches in the future.
May 21, 2025
Unprompted review
Excellent company would definitely…
Excellent company would definitely recommend to anyone who’s looking to purchase a watch. Charlie was a great help and I will definitely be back again.
May 9, 2025
Unprompted review
Fantastic Customer Service
Wouldn’t hesitate to recommend Luxe Watches…
All the staff are helpful, knowledgeable and professional.
Arif, Charlie and Oliver always keep you updated on any progress and quickly respond to any queries.
I’ve been a customer of Luxe Watches for 9 years and have always received excellent service.
May 2, 2025
Unprompted review
Excellent company with great…
Excellent company with great communications keeping in touch every step of the way. Oliver was a great help. Would not hesitate using this company again. Highly recommended.
May 9, 2025
Unprompted review
Breitling watch battery
Had my Breitling battery replaced quick and easy transaction.
May 3, 2025
Unprompted review
Superb customer service
I had an excellent experience purchasing a Submariner from Charlie. From start to finish, he was incredibly helpful, professional, and knowledgeable. He answered all my questions with confidence and made the entire process smooth and enjoyable. I highly recommend Luxe to anyone looking to purchase a watch. Thanks again!
March 17, 2025
Unprompted review
Rolex GMT II service in 5 weeks
I’ve just received my Rolex GMT II back after a service and a clean and I’m very impressed. The first point is that it only took 5 weeks instead of the 5 months everywhere else was quoted, the watch is immaculate and Oliver Ryan went above and beyond to get it back to me for Saturday morning.
April 5, 2025
Unprompted review
I was greeted by Charlie whilst lookin…
I was greeted by Charlie whilst lookin in the shop window at the very nice display and was invited in to have a chat, this then led onto me putting a watch on sale or return. I felt I was treated exceptionally well without being pushed. Thank you to Charlie and Arif for time they gave me and a look at the very large range of exceptional watches they have in stock.
March 25, 2025
Finally found the perfect GMT II
I had been searching for a GMT II Batgirl for a long time and finally found a 2025 model that was in an unworn condition.
Right from the outset of making the initial enquiries with their sales executive Charlie, throughout the process of purchase to receiving delivery, was always very polite and professional and willing to answer any questions I had.
I’m blown away by how nice the watch is. Would happily consider using Luxe watches for future purchases.
March 27, 2025
Unprompted review
Very helpful and easy to deal with
Very helpful and easy to deal with. Will definitely be using these for another purchase in the future!
March 13, 2025
Unprompted review
Very happy customer!
I visited the shop after seeing their Facebook videos. Arif was very professional & patient - his knowledge was also exceptional. After picking the watch I'd wanted for a while, we reached an agreement and I left a happy man - Thank you!
March 4, 2025
Unprompted review
From start to finish
From start to finish
Total professionalism from these guys
Always made to feel welcome and at ease,
Arif is a true gentleman and knows his stuff too, it's always a pleasure popping into this classy store in the Epping high street in Essex
Totally seamless transactions, looking forward to my next visit.
I can't fault my experience with Luxe watches, Highly recommended
February 24, 2025
Unprompted review
Cartier Privé Cloche
I discovered Luxe Watches while browsing Chrono24 for a timepiece and they had the best offer available. From the start, Charlie was outstanding—patiently answering all my questions down to the smallest details via WhatsApp.
Despite the shop being an hour outside London, the journey on the Tube was hassle-free.
Upon arrival, Charlie’s warm welcome and seamless service made the experience even better.
I left not just with a smile, but with a stunning Cartier Privé Cloche on my wrist.
February 17, 2025
Unprompted review
Great shop with really nice guys…
Great shop with really nice guys working there. Charlie knows his stuff and I'd be glad to buy from him again
February 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.