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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I wanted to upgrade my phone so went to…

I wanted to upgrade my phone so went to LW Repairs, which is where I bought my current phone from. They didn’t have one in the shop but took the trouble to source what I wanted for me. Added to that, they transferred all my info from my old phone to my new one. I highly recommend Lewis and his team x

September 6, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Used the company a few times for…

Used the company a few times for repairs. Always reliable and well priced. Bought a reconditioned phone of them as well. Phone was like new. Very pleased.

August 29, 2024
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Needed another phone so weo Lewis…

Needed another phone so went to Lewis for advice and bought a pre-used Samsung. I couldn't get the SIM card in so went back to Lewis who kindly sorted it all out for me.
Very very pleased with the service I received from Lewis.
Would highly recommend him.

September 2, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. My screen had gone on my Samsung galaxy s22 ultra. Took it in and the team had it back to me within 24hrs as good as new. Great team very friendly

August 30, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Excellent overall service

I needed a replacement back camera lens for iPhone. Super easy to book online, really reasonable price and excellent overall service. Definitely recommend

August 20, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Laptop died

Laptop died! Fixed for a reasonable price. Great communication. Fixed the track pad as well. Great service

August 22, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Phone Reset

I popped into LW repairs last week to get a new battery fitted in an old phone which being passed onto my daughter, this was compleated within just a few hours, so collected and all good. I then tried to rest the phone to clear but struggled so popped in and saw Owen who was friendly, professional and knowledgeable. As a technophobe, I asked if he could help and within minutes, he had solved the problem and off I went with a smile on my face.I couldn’t recommend Owen and the team enough, they are brillient, what a service.

August 16, 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Went over and above to help.

My phone suddenly died and wouldn't turn back on. I took it in for repair and they were open and honest and said it may not be worth repairing as it's a old phone. However I had data I wanted to recover and they were able to help get it from the phone. Was kept informed of progress and they were really helpful.

August 15, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

A friend told me about the shop

A friend told me about the shop. They were great I am not good with technology. I had a warning on my phone that I had 5 viruses on the phone. I went into panic. Went into the shop and it was sorted in minutes. Would highly recommend these guys to my friends. Thank you.

August 9, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Owen was a delight to deal with

Owen was a delight to deal with. Being old,I cannot comprehend the technology but Owen was patient and talked through the various stages with the proviso that I return if I needed help again.
This is a brilliant service

August 6, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

We were served by Owen who was…

We were served by Owen who was extremely helpful and the service very quick and efficient. We can highly recommend this business and would definitely use it again

August 2, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Fabulous local shop

Fabulous local shop that helped me upgrade my phone quickly and efficiently. Great service!

July 25, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you so much!

Rated 5 out of 5 stars

Best customer service I've encountered for a long time..

Asked LW Repairs if they could help with some data transfer onto a micro disk for a work tablet that also needed formatting.
Served by Waz who could not have been more helpful, on returning to collect, he took the time to show me how to transfer data in future. Not my first visit and will not be my last, well done guys, excellent service.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I popped into LW repairs a while ago for a technical query and Owen was friendly, professional and knowledgeable. As a technophobe, he was very patient with me! As a result I returned to the shop and bought a new phone, onto which Owen transferred all of my info and advised on best ways for me to update. Couldn’t recommend enough! Also great to support small businesses!

July 29, 2024
Unprompted review

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