Luxuslove Jewellery Reviews 

109
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

This online jewelry store is fantastic! The pendant I ordered exceeded my expectations in terms of quality and design. It arrived promptly and was beautifully packaged. The customer service team was v... See more

Rated 3 out of 5 stars

Upon purchasing a product it said 5-8 days delivery, I was hoping for it to be here for Christmas. It’s now due to be delivered 20 days after ordering. I understand it’s a busy period but I would have... See more

Rated 5 out of 5 stars

The bracelet I ordered is absolutely stunning! It looks even better in person. The craftmanship is superb, and it feel very durable. The shipping was fast, and the customer service team was very helpf... See more

Rated 2 out of 5 stars

Brought a daughter necklace and gift box which I can not complain about, I did however upgrade the postage which was a waste of time as it arrived a week after the latest date!! Emailed and received z... See more


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3.1

Average

TrustScore 3 out of 5

109 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(109)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

My necklace did not arrive

My necklace did not arrive. When I questioned the company they advised it had been delivered and at first refused to re-issue. After some back and forward they advised me they would re issue another one. I waited over a month and it didn't arrive. I have since received the same response (It has been delivered). To date they have taken my $70 and I have nothing to show for it with no offer of a refund!

I would not recommend this company at all!

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

Cheap nasty rubbish that is not as…

Cheap nasty rubbish that is not as described. Refused to refund so a PayPal case was raised. They refunded me after they had seen the case I submitted. Avoid buying from them at all costs. In my opinion it is cheap tat....

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Product was good quality

Product was good quality, late delivery and very annoyed that after a week after receiving my payment, reduced the product by £20.00- have sent messages and have had no response whatsoever

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order from link on Instagram and…

Placed order from link on Instagram and the price was €39 euro but on checking my statement I've been charged €47 euro. No reply from the company and not able to cancel the order and the order has not even been dispatched. Looks like my only option is to complain through my bank. Its only a small overcharge but this is a matter of principle and if they do this with all their orders it's a lot of money to them

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Daughter necklace

I ordered a necklace for my daughter as an xmas present however evri misplaced this so i had to get my daughter another present instead,i informed Luxus of the situation and asked them for a refund,however Jason Roy from customer services decided i shouldnt have a refund like i am entitled to and asked for,however
he has sent me the same item instead which as of today i am still waiting for,he completely ignores your emails for days then when he does reply its like he hasnt even read my email, apparently i need to send the product back to get a refund now which is going to cost me time and money,i wonder how long that will take or if i will ever actually get my refund,but i doubt it,stay away useless company

December 22, 2023
Unprompted review

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