LV PROPERTY Reviews 221

I had an outstanding experience with this lettings agency in Birmingham, and I couldn't be happier with their services. Stacey and Joshua, in particular, deserve a special mention for their exceptional dedication and professionalism.

From the very beginning, they made the process seamless and stress-free. Stacey's attention to detail and in-depth knowledge of the local market ensured that my property was let quickly to reliable tenants. She was always responsive and kept me updated throughout the entire process.

Joshua's management of my property has been top-notch. He's been proactive in addressing any issues that have arisen, and his communication has been excellent. I've had complete peace of mind knowing that my property is in capable hands.

Overall, I highly recommend this agency, and I'm grateful to Stacey and Joshua for their outstanding service. They've truly gone above and beyond to make this a five-star experience.

Started off well but towards the end of the tenancy, became untrustworthy and had terrible admin.

They requested additional money outside of the period permitted to as the landlord wanted to add additional costs to the contract after it had been signed.

Did not produce any evidence when requested for these additional charges and actually ignored majority of emails about it - still not received any evidence for these additional costs.

After the tenancy had ended and keys were returned, they didn’t alter their pay drop system so I continued to receive requests for rent for the month I was not living in the property.

Then received an arrears letter, despite Lv acknowledging the end of my tenancy, for the month after I had stopped living there.

Will never use them again.

I recently had the pleasure of working with LV property to sell my home, and I couldn't be happier with the service I received. From the initial consultation to the final sale, Andrew Ball was professional, knowledgeable, and attentive to my needs.

One of the things that impressed me most about LV was their communication skills. They kept me informed every step of the way, and always responded promptly to my questions and concerns. I never felt like I was in the dark about what was happening with my sale.

In addition to their communication skills, LV also demonstrated a deep understanding of the local real estate market. They were able to provide me with valuable insights and advice that helped me price my home competitively and attract potential buyers.

Finally, they went above and beyond to ensure that my sale went smoothly. They were proactive in addressing any issues that arose and worked tirelessly to negotiate the best possible deal for me.

Overall, I would highly recommend LV to anyone looking for a top-notch estate agent. Their professionalism, expertise, and dedication to their clients truly set them apart. Thank you, Andrew Ball & Ajay Singh for making my home sale a success!

From the moment you began working with them, they showed a deep understanding of the local market and were able to provide you with valuable insights on how to price and market your property. They were always available to answer any questions you had and were incredibly responsive throughout the entire process.

Their attention to detail and commitment to making sure everything went smoothly was evident at every step of the way. They went above and beyond to ensure that your sale was successful and that you received the best possible outcome.

Andrew and Ajay were a pleasure to work with, and I would highly recommend them to anyone looking for an estate agent in Birmingham. Their professionalism, knowledge, and dedication to their clients truly set them apart from the rest. Thank you, Andrew and Ajay, for all your hard work and for making the sale of your apartment a stress-free and successful experience!

Most unprofessional estate agent, I would avoid at all costs! Pretending to be off sick but call back on a different number and they are magically back in work 10 mins later when chasing queries! Advertising properties with the wrong leasehold details and refusing to give the commitment fee back when unable to buy with a mortgage! Avoid at all costs as can’t get a sale through after over 9 months through no fault of my own!

I ended up going from ombudsman to claim my money back!

I would avoid at all costs as purchasing is stressful as it is and you don’t need the added stress of their incompetence and unprofessional behaviour when you’re trying to juggle everything else

Andrew and Ajay were both pushy at first and then couldn’t get hold of them when I wasn’t happy with my experience

Waste of time and energy

Reply from them is very generic and I can back all the information up with recording of phone calls and information sent to ombudsman and my solicitor

1. Misinformation/Fraud
2. Poor communication
3. Poor etiquette of staff
4. Unreliable
5. Untrustworthy

After I gave the holding deposit of Pound 200 for a rental property I was asked to pay extra Pound 800 non refundable. When I asked for written information it was ignored and when I persisted some information was sent that didn't have the information I requested.

This happened after I raised the conern by giving bad reviews on trustpilot (I thought they were apologetic and willing to share crucial details so took my initial review down on request of the managemengt) with the management who assured me that I will be fairly treated. Company of crooks that play with immigrants like me.
Such a big disappointment it was. I wasted my time and energy

Amazing business with a great team, they are available to answer your questions, assist you and help you all the way.

LV have been managing the letting of my flat for 2 years now, and I can't fault them. They're quick to find good tenants, and handle any repairs professionally.
Compared to the agents I was using previously they're an absolute dream!

Really smooth and proactive experience with the LV team in both purchasing the property and subsequently letting the property on the market.

A very helpful team who were able to move efficiently on all requests. High recommended on all sides.

Big thanks to Stacey and her team for helping us out at short notice with the rental of our city centre apartment, really personable service and great communication in keeping us updated at all times. Highly recommended to all landlords.

Can I give a lower rating???

Sooo where do I start with this company?

I let LV property manage 4 of my properties at the start of COVID and unfortunately due to the times we were in they knew they could rent my properties for next to nothing as long as they got their money in ‘management fees’ but that’s not the issue (although they will turn around and say that it was because of what the market was like then) PS they also do not take deposits so if anything happens to your property while their tenants are occupying it you’re paying for it.

They charge management fees but do not bother actually managing which is why we have been to PRS (property redress scheme) and have won both cases. The first complaint they had to pay out £1583 due to their negligence and lack of management, the second case that we took to PRS we won £449 and again this is partly due to their negligence and other damages that their subletting tenants left (which they refused to acknowledge that they were subletting even though we found post and packages in random peoples names)

Every time something needed doing and actioning in regards to the properties, there was never any urgency, even though they were managing 4 of my properties and getting a hefty cut out of them they did not care, I had to email and chase constantly managing them….(they also serve incorrect eviction notices and then when I approached them about this, Arvind stated that they’re not lawyers but they get advice from their in house legal team)

Couple of years ago I gave LV property approximately 3-4 months notice to end the contracts we had with them as they were really taking the mick at that point, of course in true LV style they ignored these and ‘forgot’ and kept the tenants contracts rolling which meant we were kept in a contract with LV property (one contract is between the tenants and LV and one was between LV and the landlord)

I have got to say the only person we dealt with on a day to day basis (and yes it was literally day to day) was Mr Arvind Rattu, not sure how he’s still working at LV but he is, if you ever get the pleasure of speaking to this lovely gentleman please run for the hills as you’ll get as much help from him as you will speaking to a brick wall.

I could go on and bore everyone to death on here but I will leave it there, if anyone has a case against them and if you believe they have acted in an unprofessional manner or have not kept up to their contract please please please refer to PRS as they have been amazing at sorting the issues out we had and I could not recommend them enough, please read your contracts carefully because Arvind liked to quote sections/subsections within the contracts to show that they’re in the right (even though we have won both cases against them….weird)

The only person in that company that had any common sense was Stacey…. Wish we had her to deal with at the start maybe things would have been better.

Finally I have all of my properties back and have got rid of LV, they also do not believe that customers have a right to complain or write reviews and to them it’s called ‘sabotage’…it’s not sabotage if it’s the truth, had enough of being quiet and bullied into not giving a review.

PS if you so want a decent estate agent to deal with any of your properties probably worth giving someone like Dixons a call which is who we are with now :)

Edit: AND to prove a point even after writing this review LV Property have tried to take this review down and report it :) that just shows that they can’t handle a bit of truth, they reported it as a false review EVEN though I have all the evidence in the world to prove that this is a legit review. Trust pilot have verified this review after I sent the required evidence.

They also write their own reviews on trust pilot which is laughable and embarrassing.

Enjoy your review LV :)

I am a doctor working in NHS, I wanted to find and property move in quickly. Stacey was very prompt in responding and showed me the property appropriate for me. Not only that she is very good in communication and explaining the details of the property. Stacey immediately booked the property the moment I liked it.
Arvind was very prompt and good in responding to mails. They managed to do all the checks and contracts in time.
Both Arvind and Stacey are very good at their work. Their commitment and communication is 100%.
All the best

Good job Harry and thank you so much ~~~👍👍👍

Really happy with the service provided. Harry sent across multiple great properties in the Birmingham area that I was interested in and provided me ample information to make a choice. Very polite, professional and helpful throughout, would recommend! 5*!

Did not have a good experience with this company. Would not recommend.

Last Saturday our inverstor came from London to view some properties in Birmingham.
We had an amazing experience with Stacey, she was on time,very professional and knowledgeable.

Very grateful to the team at lv who helped sell our property at the asking price. They were the 2nd agent we called out and from the moment we called they have been helpful and professional. Credit to Harry who even came in on a Sunday to carry out a block viewing and Jas who managed to secure the price we needed. We can’t thank you enough and we have recommended you to all our friends and family as promised. 👌🏾

harry was very proffessional and helpful, excellent customer service

She was awesome, very professional and personable. My daughter and I had a great experience and would definitely recommend her as an agent. She knows her job well and it seemed like she read our minds on the type of apartment that we were looking for. The whole process was smooth and stress free! Stacey is definitely an asset to LV Property!

Andy Ball!
Well what a guy! Had the best experience talking with him over the phone, helped me with everything needed and cannot fault the guy! Very very good member of the team!