LUXSALE 

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See what reviewers are saying

Rated 3 out of 5 stars

Jason and Marius were dealt a poor hand by the guys back at branch who failed to follow the delivery instructions. After some teething problems the gentlemen persevered and made a successful delivery.... See more

Rated 5 out of 5 stars

Jason and Catlin delivered a sofa and bench to our home this morning. They called me half hour before to let me know they were half hour away. Very polite and very professional. They delivered, unpack... See more

Rated 5 out of 5 stars

Friendly, polite and helpful delivery guys(Marius and Sofia)They make a great team. Furniture was delivered on time

Rated 5 out of 5 stars

Purchasing a sofa from Sofa and Chair company was a pleasure. Spacious showroom, helpful staff , quality furniture. Our previous sofa purchased over ten years ago from same company lasted very well an... See more

Company details

  1. Shop Supermarket Furniture Store

Written by the company

Welcome to LUXSALE, London's online luxury furniture store. Shop designer interiors, home decor and handmade luxury at affordable prices online and in store. We update our luxury collections with the latest designs every day, featuring timeless London Look designs, handcrafted upholstery, overstock & ex-display furniture from worldwide designer brands at discounted prices, all in-stock and ready for White Glove Delivery.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service 👏 👍

December 1, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Valentin,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic experience.

We hope that you enjoy your new purchase and look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Great delivery by Razvan and Catalin

Great delivery by Razvan and Catalin. Very helpful

December 1, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Harriet,

Thank you for your kind words, we'll be sure to pass on the wonderful feedback to our team. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Very efficient delivery of table

Very efficient delivery of table. At the third attempt the table was delivered successfully. The 4 men that came (mariusz, Costi, Catalin and razvan) were highly professional, prompt and nice to deal with. They helped carry a cabinet out of the way to ensure the table fitted correctly. They were courteous and pleasant to deal with. Good experience for sure!

December 1, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Maryam,

Thank you so much for taking the time to leave a review. We're so pleased to hear what a fantastic job our delivery team did, we'll be sure to pass on the wonderful feedback.

We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Tanya is amazing!

November 24, 2021
LUXSALE logo

Reply from LUXSALE

Hi M. Sershall,

We're delighted to hear that you had a fantastic experience. We'll be sure to pass on the wonderful feedback to Tanya.

Looking forward to seeing you again soon!

Best regards,
Client Services Team

Rated 5 out of 5 stars

Excellent service in the showroom by…

Excellent service in the showroom by Clement

Courteous and professional delivery by Razvan, Marius, Catalin and costi

Thank you for a wonderful overall experience

November 23, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Koustubh,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic sales and delivery experience, and you love our luxury products as much as we do!

We're looking forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Excellent service

Excellent communication from staff during sale and afterwards. Deliver team - Costi and Mariusz - were amazing! A very good experience.

November 19, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Liza,

Thank you for your kind words about our delivery team, we'll be sure to pass on the wonderful feedback.

We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Great service -again

Great service -again. Conmunication is clear, delivery is prompt. Delivery team is very efficient and polite.

November 13, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Ekaterina,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic delivery experience.

We hope you enjoy your new purchase and look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Brilliant service from Mariusz and…

Brilliant service from Mariusz and Costi - very efficient, helpful and polite. Our new bed and headboard look great!

November 10, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Shell,

Thank you for your kind words, we'll be sure to pass on the wonderful feedback. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and efficient delivery team. Costi and Mariusz were excellent. The sofa looks perfect and seems as good as we saw it in the showroom.

November 9, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Johannes,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic delivery experience. It's wonderful to hear that you love your luxury sofa as much as we do!

We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Excellent delivery service by Razvan &…

Excellent delivery service by Razvan & Catalin today !
Lidia , interior designer

November 8, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Lidia,

Thank you for your kind words about our delivery team, we'll be sure to pass on the wonderful feedback. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars
LUXSALE logo

Reply from LUXSALE

Hi Hajdin,

Thank you for your kind words, we'll be sure to pass on the wonderful feedback to our team. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Love the product

Love the product, delivery was fast and white glove.

I have bought from there before, I bought from them now, and will buy from them again.

November 3, 2021
LUXSALE logo

Reply from LUXSALE

Good morning,

Thank you for the five star review, we really appreciate the feedback.

We look forward to seeing you again very soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Show stopping

Showroom is exquisite furniture is stunning and staff extremely helpful and professional.
Delivery guys were all very helpful and patient when delivering furniture.
Would highly recommend The Sofa and Chair Company

November 2, 2021
LUXSALE logo

Reply from LUXSALE

Hi Zena,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic sales and delivery experience, and you love our luxury products as much as we do!

We're looking forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Lovely , helpful people, Razvan & Catalin. Highly recommended

October 30, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Paul,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic delivery experience. We're looking forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Excellent service

I bought two items from LUXSALE. From product to customer service to delivery ... The entire process has been 10/10!! Absolutely beautiful furniture and my bedroom looks incredible. The furniture came on time. Both items are immaculate. Such a wow factor 😍 Additionally Luxsale honoured a free delivery for one of my items left a really good feeling in me as a customer. Thank you Costi Mariusz Razvan Catalin for a white glove service. I would recommend your store to everyone.

October 29, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Kate,

Thank you so much for your kind words about our team, we'll be sure to pass on the wonderful feedback. We hope you enjoy your new purchase and we look forward to seeing you again soon!

Best regards,
Client Services Team

Rated 5 out of 5 stars

great service from purchase to delivery…

great service from purchase to delivery thank you and see u soon

October 25, 2021
LUXSALE logo

Reply from LUXSALE

Hi Chris,

Thank you for your kind words, we'll be sure to pass on the wonderful feedback to our team. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

The furniture is amazing and the …

The furniture is amazing and the delivery guys provided a 5 star service.
Thank you Catalin, Marius, Costi and Razvan

October 22, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Horatiu,

Thank you for the 5 Star review. We're so pleased to hear what a fantastic job our delivery team did, we'll be sure to pass on the wonderful feedback. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Excellent service

Excellent service
Thanks to lovely team
Catalin-Razvan-Masih-Laszlo

October 21, 2021
Unprompted review
LUXSALE logo

Reply from LUXSALE

Hi Farah,

Thank you for your kind words about our delivery team, we'll be sure to pass on the wonderful feedback. We look forward to seeing you again soon.

Best regards,
Client Services Team

Rated 5 out of 5 stars

Amazing showroom and great customer…

Amazing showroom and great customer service.

October 21, 2021
LUXSALE logo

Reply from LUXSALE

Hi Roberta,

Thank you so much for taking the time to leave a review. We're delighted to hear that you had a fantastic sales experience, and you love our luxury showroom as much as we do!

We're looking forward to seeing you again soon.

Best regards,
Client Services Team

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