LuxoSmart Reviews 224

Absolutely not worth it I have a watch of Amazon that was £100 cheaper and Is better, this watch misses out half of my run (measured on the treadmill) it also misses out steps around the house but yet I wake up with steps taken?? Aswell as this the thing calls me at 2 am very other day when my phone is off! I contacted them to sort it to be told it’s my arm swing - seriously pathetic, and apparently their watch doesn’t call people!! Well mine does and they won’t even change it! Avoid it not worth the box it comes in!

The lies this company tell are outrageous. They’re not UK based, they’re in China.
After discovering this was a scam I emailed the company telling them
I didn’t want the product and they said they’d already shipped it even though I contacted them within 5 minutes of the original order so that was clearly a blatant lie.

The watch has arrived, I haven’t opened it, I shall send it back which is going to cost me money to return to China and they said they will only give me 85% of my money back.

It’s not the money that bothers me, it’s the principle. This company are disgusting liars and should be closed down immediately.

I paid with Klarna and have been in touch with them but the person I spoke to at Klarna was foreign and I couldn’t understand what was being said so I didn’t get any assistance there either.

I feel so, so angry about this and clearly so do many others who have also been taken in by these con merchants. 🤬🤬

I have to say I've received my Luxo watch. It did take a week to arrive. Looks and feels good. My very first smart watch so finding my way around it at the moment. So far it I've been able access tunes and all of the fitness bits seem to be recording .. ie heartbeat, steps etc.

I've just emailed as not sure how to make calls via the watch. Hopefully I'll be able to figure it out.

watch failed within 2 weeks , they will not return emails despite offering 90days return service

As somone has previously said this site used to be called bogasen, i reported that company to Google who have since closed it down, I have now reported luxosmart.uk to Google and hope it also gets shut down along with the bogus review website bestwelike.com. company is a complete scam !

Total scammers.
Don’t buy from them they are based in China not the U.K.
I cancelled a hour after ordering and they lied by saying it was all ready shipped,
Customer services are a waste of time.
Will not be accepting delivery.
Don’t waste your money with these scam artusts

I am waiting for my watch .The people that got theirs what was the watch like ?

DO NOT BUY FROM THIS SCAM COMPANY!! USED TO BE BOGASEN,THAT WEBSITE HAS BEEN SHUT DOWN AND NOW CALLING THEMSELVES LUXOSMART! CHEAP CRAP STUFF YOU CAN GET ON EBAY FOR A THIRD OF THE PRICE!
SCAM SCAM SCAM!!!

I ordered the watch as someone mentioned earlier on a website that ranked this the top smartwatch. I have still not received my order. I sent them a message and a useless tracking reference was sent to me. I now have a very bad feeling about this. I have contacted Klarna and they want me to contact them again, if I do not receive my order. At least I can request a hold on the balance two payments on Klarna.

Just to let other customers who have ordered this watch know that I finally received my watch today after sending several emails and threatening them with solicitors. The watch seems okay, I actually paid for 2 extra straps but these have not arrived yet. Hopefully other people on this review site will also receive their watches too, I was given a tracking number showing that the watch had to make a long journey from China!

Just an update to my earlier review. My watch has just arrived plus a spare watch strap, not sure what it's like yet but am pleased that the actual watch does exist!

Will let you know...

Watch is actually really good, no complaints, lots of sports settings to record activities, battery life very good (I don't use it for calls though), seems quite accurate at recording steps and sleep, really like it.

On seeing the reviews on Trust-pilot, I wished I’d done more research before making a purchase. I’d hoped speaking to the bank first thing the day after I’d placed my order, they would intervene and cancel the payment as it was still pending. Because I paid by Debit card they will not do anything until 15 days has passed. If I start a fraudulent transaction enquiry my account would be frozen. No direct debits would be paid out and I will not be able to have access to my money or use my card. If I’d paid on a credit card, would resolve straight away. The site is deceptive, thinking it’s based in the UK, it’s definitely not! Receipt time, obviously a different time zone. It’s definitely Chinese. Surprise surprise, tracking, no information yet. I’m gutted, times are hard and I’d been given some money as a gift to treat myself. I hope this helps as this sort of scam is sole destroying.

Finally my luxo watch is with royal mail being delivered Friday, after sending 15 emails and getting a load of lies in return, I dread to think what the quality of the watch is like, tried to get in touch with the reviewers of the watch I think it's a scam review

Think I read the same watch review site where it said this was the best watch. Looked for other reviews for this watch, couldn’t find any, or anywhere else that sells it, only the reviews on this page, wish I did more research first. So I ordered a watch last Thursday, then saw these reviews, emailed to cancel on Saturday, today Monday they have replied to say they can’t cancel as it’s been shipped. Tracking says it’s being delivered, we shall see. It’s pretty dishonest to not declare where the order is coming from as I wouldn’t have ordered it if I knew it was coming from china. Did not receive official email to say it’s been shipped. Will I have to pay import tax upon receipt? I will update if it arrives. UPDATE# the watch arrived 7 days after order. I’m not overly impressed for £109. looking at demos of other watches Fitbit for example, seem better than this. Screen supposed to turn on when I touch the screen, it doesn’t, you have to connect the app Bluetooth to the watch, not the phone Bluetooth, but if you want to control anything on your phone like calls, voice assistant, music, you then have to connect to phone Bluetooth. Bit confusing, can’t get Bluetooth phone feature to work with both options, not sure if this is the case for all smart watches? When you slide screen to see other options, have to swipe a few times at times to get it to move. I don’t want to faf about reconnecting it to Bluetooth. I think I’ll return this and get a watch that connects to Wi-Fi. let’s see how much it costs to return to china.

The website is totally deceptive! They give no address but are actually based in China, not the UK (as suggested by luxosmart.uk). The estimated date for delivery they give is meaningless with it taking much longer. They promise a ‘90 day hassle free return’ policy which is anything but. If you decide to return, then shipping costs have to be paid, plus the shipping cost of sending from China (the ‘free delivery’ is cancelled), then on top of that they demand an additional 15%.

UK consumer law is irrelevant to them. Their customer service is liking banging one’s head against a brick wall. Don’t get snared by this company like, unfortunately, I have!

UPDATE: September 23rd - the watch arrived on the 15th September, much later than the ‘3rd to 6th’ estimate I was given during the ordering process. Of course, I was deceived during ordering as no indication was given that it was coming from China. I am returning immediately and will have to pay shipping costs back to China (as UK consumer law stipulates). However, that is all I will be paying! I will be seeking a full refund of the first of 3 scheduled payments via Klarna. I will update about how it goes. I will be leaving a review about Klarna also.

I suggest that you return the watch if you receive it. The deception engaged in by this awful company does not bode well for the quality of the watch and any service requirements all the way back in China!
UPDATE 13th October: luxosmart.uk are, it seems, refusing to process the return. Parcel tracking indicates it is still in Chinese customs since 3rd October, although at one point tracking did show that it had left customs on the 6th. Almost certainly Luxosmart.uk have refused delivery because they will probably have to pay a customs fee. The more experience with this company the more awful I realise it is.
UPDATE 21st October: Luxosmart.uk are refusing to process the return and are doing so by leaving the watch stuck in Chinese customs. They truly are a lying, deceitful, awful company. So, for those who have received the watch and are, somewhat strangely, happy with it initially, don’t expect any ‘hassle free return’ should it go wrong. Basically, you have probably paid over £100 for a piece of junk in the long term. My experience suggests that any so-called customer support will essentially be non-existent. (Strange that, all of a sudden, there are a series of more positive reviews for this company. Very odd?)

I ordered one of these watches hasn't arrived out of stock this company are complete Trash do not buy anything from them Dirty scumbags

Like all other reviews, this company is a scam. I asked where my delivery was and they said they would offer 2 free watch straps and then a couple of days later it was out of stock.

I have contacted my bank and they have helped me, klarna have now opened a dispute. Stay away from luxosmart.uk

Scammer!

No watches for sale, offer free straps and will not give you the actual shipping of the watch. Huge con, DO NOT USE

I ordered a watch from this company on 25 August, 2023. It’s now 04 September, and after chasing up the company I have been told the watches are out of stock and been offered a free strap which I have refused. I am now being told the watch will be despatched within the next couple of days. If this doesn’t happen I will pursue a refund through my bank. I am now suspicious about the emails due to Chinese characters embedded in the mail address. Yet another scam I fear.