I ordered several times from Luxware in the last year. Always good quality products, delivered within days - max 1 week. When I wasn't happy with a product, eg due to a damage, then customer service r... See more
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Update: Received my items after months... I still think that the customer service can do way, way better job by communicating in due time with their customers: delays are expected and perhaps accepte... See more
Company replied
Luxware is one of my favourite stores to purchase at because of their excellent customer service. If it were possible, I would have given them a perfect score of 100 out of 100 for their packing a... See more
Hi there This is my first order should be delivered within 3-5 working days but now more than two weeks even they didn’t send to me confirmation email or tracking number, just my money has left... See more
Company details
Written by the company
At Luxware, we provide the finest homeware in the market. With excellent craftsmanship and first-class talent, we are able to provide you with the important things that make your house a home. We have the plates to serve your family dinners . We have the bedding to make those cosy nights even more cosy. And we have every other little thing to make sure your home stays a home. With current partnership with Karaca, the leading homeware brand in Turkey established in 1973, we bring stellar quality products to the UK. And we wouldn’t be able to do this without our values which we take more seriously than anything else. Treating all of our customers with respect is at the very core of our business. We are wholly devoted to make your experience with us as excellent as ours with you and make an environment where everyone is welcome because at Luxware, we are a family.
Contact info
Luxware LTD, HA7 1EE, London, United Kingdom
- +447384782020
- info@luxware.co.uk
- luxware.co.uk
People also looked at
International order received with great…
International order received with great care in packing and arrived within a week! *****
Lovely to deal with customer service crew as there were changes to the order and they were very kind and happy to adjust accordingly and keep me informed.
Well done!
June 28, 2022
Good service
Items delivered on time and good packaging. One star dropped for faulty item.
June 24, 2022
Very good quality
My set of plates just arrived and it's gorgeous. Great quality, highly recommend. I wish I could post some pictures
June 17, 2022
Unprompted review
Excellent 👍
June 11, 2022
Fantastic service & Amazing goods!
Fantastic products and incredible service!! My items were unfortunately damaged and my heart sank but Luxware rectified my issue and sent my replacement within a week!! The quality of the items were impeccable!! Highly recommend these guys!!!
June 9, 2022
Unprompted review
Honestly i love the dinner set but the…
Honestly i love the dinner set but the plates are really small And the bowls.
I wanted to return it but when i read the return policy I’ve decided it’s wiser jus to count my loss and keep it as i will have to pay to return it on my own risk or registered mail and that will be costly so am stuck with it.
June 9, 2022
DREADFUL COMPANY AND PRODUCTS IN TERRIBLE CONDITION.
DO NOT BUY!! I placed an order of just under £200.00 for two dinner service sets, I was moving house so I had a quick look in the boxes when delivered which were well packaged, so I made the mistake of the assumption they would be ok. To my disappointment, both sets had damages, several sent with broken sharp edges that would be dangerous to use and others were badly marked and scratched, the company have no problem in sending out goods that are in terrible condition and unusable. I informed the company, after days to reply not 24 hours as their reply suggests, they were delighted to say these are beyond the two week return point and they will not replace nor refund, I find it terribly disappointing a company that refer to themselves and their items as Luxware would provide anything but, as the packaging was soo good this would not have happened in transit. I would not recommend them nor their overpriced products.
June 9, 2022
Unprompted review
Reply from Luxware UK
Thank you for your feedback. Although, we have communicated our response within 24 hours of your email (as per our company standards). We are deeply sorry you feel this way, and we can appreciate that moving property can be a very difficult process. We take extreme care when sending our goods to our consumers, have placed certain protocols for our consumers to notify us in good time of any issues so that we may rectify them promptly. Our returns policy is in line with standard business practice and unfortunately we cannot replace or refund items 40 days after purchase. We need to be notified within 72 hours of the items being received of any damage for exchanges or refunds.
Hey I did not receive my order I am so…
Hey I did not receive my order I am so worried my order number is 4260 please inform me what’s happening to my order thanks
June 1, 2022
Delivery ,packaging were perfect .
May 31, 2022
Excellent and fast delivery
Excellent and fast delivery, amazing coffee cup set .
Thank you
May 31, 2022
Excellent Customer Service
I purchased a Karaca Tea Maker from Luxware Ltd, at fisrt there was some issues and contacted customer service. Luxware Ltd customer service agents really did very good cooperation and resolved my issue very smoothly and nice, really i am very happy with customer service agents understanding and cooperation. I will buy again, and i recommend for everyone.
May 14, 2022
Reply from Luxware UK
Dear Alexandra,
We are very disappointed with the rating given. Our description clearly stated the capacity of the cups @90ml.
We have also conducted our own volume testing which matches the description on the Web.
We therefore, appreciate for you to contact us:
1. to contact us first to resolve any issue you may have.
2. you have 14-days for money back if you are not satisfied with your purchase
We would therefore appreciate you retracting your rating and talking to us to resolve any matters concerning your purchase.
Very good my coffee pot broke I emailed…
Very good my coffee pot broke I emailed them and they sent me a new pot straight away.Very definitely buying soon.😘
And very good quality of stuff
May 13, 2022
Unprompted review
Lovely coffee set and excellent…
Lovely coffee set and excellent customer service.
Thank you.
May 3, 2022
Great company
Great company, with fantastic products. Quick deliveries, I will definitely be using them again and recommend them to my friends and family
April 29, 2022
Unprompted review
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