I was interested in looking for a flat and Rosie helped me a lot with the knowledge of the area. Her advise was really good and helped me think of lots of extra things too
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See what reviewers are saying
Great service from the team. Rosie was very helpful and arranged a viewing for me within hours. Would definitely use again.
Company replied
Worst experience I’ve had with any estate agent ever! Very hard to get hold of, and don’t reply to emails promptly. Been dealing with both sales and letting and they’ve always either been out on appoi... See more
Company replied
Can’t thank Stacey at LV Property enough for all her help! From the moment I spoke to her, she was so friendly, genuine, and easy to get along with. Nothing ever felt like too much trouble — she kept... See more
Company replied
Company details
Written by the company
Welcome to the home of the ''Award Winning Estate Agent'' having won the ''Best Lettings & Sales Agent 2022'' for the Birmingham region at the prestigious SME awards, we feel this is a great achievement only made possible by the support of our of our many happy clients. Known as the Boutique Estate Agency with a passion for people and property. We are consistently selling properties for 100% of the asking price, which means our clients make more money when they sell with us. So if you are looking for an estate agent that eats, sleeps and breathes your transaction you have come to the right place, it’s why 82% our business comes from client referrals and word of mouth. We are the go to Estate Agent In Birmingham when it comes to buying, selling, investing and letting property. We have three offices covering Birmingham 1. Birmingham City Centre 2. Edgbaston 3. Jewellery Quarter so why not pop in for a coffee to see how we can help.
Contact info
157c Warstone Lane, B186NZ, Birmingham City Centre, United Kingdom
- 01212857575
- info@lvproperty.co.uk
- lvproperty.co.uk
4.1
Great
221 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I’ve worked with the team for over a…
I’ve worked with the team for over a year now and they are always very professional Gemma in particular has always helpful and responsive. Gemma resolves any queries quickly which in turn enables a seamless, efficient process for us and our customers. I would recommend LV to friends, family and colleagues.
September 27, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for your review.
One of the worst letting agents I have…
One of the worst letting agents I have ever dealt with. I am seasoned landlord and know what a good agent is....LV Property certainly are not that. Just there to plonk anyone in and take your money. Their communication is severely lacking, they do not respond to calls or emails. They have not given a set of keys back even though the tenants left 4 months ago. They have not responded to damages caused by the tenants either, no matter how many times I have chased. Steer clear of these guys, they are only in it for themselves! They give a good sales pitch but do not follow through on their promises.
August 3, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for taking the time to leave your feedback, and we’re very sorry to hear that your experience with us has not met your expectations. We understand how frustrating it must be to face communication challenges and unresolved issues, particularly with key returns and tenant damages.
At LV Property, we are committed to providing professional, efficient service, and it’s clear we have fallen short in your case. We truly regret that we haven’t been able to resolve these concerns in a timely manner, and we would like to assure you that this is not reflective of the standard we strive to uphold.
Again, we sincerely apologize for any inconvenience caused, and we’re here to assist in any way we can moving forward.
Poor Communication
I am frustrated to see positive reviews of responsiveness from LV Properties. As a landlord, my experience has been the exact opposite, especially since dealing with difficult tenants. While I know LV can't control tenants, it's my understanding that we pay them a monthly fee to help manage the situation. The poor management of previous tenants was so badly handled that they moved out, and we had to pay LV again to find new ones. Unfortunately, this has led to further issues with difficult tenants, including complete silence from LV, no enforcement of breach of contract, and missed rent payments. Additionally, I have encountered unclear charges on bills, charges applied without permission, and the biggest concern is the lack of responsiveness. When I’ve had to plead for LV to do something and instruct them on how to contact the tenants and what to say, it is greatly troubling. This experience has been very disappointing, especially after hoping for a good relationship with LV Properties.
June 1, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for sharing your feedback. We genuinely apologise for your experience and understand your frustration. It’s clear that our service has not met your expectations, and we regret any miscommunication or delays you've encountered. While we strive to manage every situation efficiently, it’s concerning to hear about the issues you've faced with responsiveness and tenant management. We will review the points you've raised to ensure we address these matters moving forward. Please feel free to contact us directly so we can discuss your specific concerns and work towards a resolution.
Really great communication
Really great communication. Gemma and Staci specifically have been great
July 20, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for your review.
Shop around for better agents
This company is really hard to work with! Staff hard to get hold of and don’t return calls or messages. Poor customer service now they were once good! What happened?
July 18, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for sharing your feedback. We're really sorry to hear about your experience and understand your frustration. It's disappointing to hear that our service has fallen short of your expectations, especially considering your past positive experiences. We take customer service seriously and will review the issues you've raised to improve our responsiveness. Please feel free to reach out directly so we can address your concerns and work towards a resolution.
thieves
rushed me to pay a £230 holding fee while they did their checks. completed their checks and didn’t get back to me, I had to run them down to find out what’s going on. asking me for 12 months rent upfront like a bunch of imbeciles & now I’m struggling to get my holding deposit back from them. sending me back and forth inbetween goodlord and themsevles. I’ve raised a dispute with my bank as fraud because I’m homeless don’t have time for this crap
July 17, 2024
Unprompted review
Reply from LV PROPERTY
Firstly, we sincerely apologize for the distress and frustration you’ve experienced. We understand how difficult and stressful this situation must be for you, especially given the urgency and importance of securing accommodation. We take your concerns very seriously, and we regret that our service did not meet the standards you expected and deserve.
Regarding the holding fee, we understand that you felt rushed, and we apologize if our communication or process caused any unnecessary stress. It’s certainly not our intention to create confusion or inconvenience. We also acknowledge the issues you’ve faced in trying to get your holding deposit refunded, and we understand how this situation has compounded your frustration.
First time viewing with this company…
First time viewing with this company and was nice and on time as other companies delayed viewing and cancelled .
But LV properties did everything nicely.
July 9, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for your review. I am pleased we were able to secure an apartment for you. Enjoy your new home.
Birmingham flat viewing
Rhianna was very friendly and informative. She definitely brings a warm presence to the viewing a very pleasant.
July 10, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for sharing your positive experience! We’re thrilled to hear that Rhianna made your viewing a pleasant experience with her friendly and informative approach. We’re lucky to have her on our team, and it’s great to know her presence left a lasting impression. We truly appreciate your feedback!
Rhianna was very thorough with every…
Rhianna was very thorough with every detail of the property. She answered all my doubts and questions in a very clear and transparent manner. She was very professional and well presented.
July 9, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your kind feedback! We're delighted to hear that Rhianna was able to address all your questions with clarity and professionalism. She always strives to provide transparent and detailed information to ensure the best experience for our clients. We truly appreciate you taking the time to share your thoughts and look forward to assisting you in the future!
LV property is the real deal I can bet…
LV property is the real deal I can bet it with you, you will definitely get what you paid for. Thank you for always coming through for my family.
July 10, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your wonderful feedback! We’re thrilled to hear that we’ve been able to meet your expectations and consistently come through for you and your family. At LV Property, we pride ourselves on delivering excellent service, and it’s fantastic to know that we've been able to provide the value you expect. We look forward to continuing to support you in the future!
Rhianna
Rhianna, who showed us around, was super cooperative and nice. She patiently answered all our questions and gave us lots of details about the place.
July 9, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your wonderful review! We’re thrilled to hear that Rhianna made such a positive impact during your viewing. At LV Property, we always strive to ensure our clients feel well-informed and supported throughout their journey, and it’s fantastic to know that Rhianna’s professionalism and attentiveness were exactly what you were looking for. She’s truly an asset to our team, and we’ll be sure to pass on your kind words to her. If you have any more questions or need further assistance, we’re always here to help. Thanks again for choosing LV Property!
Rihanna was such a lovely lady
Rihanna was such a lovely lady. Property was lovely and she was pleasant throughout the viewing.
July 4, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your kind review! We're so glad to hear that you had a positive experience with Rhianna. She truly goes above and beyond to ensure every viewing is pleasant and informative. We’re happy you found the property lovely and that Rhianna made the experience even better with her friendly and professional approach
Pleasure working with Rihanna
Rihanna has been a pleasure to work with.
Moving my case forward slowly, but cautiously, ensuring all the relevant issues have been ticked off, and keeping me updated all the time.
An absolute gem to work with.
Has charisma, charm, and is such a likeable person to deal with.
Would have difficulty leaving LV when Rihanna is around.
Thank you Rihanna for being Rihanna.
😀
July 4, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your wonderful feedback! We're thrilled to hear that Rihanna has made such a positive impact on your experience. Her attention to detail, commitment to ensuring everything is in order, and consistent communication truly make her an asset to the team. We couldn’t agree more – her charisma and charm certainly make working with her a pleasure.
We’re so glad you’ve had a great experience, and we’ll be sure to pass along your kind words to Rihanna
Rhiannon is brilliant
Rhiannon is brilliant. Attentive and super helpful.
July 1, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your fantastic review! We're so glad to hear that Rhiannon has been able to provide you with the attentive and helpful service you deserve. She truly goes above and beyond to make sure everything runs smoothly. We’ll be sure to pass along your kind words to her.
If there's anything else you need, don’t hesitate to reach out. Thanks again for choosing LV Property! 😊
Had a good experience of my viewing…
Had a good experience of my viewing done by Rhianna. Very helpful, good energy and prompt in her communication which helped me feel even more secure and secure eager for the viewing considering a bad experience I had on the same day from a different agency/viewing
July 1, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for your review. You feedback will be passed on.
I wanted to say how amazing LVs team…
I wanted to say how amazing LVs team are,
There is incredible hard work happening and they are super communicative and intuitive.
I needed my property letting and every obstacle was dealt with - from photographs of the apartment, to solutions and questions with furnishing, all the viewings done by Rhianna and Riegan- absolutely brilliant and enthusiastic every step of the way. Thank you ever so much. Thank you to Gemma for also providing ideas to step into the next year with confidence. Rhianna was super helpful in handling query, Riegan thank you for all your hard work with contract and admin, thank you Gemma and Karan for all the property management and advice! Rhianna, Riegan, and Gemma- thanks for keeping me informed at all stages!! You’re all super stars 🌟
June 29, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for your review. We are pleased we managed to assist in getting your property let.
Rhianna is an awesome agent
Rhianna is an awesome agent. we had a viewing and she was so welcoming, lively and so cheerful.
she was punctual, and we got all the necessary information about the property from her.. thanks to her.
June 25, 2024
Unprompted review
Reply from LV PROPERTY
Thank you for sharing such a wonderful review! We’re thrilled to hear that Rhianna made your viewing experience so positive. Her warm and lively approach, along with her punctuality and thoroughness, truly make her a standout agent. We’ll be sure to pass on your thanks to her—she’ll be so happy to hear it!
Efficient Property Management
Property Manager Gemma was very helpful during my move, arranging a same day resolution for various maintenance issues, making a typically stressful move slightly less so.
I’m very grateful to her, and to Imran from SAB property maintenance, for their friendly and helpful conduct during what proved an efficient resolution.
May 28, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your wonderful feedback! We're thrilled to hear that Gemma was able to assist you promptly with resolving maintenance issues and help make your move a smoother experience. It’s great to know that both Gemma and Imran from SAB Property Maintenance were able to provide friendly and efficient service.
We really appreciate you taking the time to share your positive experience, and we’ll be sure to pass on your thanks to both Gemma and Imran.
I have had a good experience with LV…
I have had a good experience with LV Property, it has been quite a quick process and Riegan has been very friendly and helpful with us.
May 28, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for your kind review! We're so happy to hear that your experience with LV Property has been positive and efficient. Riegan will be thrilled to know that you appreciated their friendly and helpful approach throughout the process.
Exceptional Service from Karan - Highly Recommended!
I recently had the pleasure of working with Karan from LV to sell my house, and I cannot speak highly enough of the service I received. From the initial consultation to the final closing, Karan demonstrated professionalism, expertise, and a genuine commitment to ensuring a smooth and successful transaction.
What stood out most about Karan was his exceptional communication skills. He was always just a phone call away and made himself available to answer any questions or concerns I had throughout the selling process. Even when he was busy, Karan made it a priority to promptly return my calls and messages, which I truly appreciated.
Moreover, Karan's professionalism and integrity were unwavering. He was transparent and honest in all his dealings, always acting in my best interests. His dedication to achieving the best possible outcome for me as his client was truly commendable.
Even though the agent fee is remarkably higher than all other estate agents out there, you can see the difference in the listing quality and connections that they have.
In conclusion, I wholeheartedly recommend Karan and LV to anyone looking to buy or sell property. His exceptional service, quick responsiveness, and commitment to excellence set him apart from the rest.
April 26, 2024
Unprompted review
Reply from LV PROPERTY
Thank you so much for taking the time to leave such a thoughtful and detailed review! We're thrilled to hear about your positive experience working with Karan. It's wonderful to know that his professionalism, communication, and dedication helped make the process smoother for you. We take great pride in providing excellent service, and Karan's approach truly embodies that.
We also appreciate your recognition of the value that LV Property brings to the table. Our team is committed to ensuring the best outcomes for our clients, and we're so happy that you felt well taken care of throughout your journey.
Your recommendation means a lot to us.
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