LuxoSmart Reviews 224

My husband bought me a smartwatch based on reviews that were on "best smartwatches of 2023". I had had problems with my fitbit and the reviews on there said that the Luxo was the best smartwatch for battery life. This watch cost over £100.00 and we bought some extra straps as well. I have had this watch on for not even twenty four hours and it has stopped synching my steps. When we ordered it, it says that it comes from the UK (it doesnt - it comes from China). It comes in normal post which annoyed me but I was relieved when it came but for it to stop synching in less than 24 hours after wearing it doesnt instill me with any confidence. I then went onto trustpilot to find a load of reviews I didnt see the first time around which are bad. It looks like I am not going to be able to get an address any time soon and I am annoyed that this has cost so much and it feels like I have been scammed. Dont buy.

Avoid! I tried to cancel my purchase as soon as I read a review here. The company refused. The item arrived and it was very poor quality. The company will not provide a returns service, and they will only provide a china returns address, and told me I would have to pay customs charges. It has cost me £16 to send it back tracked. I have reported them to Klarna, who I used to purchase it. Please report the company to the retailer you got it from! They should not be allowed to do this.
DO NOT PURCHASE FROM THEM. I do not believe the good reviews on here.

The smart watch is grossly overpriced and nothing is accurate except the time. The company deceives customers in many ways including advertising methods.10 times more expensive than similar grade smart watch. Waste of money and useless.

This was a birthday present from my husband and the gold pinkis very beautiful.

The watch is well made, the dial is clear and easy to read, it's extremely comfortable to wear and has a great sense of quality, it's really worth the buying.

Both the style and quality of this watch is very good, bought for my brother,he likes to run,he can monitor the body data in real time.

Avoid at all costs. Bunch of crooks. Mislead customers into thinking this is a UK company but based in China. If you need to return watch you have to pay for postage to China which is expensive. Awful customer service. DO NOT BUY FROM THIS COMPANY

My blood pressure is a bit high, so I originally valued the blood pressure measurement function. I didn’t expect that the luxo watch can also measure bloodglucose, heart rate, and sleep detectio.

The black watch is suit for my husband, a birthday present for my husband and he loves it!

The watch's glass texture is wear-resistant and scratch-resistant. And it fits comfortably and snugly on the wrist!I bought a lot of watch straps, the colors are nice, but my favorite is leather.

1 star is generous. A £15 watch with the price tag of £109. I asked for a refund and they said I could keep the watch with 15% cashback. Couldn't even get it to connect to my phone or download any addition apps on it. The faf of sending it back aswell which has cost me the best part of £40.

Avoid at all costs! Purchased before reading the reviews like most people so I contacted Luxo to cancel my order. They said they had dispatched it straight after my e-mail then told me it was in transit already with a tracking number showing that only delivery information had been sent. They are scammers and are going to make returning this £18 watch very difficult. DO NOT BUY and "bestwelike" shame on you!

Company are refusing to give details of return address and demanding I try the watch when it states any defects will mean a partial refund so to prevent this I wanted to simply send it back. I honestly wish I read the reviews beforehand, the customer service is shocking.

This smartwatch is really good for the price, great value for money and lots of features!

Totally bad watch! If you sleep during the day or early evening it is not register your sleep. Also calory counting is just based on your steps, it does not know how much calories you use when you are in 'rest'.
Sending it back costs you 40 euro from Holland, so DON'T buy this terrible watch!!

I would give it a zero but you can't! Not compatible at all with Samsung S22. Can't Bluetooth the watch to your phone. Customer service want you to video what's wrong. Has not connected correctly since I received it. I wouldn't even bother. Saw a Independant review saying it was great well in my opinion they were paid! Shocking smart phone

Like others here I ordered one of these watches based on a review site and paid £108 for a smartwatch and spare strap. Watc/strap duly arrived within 4 days from an address in London. Then the problems started. Tried to link the watch to an i phone but failed. Contacted their web site and was sent an email with instructions on how to link the watch but it still wouldn’t work. Contacted Luxo who over the course of 3 separate emails tried to get me to keep the watch offering me first 5 then 10 then 15% discount. This I refused stating that the watch is not ‘fit for purpose’ and asked for a refund together with an address request. Very evasive and said I couldn’t return the item to the London address as it was just a despatch address and they couldn’t guarantee its return. More emails followed where they informed me that to return the item to China would involve the expense of international duty and a Customs fee and once returned the watch would be checked and an amended fee would be refunded depending on the condition of the watch (which had been unused). I eventually managed to squeeze a return address from them in Guangzhou. Item sent by Royal Mail at a cost of £14, with tracking request which showed that the watch was received in the local Sorting Office in China on the 10th January for onward transmission to Luxo. Yesterday I wrote to Luxo asking for an update and when to expect a refund. The reply I received was that the item has not been received by them and to contact the sorting office in China!!! Luxo clearly don’t want to give me a refund and are doing everything they can to fob me off! Please please avoid Luxo at all costs as you’ll end up out of pocket. I wouldn’t recommend them to my worst enemy. As of today (8th February) Luxo still refuse to give me a refund. And still trying to ‘fob me off’. Appalling company to deal with. Can’t see me getting any refund or apology. Stay well away from this shower. Best place for their items is in the waste bin!
As of today (14th Feb ‘24) Luxo are still telling me that they have not received my package. Still decline to refund my money. Ladies/gentlemen please stay well away from this company. Money certainly not well spent as it appears I won’t be getting my money back.

I'll give it 4 stars for now as I received it today... Having just walked the dogs in walk mode the data was almost exact to my partners fitbit sense.. The quality at first glance is good the strap is a comfortable silicone material and the watch itself compared to fitbits sense is by far more modern..

The app is good with plenty of information so thus far I can't understand the negative reviews. Off to the gym tmoz so I'll see if the calorie count and heart rate monitor match up with my old fitbits data.. So time will tell! So far so good. Its comfortable and modern with great features. :)

If its on point tmoz I'll upgrade to 5 stars.

Luxo is an utter set of conartists. I bought a smart watch for £109. I read about the watch on a review site and used the link to luxo. The item comes quickly as it comes from a warehouse in the UK. But as soon as it arrives you find the watch is poor. It disconnects from the the phone. You miss calls and messages. It's basically just a watch that tells the time, so pointless as a smart watch. When you try contacting luxo they never ask questions you ask and just advise to reload the app and reconnect. So hard to get an address to send it back to. Please avoid this company like the plague.

It will not link to the app'. Looks ok. Very limited really.

The data recording is really poor. Step count is incorrect. Sleep analysis is very very poor. States I'm sleeping/deep sleep when I'm wide awake and using the watch and app. The oxygen levels and heart rate seem to be out of sync and the mood sits at 'happy' 'you're doing good' which doesn't match the mai or balance. I've contacted the company and they blame this on syncing with the app and they've sending instructions to me (this is basic and the manual was informative to set up and reset) the apps is synced yet the device seems to disconnect which you manually have to update via the app - again interfering with continual records as there are gaps. Customer service keep ignoring the return request and after a couple weeks they have explained the cost to me for the return without the return address or instructions - they will do anything to avoid this. Seems like a data scam to me. Wish I'd bought a cheaper one from the UK/Europe - it was unknown to me these were from China until I argued for the tracking details as the website claims it has UK based. This is a full blag - you're better off buying absolutely anything else... Avoid this company and there pretty website and £109 cost - it's not a quality item... This is available on temu for quarter of the price! I may have considered a partial refund though the customer service is so poor and ignorant and money grabby - they don't care for customer satisfaction