Fantastic service from the first phone call to drop off. We needed urgent transport to the airport, booking was so easy , staff were very patient and supportive. Picked up outside our door, driver kep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver of company was easily visable on exiting to arrival terminal at Auckland airport . There was only a short delay while we waited for another passenger . Driver also helped with my luggage a... See more
Turned up on time our driver was polite accommodating with helping with my suitcase. Informed me up front in what was to happen in the course of my trip vehicle was well presented spacious. We swapped... See more
Great service. Prompt pick up and drop off. Friendly driver, steady drive to the airport, no dramas, no worries, no problems. Also liked being able to book online, with the office confirming personal... See more
Company details
Written by the company
Luxury Airport Shuttles is a premier transportation service that offers luxurious and reliable airport transfers for travelers. With a focus on providing a seamless and comfortable experience, Luxury Airport Shuttles stands out as the preferred choice for those seeking an exceptional transportation service. Operating in the Bay of Plenty and Waikato regions, through to Auckland Airport, our regular shuttle services provide flexibility, reliability, and comfort in travel.
Contact info
21 Jean Batten Drive, 3116, Tauranga, New Zealand
- +64 7 547 4444
- reservations@luxuryairportshuttles.co.nz
- luxuryairportshuttles.co.nz
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficiency and excellent drivers
Efficiency and excellent drivers. Absolutely amazing. Definitely use again
November 23, 2025
Took the time out of there morning to…
Took the time out of there morning to pick me up at 0330 in the morning, really appreciate it
November 27, 2025
It was a great experience plus a very…
It was a great experience plus a very accommodating driver .Thank you for the ride.Till next time!looking for forward for it.
November 10, 2025
Awesome Customer Service
Easy to book. Gave awesome advice on the timing of the pick up in relation to the flight. And great service on arrival. Perfect drop off time.
November 27, 2025
the friendliness of the driver and the…
the friendliness of the driver and the fact he was happy to wait for me, even though my flight was running late and I was held up in customs. Would definitely use them again for the convenience of being dropped off to my mums door, stress free.
Deb
November 27, 2025
Arrived home in comfort!
November 10, 2025
Shuttle International Airport to Rotorua
Mike was our friendly helpful driver, so nice to sit back relax and catch up on sleep.
My flight arrived 5pm, so was a little anxious when I couldn't see a shuttle driver as per instructions. Phoned the contact number no joy was after 5pm. I would have liked a heads up that the driver does not arrive at meet point till 6ish.
November 10, 2025
On time very helpful kept me up to date…
On time very helpful kept me up to date with picking up with clear directions for meeting.Thsnk you very much.
November 10, 2025
Great way to travel stress free to…
Great way to travel stress free to Auckland Airport from Tauranga
Comfortable and affordable
November 10, 2025
The Luxury Shuttle
The company were very helpful on the phone when booking my travel arramgements.
The driver arrived on time and was a very pleasant gentleman who helped me with my cases. We had a great trip up to Auckland and I arrived in plenty of time for my international flight. Excellent all round.
November 10, 2025
Really friendly
Really friendly, helpful & polite driver on my trip from Auckland to Tauranga
November 10, 2025
Drivers were very professional
Drivers were very professional and pleasant on both collection from and return to airport.
Only problem was a communication issue with office.
As collection was at 0230 the driver needed a gate code for access to where i was to be picked up. I phoned during office hours the day before collection, got answer phone. Left voice messages with code and my phone number, as didn’t get a return call assumed all was ok. Driver hasn’t been given the code, i was called by a curt sounding person asking for the code.
If I use service again I’ll ensure to give clear note about the access code.
November 4, 2025
The man who was driving us to Auckland…
The man who was driving us to Auckland on November 5th...
He drove like a maniac, I'm amazed we got there alive.
November 10, 2025
Really miss yr door to door drop off…
Really miss yr door to door drop off and pick up service, but apart from that, the driver delivered a seamless service.
November 10, 2025
Pleasant and helpful.
Drivers were amiable and looked after you by loading luggage etc.
October 31, 2025
Easy to book online
Easy to book online. Pick up and drop off on-time and based on number of riders and their individual schedules. Drivers personable and professional!
November 10, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.