The Luxury Peru Travel Company Reviews 

135
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless organization, noting that complex itineraries are exceptionally well-planned, smooth, and entirely stress-free from beginning to end. Travelers also praise the outstanding guides and private drivers who are consistently punctual, deeply knowledgeable, and wonderfully courteous throughout every journey. However, some reviewers were not happy with specific logistical details, mentioning disorganized excursion coordination, surprisingly long travel stretches, or minor planning oversights on particular days. A few other people also felt that certain tour segments, communication channels, or group sizes could be improved during their extended travels abroad.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that everything is organized down to the smallest... See more

Staff

Customers consistently note positive experiences with staff, frequently praising guides and drivers for being... See more

Holidays

Customers had positive experiences with holidays, sharing widespread satisfaction with well-organized... See more

User experience

Consumers find user experience to be a delightful satisfaction, noting that everything is seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BEST TRIP EVER. All was conduced seamlessly and top shelf, from the arrival to the airport in Quito Ecuador, City tour and adventures , Galápagos explorations, to Peru’s Lima tour, Cusco tours, Aquas... See more

Company replied

Rated 5 out of 5 stars

David planned our itinerary perfectly according to our budget and what we wanted to do and see. He also made recommendations that we wouldn’t have considered and we were very pleased he did as we woul... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! David was so great at communication during planning of the trip and with all of my questions leading into the trip. He remained available by text during our trip, although we never... See more

Company replied

Rated 5 out of 5 stars

Everything ran super smoothly, this was a complex trip with many stops, journeys and tours involved and there were no mistakes and everyone involved with the Luxury Peru TC were on time. Only tiny ne... See more

Company replied


Company details

  1. Tour Operator
  2. also in
  3. Cultural Tours Provider
  4. Holiday Accommodation Service
  5. Tour Agency
  6. Travel Agency

About The Luxury Peru Travel Company

Written by the company

The Luxury Peru Travel Company: Handcrafted Luxury Machu Picchu Vacations

Introduction:

Established in 1995 and based in Cusco, Peru, The Luxury Peru Travel Company is a leader in luxury travel, offering bespoke experiences that redefine exploration in Peru.

Core Differentiators:

Benefiting from its Cusco base since 1995, the company stands out with unparalleled insights and exclusive access to local gems, setting it apart in the industry.

Key Offerings:

Specializing in tailor-made itineraries, The Luxury Peru Travel Company offers personalized experiences, from exploring Machu Picchu to gastronomic adventures. Exclusive accommodations range from boutique city hotels to remote Andean lodges. Knowledgeable bilingual guides provide in-depth insights into Peru's history, culture, and natural wonders.

Sustainability Focus:

The Luxury Peru Travel Company is committed to responsible tourism, minimizing environmental impact, supporting local communities, and promoting conservation efforts.

Conclusion:

Focusing solely on luxury travel excellence in Peru, The Luxury Peru Travel Company caters to those seeking unique, meaningful, and luxurious adventures. Whether exploring ancient ruins, savouring culinary delights, or embarking on thrilling adventures, every moment with The Luxury Peru Travel Company is crafted to be a cherished memory. Peru beckons, fulfil your life-long dreams with a Luxury visit to Machu Picchu with The Luxury Peru Travel Company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(135)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

A Delightful Week with Luxury Peru Travel

Our tour was very well organized. Other than a small hiccup with a new driver on our initial airport pick up, everything went precisely on schedule. The caliber of the guides provided was outstanding. Very knowledgeable, excellent English, well organized and nice. I especially want to note the tour organizer, Diana as being excellent and very adaptive to client needs.

Thanks so much

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Lawrence Hi, thank you for the positive feedback. We have paased on yoru thanks and best wishes to Diana. Thanks again our Travel Consultants love to hear how your vacation was, it makes their day and keeps them really happy and positive!

Rated 5 out of 5 stars

This experience was great

This experience was great. Our guide in Cusco and surrounding areas was incredible. So nice and knowledgeable. He really brought us into the history

Machu Picchu was so special and our guide was so good to show us the best ways around and share the history

I travel constantly and I have to say that o usually don’t book tours. But I did for this trip and it was my best decision. Everything was on time and exactly or better than advertised. I only wish we had done the overnight in auqua calliente but just a minor deviation

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Mary Hi, thanks for the excellent feedback we love to hear from our guests! Yes the majority of our guests do overnight at Aguas Calientes in order to enjoy two days at Machu Picchu. Personally I agree Machu Picchu does warrant that second day. It is a large site that rewards the extra time so worth considering if you are reading this and planning a Peru Vacation. Thanks again Mary and we hope to see you again soon!

Rated 5 out of 5 stars

Great trip

Great trip, well organized and excellent in every way. The explanations of what to expect was well done. Only wish we had had 2 more days in Cusco before we went up to Machu Picchu. It would have been easier on our breathing.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Sally Hi, great point, Cusco is at 10,500 feet so if you suffer from altitude sickness and extra 24 or 48 hours in Cusco to acclimatize can help a lot. Altitude Sickness medication is availble widely "over the counter" at all local pharmacies and Coca Tea is reputed to help with any mild symtoms. If you are reading this and planning a Peru Vacation this may well be worth bearing in mind in your plans. If you are concerned please do seek proper qualified medical advise before travelling.

Machu Picchu is also a hilly site that can involve some moderate or hardish walking over uneven pathways and some stone stairways. Assistance including specialists guides, wheelchairs and air tanks are available if required. Whilst Machu Picchu is "wheelchair accessible" it is not really, this will involve you being carried with your wheelchair at times over some rough ground so can be somewhat undignified, still probably worth the effort : )

Thanks again for your feedback Sally and we hope your slight problems didn't detract too much from your enjoyment of Machu Picchu your vacation!

Rated 5 out of 5 stars

Maybe it was my most luxurious travel

Maybe it was my most luxurious travel. Paying everything in advance without meeting anybody from the company was strange and risky but everything was fine at the end and even better. I wish to use a travel company like this everywhere in the world.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Judit thanks, it is indeed slightly concerning sending money to a Company that you only know via the Internet. That is indeed the purpose of review sites like trustpilot which we hope can help alleviate these concerns (and we can put you in touch with previous clients if you wish). Paying with Credit Card will lessen some of the risk and Travel Insurance would provide 100% protection in most cases.

Thanks for the great feedback , we are dleighted you had a lovely luxurious vacation and we hope to hear from you again soon : )

Rated 5 out of 5 stars

Trip planner and the trip was…

Trip planner and the trip was fantastic. The team provides immediate assistance and feedback to assist me.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Thanks for the great feedback!

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, professional and great communication. We had the trip of a lifetime and it was flawless.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Thanks Barbara, we hope to see you again soon!

Rated 3 out of 5 stars

High price vs local Peruvian service results to 3,5 star rating

We booked 5 nights custom trip including Cusco, Lima, Sacred Valley, Maccu Picchu, Cusco. I selected the rout and hotels before contacted the rep. I had 3 choices of agencies to book with. We went with Dave ( LTP), because he offered his personal WhatApp number and was available for questions on the app. That was the plus. All hotels were fantastic, as we booked Belmond hotels and trains for best possible experience. What Luxury Peru provided is transfers , English speaking guides , transport with drivers, and tickets to trains and attractions. This is the most important part and Cost nearly half the price for entire trip. We had very good experience with transfers in Lima, good English, punctual person met us and escorted us to and from hotel for our flights. Arriving in Cusco we were met by lady, who did speak good English, did not care to interpret our requests to the driver ( we went directly to Sacred Valley for 1,5h). She kept forgetting things to tell us, or to give us our tickets, ( we had to ask), she also failed to mention how we were supposed to get back from MP to train station. That resulted in extra expenses for us and a bit of hassle. But the van was great and air conditioned. Best tour guide we had for the trip was in MP Edyson. We were lucky to have him for two days there and took nice trucking up the mountain. However, the guides in Sacred Valley and Cusco were so so. Although they spoke English ( some better than others). During our visit Peru unions held strikes and our travel arrangements were changed. Trains stopped their operations. Good thing Luxury Travel Peru arrange alternative transportation for us. We are thankful for that. However, LTP were notified by train officials about changes the day before. We were NOT notified at ALL. Because we had problem with getting to railway station from our hotel, we contacted David on WhatApp. He told us what need to be done, but still did not tell us about the train situation. And no words about serious situation on roads ( for foreigners) as a result of strikes around Peru. We were met at the train station where we had to change train for the car. Forget that it was a small car, but both people who came to get us did not speak English. Nothing! It was dark, unsafe and we did not know where we were going, as we went by country roads in mountains vs main highway. Matter was worse, because we did not get sufficient explanation of what is happening and had to jump in the car with two people we could not talk to... we paid a LOT of money fir two of us. I was angry at the time with hole situation and was grateful that after 2 hours we got to our hotel in Cusco safe and sound. There fore, I would give 3,5 stars rating to the LPT company, for employing people who do not speak English. Or forget to tell us things. Again, price - service = 3,5 stars. Next time I would use Belmond directly for entire experience . Will recommend Belmond highly !

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Jana Hi, we are sorry you got caught up in the wildcat Strikes in Peru at the time of your vacation. We did indeed have to make several changes at very short notice and we aplogize we didn't clearly communicate all changes at every step of the way. We use English speaking guides at all times for English speaking clients however beacuse of the Strikes we had to deal with drivers and guides simply not reporting for work and un-notified changes in Train Times etc. caused by the strike.

Strikes in Peru (and many South American countries) are not common, but possible, and of course not forewarned to us. In these circumstances we do everthing we can to ensure quality of our service does not suffer as much as possible and do not attempt to pass on the costs of any necessary changes to clients.

Thanks again Jana for your feedback and we hope the Strikes did not impact too badly on your enjoyment of your Peru Vacation.

Rated 5 out of 5 stars

We had a wonderful trip

We had a wonderful trip, everything was as presented, and our short seven day itinerary was perfect. I have recommended the tour company to many friends.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Hi Dena, thank you for a lovely review!

Rated 5 out of 5 stars

Peru Family Vacation April 2019

Our family enjoyed a 10 day vacation in Peru. I attempted to make the arrangements on my own. It was a time consuming and difficult task. I contacted Luxury Peru Travel and shared our dream itinerary. In a few days I received an email with details about their recommendations for hotels, transfers, and private tours. The guides were excellent and their local knowledge enhanced our experience. We brought home wonderful memories from Peru. BIG thanks to Luxury Peru Travel.

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

...and a big thank you to you Alisa for some excellent feedback : )

Rated 5 out of 5 stars

Luxury Travel in Peru!

Our trip would not have been what it was if not for Luxury Peru Travel! They surpassed our expectations in every way. We added and changed things up to the last minute and our travel rep made it all happen every step of the way. The guides were INCREDIBLE! And we still keep in touch to this day with our guide to Machu Picchu!

September 4, 2019
Unprompted review
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Reply from The Luxury Peru Travel Company

Thank you for your feedback, we are really happy you had a great time!

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