LV PROPERTY Reviews 221

Gemma was personable, with attention to detail.

LV Property are very professional and courteous of their clients. I would highly recommend them to tenants, especially Karan who made such a stressful thing so easy and smooth. I was relocating for work purposes, which already was a stressful time, however was it very refreshing to have such a helpful agent, who really took his time and always got back to me promptly.

Thank you

As a new landlord I really thought this company would be the best!!

However I’m utterly appalled at how I’ve been treated. The first set of tenants completely destroyed my property, no 6 month inspection was done by agency this may have reduced damages and when they advised on a contractor to do works they instructed me to give him a deposit direct.He won’t give me deposit back. He didn’t do any work so I had to employ someone else at an additional cost to me. Agency advised me to take him to a small claims court with no further help from them and he won’t return my deposit I paid. I have insurance for Guranteed rent but wasn’t adviced that when agreeing to tenants leaving early I wouldn’t be covered for rent I am down x2 months for paying mortgage due to this. With-in my first year of already loosing my first months rent I’ve now been charged full months rent to re tenant again with-in first year of been with the company. I was at my property and potential tenant arrived but no agent turned up for viewing so I showed him around myself and he is now the new tenant.

Overall apart from putting my house online and doing credit checks for new tenants I’ve had to do the rest myself. After many phone calls, emails with various team members and getting no where fast I tried to make contact with a company Director to be told they are not available.

LV instructed me to give deposit direct to contractor I’ve the email trail as proof should I have been informed to give to LV I would have done so.

LV advised to let tenants leave tenancy early but did not provide advice I would be not entitled to Guranteed rent scheme.

LV should have also advised that if letting tenants vacate early within my first year I would be hit with another £1,300 set up fee for new tenants I would have not accepted tenants to leave early.

A 6 month inspection was not done which could have saved a huge expense to me in damages.

Stacey at LV Property is an absolute gem! I can't thank her enough for her exceptional service in letting out my property in just 9 days back in August 2023. Stacey's professionalism, efficiency, and dedication surpassed all my expectations. She made the entire process easy and demonstrated market expertise along the way. I'm truly impressed by her commitment to finding the right tenants quickly while ensuring everything was handled with care. Highly recommended!

Ridiculous company that is extremely dishonest and deceitful. I attended an open viewing for a property with this estate agent and paid a holding deposit to take the property off the market (they take this off everyone who registers an interest). Perhaps to generate as much money as possible.

They then called me and informed that my application hadn't been successful and they would return the deposit back to me. THEY DIDN'T. After three weeks I began to chase them for the deposit and eventually left a bad review on Google. Less than 30 minutes later I received a call from them asking me if I was still interested in the property and I said yes. They then asked if I would remove the negative review which I did.

They sent me referencing checks for the property which I completed and passed I received a call from Joshua who asked me to sign the tenancy agreement and that I could collect the keys next week.

Later on I attempted to go through the tenancy contract and find that it has been voided. The worst thing was that I had declined other good properties under the assumption that I was successful for this one. I had to chase them in order to find out why the contract was voided and the reasons didn't really seem to stack up.

If you have had bad experiences with this company as I am sure many people have had please right reviews about them. They are certainly not as professional as they make out to be.

Gemma Was so helpful today. She fixed my heater via video call.

Thank you so much. I really appreciate it.

Victor is a true Professional who really cares about the clients, He’s extremely patient & understanding.

He has a great sense of integrity and is really awesome to work with, I like his attention to detail and follow through - truly spot on!

Whether buying /selling or renting I can recommend him and LV Homes 100%

I have happy tenants, happy neighbours and a happy me.

I have known Victor for nearly 7yrs now he is totally committed to achieving customer care and gosh all out to help & support.

I continue to recommend him to friends in the area. There is no doubt he is the BEST!

Just want to say thank you again to stacey who has made my experience of finding a house 10 times better than I thought it would be she really is good at her job

I recently had the pleasure of selling my property in Birmingham through LV Property, and I must say, their exceptional customer service and performance-based sales approach left me thoroughly impressed.

First and foremost, I was delighted to receive an offer for my property that was above the market price. Having conducted four valuations prior to choosing an agent, LV Property's valuation was not only competitive but also proved to be the most accurate. This immediately set them apart from the competition.

What truly stood out for me was LV Property's innovative sales contract based on performance. This meant that LV would earn an additional amount if they exceeded their initial valuation, which I was more than willing to pay. To my amazement, they not only met but exceeded their commitment, as my property was sold within just 10 weeks, and I received more than what I had initially expected. This level of dedication to achieving results is truly commendable.

One aspect that eased my mind throughout the process was LV Property's commitment fee agreement. This agreement significantly reduced the risk of any potential sale fall-throughs, and I was particularly impressed by this proactive approach to ensuring a smooth transaction. It's evident that they take their commitment to clients seriously.

I must also highlight the exceptional work of their team members, Ajay, Jas, and Andrew. They went above and beyond to secure the best offer price for my property, and they ensured that the entire process was completed within the promised time frames. Their dedication and professionalism were truly remarkable.

LV Property has a unique way of doing things, and having worked with many agents over the years, I can confidently say that this company is light years ahead when it comes to delivering on results. Their commitment to their clients, innovative approach, and exceptional customer service have made my property selling experience with them outstanding. I would highly recommend LV Property to anyone looking to sell their property with confidence and get the results they deserve. Thank you, LV Property, for an exceptional service.

Very helpfull and lovely team Mr Josh veri nice guy and Karan and Stacey very professional and very respectful. For sure the best branch in Birmingham.

Absolutely fantastic support from Joshua and Stacey in sorting my issue with property management! I felt as though they listened to my concerns and helped me the best way they could!

I found Joshua and Stacey to be very helpful when I was enquiring about a property, first class service thanks so much

This is a long one, and relates to my experience in 2022. I did post this on Google Review against their listing, but it only appears on my browser but no one elses.

I’ve not made many mistakes in my life but coming across LV Property is definitely in the top 5. What should have been a straightforward property sale turned out to be a bloody nightmare.

The owner, Jaspal Singh, seemed like a nice chap, although he very quickly bamboozled me into his ‘Performance Fee’ and ‘Target Price’ schtick. This involves guaranteeing a target price for your property, which in our case was £160K.

He then started talking about his ‘Property Buyers Investment Club’ and that our flat would be perfect for these special buyers. This club is apparently made up of specially selected investment buyers, you’ll find out how special further on! He valued the property at £160K which to be fair was around the price we had thought it was worth and more or less the market value.

Next comes the cracker, the ‘Performance fee’. This was where the bamboozling started and you have to bear in mind this was all verbal, nothing in writing. All along I stated as long as this is outside of the sale and I don’t have to pay this fee he could do what he wanted. I got the impression it was some form of kick back from the buyer after the sale and all along Jaspal (verbally) assured there would be no cost to me.

Stupidly I signed their contract without looking closely at it. It’s legally vague and open to ambiguity to say the least. In hindsight I should have sent it to my solicitor first, she would have told me to run a mile.

Once the property was listed, we had started to get some viewings lined up. Estate Agents are legally bound to pass on potential buyer information and the offers they make, LV did but verbally. There were no written details of offers made by potential buyers or their details. Jaspal kept telling me he had had some silly offers and not worth considering, but don’t worry he felt he had a chap in his Property Buyers Club who fitted the bill.

After a week or so he rings to say he’s found a buyer and the offer meets our target price of £160K and it meets his ‘Performance Fee’. He was going to send me a Memorandum of Sale (MoS) so we could get things rolling.

The MoS arrives for sale of the property for £173K! £13K over what we had agreed. So here’s the catch, LV wanted me to agree to the £173K sale but they would then invoice me for £13K for that sneaky ‘Performance fee’, so it brought the sale price back down to £160K. To add further insult to injury they also wanted their 1% estate agent fee! (Although rather generously they had reduced it from 1.5 to 1%)

So just in case this seems a bit confusing, normal agent fees are around 1 or 1.5% of the sale price, in our case it should have been around £1600. If we had carried on with the sale with LV the fees would have been around 8 or 9%. There’s only really two words that come to mind, robbery and daylight.

When we complained and said we had not agreed to this ‘Performance Fee’ in our sale, and we would be taking legal advice they came back and said they would knock £6K off the fee! At which point we walked, as how could you trust an outfit who operates in this fashion.

If after this review you still want to use LV I would get everything, and I mean everything in writing, and get someone to check their contract as it stinks.

Here’s the kicker, I eventually sold the property using an outfit called Strike, similar to Purple Brick’s, in which you list a property yourself. They were brilliant! We eventually sold the flat for £182K..Yes a whole £22K more than LV Property valuation. Which says it all.

Finally, do a search for ‘Bobby Singh Trading Standards Birmingham Mail’ in Google, this is Jaspal’s brother, it should tell you everything you need to know about how they operate.

Joshua was super helpful from the start, his willingness to solve issues in a timely manner and fantastic communication skills has made my experience very easy. He was highly professional and very friendly. I would highly recommend.

I’ve recently spoken to Joshua in property management about an issue I had with my property and found him to be extremely polite, understanding and informed me of the process he would be following. This made sure that the issue was dealt with swiftly and with minimal delay. Thank you very much Joshua.

LV Property are very professional and courteous of their clients. I would highly recommend them to tenants, especially Karan and Stacey who both made such a stressful thing so easy and smooth. I was relocating from London, which already was a stressful time, however was it very refreshing to have such helpful agents, who really took their time and always got back to me promptly. Thank you

A company that makes you feel like more than just an application, The support Stacey has provided through the whole time I’ve been with lv is honestly outstanding, she’s a busy lady yet she alway made time for me, I was panicking and what feels like harassing her haha but she kept her promise and found me EXACTLY what I was looking for! It’s such a stressful time to be having to look for places to live with the market being so busy and prices being so high, but as always stace went above and beyond to make sure I was looked after, my budget was met, the location is perfect, my fears put to sleep and a perfect property I can now call home! Thankyou so much lv!

Stacey was outstanding. Very smiley and happy, knows what her job is and how a potential client should be treated. The veiwing went well and Stacey is an asset to LV

LV property with specific reference to Stacey, incorporate personal needs. I got a lovely apartment in the city center with the company when I was pregnant for easy access. Now the baby is about a year and I needed a new place to raise him. Still with the company I have recently got a lovely home. I didn’t have to search on their website, I only told them what I was looking for and I got more than I was expecting. I can say this from experience LV is a family, they are only a call away. I remember when I was struggling with my door and I got help over FaceTime. I highly recommend LV to everyone looking for a property, they are not only about getting you a home, they make sure you enjoy the stay.

Amazing place to work, fun dynamic atmosphere and great relationships with landlords and tenants. Definitely a great place to work.