LuxoSmart Reviews 224

It's odd that the reviews are so bad. My coincern after I bought the watch was largely caused by the reviews. Whe nit arrived it was well packaged and seems to work well. My only reservation is that the support information is a little thin, even on the app (which otherwise works perfectly). It's worth the money a better approach to marketing and support would be a goiod investment for the company. This after using the watch for more than a month.

Bought this crap for a Christmas present, never again will I buy from this so called UK company. it just doesn't work as it should keeps on changing data, time, and clock face. I am not going to send it back, I am going to get my £109 pleasure by smashing it up with a hammer. DO NOT BUY THIS RUBBISH. You have been warned!!!!

I have no idea why the bad reviews. It was delivered in less than a week. The instructions to install the app and use the watch are extremely easy. It took me 5 minutes. The watch looks good and does what is supposed to do. I think is great. My experience so far is 5 starts. I bought belts in 3 colours. I love it.

Do not buy watch here!! This is not a uk product, it is from China, the watch price is not match the quality.
Of course, you can have a watch if it works, then you may see some people give good review. But in case, it does not working or you do not like it. You want to return it, then you have lots of trouble, first you need to pay yourself to return the order to China, and you asked them the return address, then they don’t tell you directly, ask you to keep it. They say that you need to pay international shipping cost yourself, do not return. Then if you can get your money back or not, it is another story! I will keep update here. So far I am in the stage of asking return.

The current experience tell: Do not buy here and also you pay more then it worths. I need to pay 125 euro, but it doesn’t worth it.

Would give 0 stars if I could. What an absolute scam. Similar to other reviews, the item arrived and before even opening the box I knew the item would be appalling quality so I requested a refund. I paid through Klarna and raised the issue with them. Luxo smart email back with some ludicrous information saying the item is good quality and are pressuring me to cancel the dispute with Klarna to receive 15% refund. Abusive customer service and abysmal quality products. Do not buy from this scam company.

TL;DR: terrible product and worse customer service.

If you are looking for an effective smart watch or fitness tracker, avoid this company like you would the plague.

The measurements are inaccurate: the blood pressure is out by at at least 20mmHg, the pulse is at least 10bpm higher than it actually is and the sleep tracker managed to miss out on at least 2 hours sleep.

The customer service is atrocious: I've complained to them and their attitude is, basically, tough. They won't refund the cost until the product is referred to them. Now I'm ok with that, but they are refusing to give me an address to send the product back to and I'll have to pay the charges associated with the return. Realistically, it's not cost effective to return it so I'm stuck with this useless tracker.

Absolutely rubbish watch. Bought it in the never ending sale. DO NOT GET SUCKED IN!
The website is really good. The rest is terrible. I ask to return watch as it was unfit for purpose. To return you have to pay custom duty return post etc so the refund would be worthless. PLEASE DO NOT BUY YOU WILL REGRET IT!

Absolutely appalling company. The watch came, its definitely not worth the £109 paid. After looking further into it you can literally buy the exact same one on TEMU for £18.
The watch came, was faulty within 24hrs of use, wouldn't turn back on.
Customer service is appalling expecting me to pay international shipping fees, customs fees, clearance fees and restocking fees. To return an item that doesn't even work. Everything advertised on their website is absolute lies!!

Like others the watch (fitness tracker) arrived after a couple of weeks. Straight away we could see the flimsy construction and probably cost £5 or less to make. You have to email them to ask for a return address. We’ve had three responses so far from them, no address provided although they offered a £5 refund if we keep it!!

If anyone does have the return address could you share it please.

Terrible customer service, watch is ugly and charger really rubbish design, not at all happy and definitely would not recommend. Try and return and they make every excuse possible!

I also have no idea why so many negative comments on here. The watch arrived 10 days after ordering. Works fine as it should.

Sent me the watch with the wrong strap. They take 24hrs to reply in email. I have been asking for a refund but keep avoiding the situation. I'm not happy with the watch it's like a cheap £3 one from temu. Plus it took 4 weeks for delivery.

Not sure where all the negative reviews come from. Perhaps I’ve been lucky.
My watch arrived in 7 days (yes- from China- so what- almost everything is made there).
Really solid construction, easy to link to my android phone and set up. Soo much nicer than the more expensive Fitbit I had previously. All the functions I’m using seem to be spot on. Love the fact that I can change the screen to suit my mood.

Please please don't buy this item ,its a scam ,faulty items the worst customer service known to man ,its bullying day light robbery ,u have zero rights with this company ,I don't understand how they are still operating and just getting peoples hard earned cash for faulty good with no return am so sad 😢

Sadly there is no 0 as 1 is too much for my experience with them. First of all is not UK company is Chinese. The product is faulty and they new this all along. Took forever to get the correct address for return, as many others have said the company tried to persuade me to keep that watch. I have returned and despite the fact it was not working and they are laying that they are UK company I had to pay for postage and for them to collect the returned item from China's customs. Scam all along. Be aware.

Santander blocked my card from this site and it seems like they did me a big favour.

SCAM!!!!!! 🔴🔴🔴🔴🔴
Bought this watch from them, and an hour later we decided to buy an Apple Watch and skipped this one.
We sent an email but they said that is already in transit!!! An hour after we bought this watch!
After a few emails to them. They finally gave me an address to China which is NOT EXISTING!!! Spoke with person from FedEx!
SCAM!!!🔴🔴🔴
SCUMBAG🔴🔴🔴

I also fell for this scam. I have been asking for a week to tell them how to return the watch, which looks cheap. They've been telling me the same thing to keep the watch and they'll give me £25 in I don't know what. They respond super rudely, forcing you to keep the watch, I prefer to pay the return and lesson learned.

This is a scamming company from China that was operating under the Bogasen brand until September 2023
They shut it down because of all the complaints about cheap products that were not working and their return policy. They are now operating under this new brand. Beware and DO NOT ORDER anything from them.

This company is scamming customers. The watch is terrible and can be bought for way less on other websites. Luxo smart is a scam just like "bogasen" was before they changed the name to luxo.