LuxoSmart Reviews 224

Absolute con
Seriously give your money to charity instead.
You will spend weeks trying to get your money back and then they just won’t reply to you.

I also fell for this scam. Watch took a week to arrive, load of rubbish, arranged return, paid £18 delivery for return, waited 2 months, they kept saying dont worry its still in transit, now they say its in customs and I have to pay £25 customs fees. I kind of think the custom line is a lie, they have the return and want £25 to keep for themselves, so for everyone who returns the watch they get £25, thats how they make their money. Watch cost £115, lost out on £42, thats if I get the difference refunded. I told them if they advertise they are from China, then I wouldnt have ordered it and gone through this 3 month ordeal, they ignore my comments, but this is all part of the scam. I usually research every thing I buy thoroughly, but this one time I didnt because of that best smartwatch review webpage that seems to have attracted lots of people. Lesson learnt

LUXO: to avoid!
flee and don't buy anything on this site, it's a big scam. The sales technique is abusive (false comparisons) and impossible to return the product which comes from China of course! It’s a forced sale and the consumer is being misled. The support service responds but provides no solution. In short, flee LUXO!

Ordered the watch 2 weeks ago arrived already paired and working well. Excellent service thank you

DONT BUY FROM THEM!!!

Products aren't shipped from Germany, aftersales isn't in Germany, all chinese. They don't understand your emails, they don't follow the European rules, returning cost 15% restocking fee + transport cost. The advertised delivery time isn't right.

Update: when you don't accept the package on delivery it goes back to them without you paying for extra shipping cost. After multiple emails they refunded me minus 15% restocking fee. We've learned our lesson. Pay more for quality stuff and known brands it makes your life more peacefull.

Not Scam company i revise my previous post!

Very uniform responses to email and the product is 100% coming from China

It arrived eventually after apparently being incorrectly addressed but have to say thus far i'm satisfied with the product

They don’t accept return when their product is faulty and they have zero costumer service. Wouldn’t recommend them to anyone. Now I have to pay for a watch that doesn’t work

I googled "best smartwatch". Found a test: Best five smartwatches. It said luxo was really good, first Place. But its a scam. You can find the "reviewer", the person in the picture, in at least 4 different webpages. Different names also. But i did not check before ordered a clock. And of course it did not work. Now they refuse to take it back. They wanted me to send a video, proving i followed the instructions. I did not. How to do that? Next day they were going to send new clock. Next day they wanted a video again. Three times they change their minds. DO NOT BUY!!!

Only got one of the two watch straps I paid for. I was not happy with watch and have attempted to obtain details for return under the 90 day return offer. The replies I have had are rather strange. Eg offering me a 10% refund if I promise not to return item. My emails have now been blocked. Keep clear this totem posted from China, the watches are not worth the money and there is no customer service.

Absolute rubbish! Nothing works properly, even the time flicks forwards and backwards an hour randomly - Totally inaccurate in all aspects of monitoring - Constantly sends messages that I’ve already deleted and it isn’t even waterproof!
Don’t waste your money, there are better cheaper options out there.

Wanted to return the smartwatch, but luxo/bogasen refused to give me a return address. The website is a scam and i didnt got any help from Klarna. Do not buy the watch from bogasen/luxo or a similar website. They change their website/domain because they get so much bad feedback.

Firstly, they dont deserve 1 star, but that's the least I can give.
My experience of this company has been horrendous. I purchased this watch after googling "best budget smart watch" it came up as top watch in bestwelike.com and I thought I'd give it a try. Previously I've had 3 Fitbits and 2 Garmins. I stupidly didn't realise that this Luxo watch only connects to an App called "Runmefit", it doesn't connect to any other applications, so I can't connect to Strava, which I want. I therefore contacted customer services and that's when my ongoing drama commenced. They don't accept returns, they are not UK based, even although the packaging has a UK return address. They have to date offered me a 5% discount which I did not accept then I was offered a 10% discount and basically threatened that I will need to incur the full cost of returning the watch to CHINA including all customer taxes etc. I can see I've wasted £109. They don't intent to give anyone their money back from this scam. I'll keep fighting this battle as it's unacceptable that they are claiming to be a UK based company, which clearly they are not. Shame on this company for selling in a deceitful way!

I canceled my order after about one hour after ordering.
They compleatly ignored it and contacted me the next Day and claimed it was allready in transit, and that I can "try" to get a refund later....

If there was an option for minus stars this would be one of those times I would use it.

Where to start, the company is based in China but the adverts and selling/buying pages indicate a UK company and UK stock, this is a lie, everything is in China.

Having not received my item, within the UK advertised postage timescales, I contacted the company. They hadn't even posted it, it was then I found out it's a China based company. I requested they cancel my order as they fraudulently mislead me, and I no longer wanted the watch. They sent it anyway saying I might change my mind, completely against my specific instructions.

I received the watch within 10 days, I repackaged it and sent it straight back (like I said I would) at a cost of £20 to myself. The package required £30 paying at customs and therefore nearly 3 weeks after sending it I received a refund minus the £30, meaning I am now £51 out of pocket as result of this companies complete incompetence. No apology, not chance of seeing that money again.

Do not under any circumstance, buy anything from this company!!!!

I have just received the watch . When I went to set up I was asked for the licence code which should be been sent to by Luxo Mart after placing an order .. nothing received despite several emails with screen shot of the step where it’s asking me out the license code …some emails are bouncing back . Looking for help and advice ..

As of 6/12/2023 this still isnt resolved. They just ignore my questions. And then don't reply for days. Avoid at all costs! This is not a UK. And any problems you have will be ignored! The watch took really long in arriving and they wouldn't let me cancel. Told me to reject delivery but it was posted through letterbox. So i thought ok its here now lets just keep it. It wouldnt sync to my phone and i tried every thing. Followed all the instructions. Then it was measuring my sleep pattern all wrong. Data is very inaccurate on it. So i reset it again, and again same thing. Contacted them and they told me to do what i'd already done. I said i wanted to return it as its not fit for purpose and essentially defective. They offered me a 10% discount. I rejected that as its no use to me. Then they said if i return it i will have to pay postage and customs charges and 15% restock fee. So i questioned this as its a faulty item. All my questions got ignored, and they asked me if i had received it, like theres a whole email trail can they not see that. They then offered 15% discount for me to keep watch again i rejected. Then the same thing have i received the item. *facepalm moment* and now their emails are not going through. Dont trust them at all. When i questioned their bad reviews they said they are all fake and its their competitors that are doing it. I can assure you i am not a competitor.

Have been trying to return the watch because after receiving it with the wrong colour strap & after reading reviews I have some serious doubts about this product/company. Cannot get a return address out of them and they started blocking my emails today to deliberately prevent communication. How do I get my money back ?

The bezel fell off the watch, I've tried to contect them via the app, no response and via the support email which just gets bounced back. I'll take this up with my credit card company.
DO NOT BUY!

I rashly ordered this watch on Oct 4 after reading the reviews online. Paid with my card THEN did some more searching online . Horrified to read the reviews on Trustpilot and cancelled my card immediately fearing a scam .
Surprise surprise watch arrived today (14th) and all looks to be in order . Too early to comment on function and performance but pleasantly surprised to actually receive the thing. Watch this space .

24 hr update . Arrived after 10:days , well packaged , instructions and set up dead easy . Linked to my iPhone and everything functioning as it should within 20 mins . Chose a watch face from the wide selection , everything looking good . Can’t really see any problem with the company or the product so have to give a 5 star review so far .

I ordered this and after a week read the reviews. Thought I’d been ripped off but it eventually came after 3 weeks and is a brilliant watch.
Thought company was in U.K. but it’s in China so that’s why delivery took so long.
Very pleased with it😊