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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My phone had been run over and smashed…

My phone had been run over and smashed - Lewis and co sorted it all and gave me back my phone with all my info - photos, contacts etc. Great service, thank you lads.

July 5, 2024
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

What a great shop

What a great shop. Superb customer service. Great communication. Keep up the good work.

July 8, 2024
Unprompted review
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Reply from LWRepairs

Thank yo!

Rated 5 out of 5 stars

Ipad repair

I needed a repair to an iPad and was delighted with the service. The repair was swift and I was made aware of likely cost and time scale for repair. Thank you Lewis, another great job done.

July 9, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

No need to go anywhere else …

This company and staff are all highly knowledgable very quick always helpful and so polite. No need to go anywhere else. Great to have this in our village
I give them 5 ⭐️

July 5, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Owen was extremely helpful

Owen was extremely helpful, he sourced a phone suitable for my needs. He was again very helpful and patient when I had some queries re transferring the phones over. It’s great to have an Independent shop where you can get the personal help needed. Excellent service. Thank you Owen at LW Repairs in Hythe

July 1, 2024
Unprompted review
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Reply from LWRepairs

Thank you very much! I'll pass this onto Owen :)

Rated 5 out of 5 stars

Dropped phone. Smashed screen!!…

I broke my phone whilst on holiday abroad. After an email and a photo of the phone ( by friend in our group), the part was ordered. When I took the phone in, it was fixed within an hour of leaving it. Fantastic service. Always prefer to use local. Thank you

June 24, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Samsung Galaxy S20 charging problems

My mobile (Samsung Galaxy S20) was taking ages to charge. Called into LW Repairs- they sorted the problem out very speedily- new battery needed
Will definitely use LW Repairs again for anything similar

June 25, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Known Lewis for a few years now and I…

Known Lewis for a few years now and I know I can trust him so when I had my ipad battery issue LWRepairs was my first choice to go. All been done within an hour though it was Friday and quite a busy day. Friendly attitude, always ready to help and advice. Great service. Thank you.

June 21, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

They are friendly and straightforward…

They are friendly and straightforward forward i returned my purchased phone because I had been gifted one and they refunded me as soon as they received it

June 6, 2024
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Reply from LWRepairs

Thank you for your kind review and communication your end too! :)

Rated 5 out of 5 stars

iPad failure

Great service . Nothing too much trouble . When problem could not be fixed locally set up new iPad for me . Will def use this shop again

June 7, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Great Service

Owen was so helpful, so kind and so patient in sorting out an iPhone/email issue. When what should have worked didn’t, he kept trying different ways until the problem was solved. Really approachable, knowledgeable and professional. Would highly recommend this company for purchases, repairs and all round great customer service.

June 4, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Superb, efficient, friendly, knowledgeable service.

The very friendly personal service, the knowledge and expertise of the one who served us, the excellent repair work carried out, the quality of the items purchased, and the swift and efficient response.

May 14, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Helpful, willing and friendly

Not in the best of places after being scammed, I needed my phone sorting for peace of mind. I had a lot of willing assistance and left feeling a lot more reassured after having the help I needed.

May 18, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review! :) It really helps us.

Rated 5 out of 5 stars

Saved me a small fortune!

I have a very expensive remote controller for a commercial carpet cleaning machine that had stopped working because two of the wires had come off the soldered panel. LW fixed it in no time at all, very reasonable price, saved me a fortune as these things are expensive to replace. Great premises, great service.

May 25, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review! :) It really helps us.

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