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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service and solved my worrying problem . Helpful and kind service, thank you to Owen who helped me with my email problems.

October 25, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

EXCELLENT SERVICE FROM LWRepairs

Having heard good reports regarding the service offered by LWRepairs I decided to call in to discuss the possibility of purchasing a refurbished iPhone. I was helped straightaway and shown the phones on display that were within my price range. I felt confident that if I needed assistance following a purchase that any member of the staff would be able to help me. It was explained that they could transfer all the data from my old iPhone if I was unable to do it myself and I was given a price for this service I was under no pressure whatsoever to make a purchase during these discussions. I returned later and completed the purchase with another helpful member of staff. This service from LWRepairs is very much appreciated, especially, by the elderly residents of Hythe.

October 21, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

An oasis of great service!

Have been itching to try this business and today I had that opportunity.
Good stock, sensible pricing and mist important of all, superb service.

October 24, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Phone was taken in for a new screen it…

Phone was taken in for a new screen it was back first thing the next day. There was a slight problem with replacement screen but I was asked to drop it straight back and under the 12 month warranty it was fixed within 2 hours.
Fantastic service and great friendly team

October 8, 2024
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Quality and Knowledgeable Staff

Thank you to Lewis and his team for excellent service . I walked in with no appointment after seriously damaging my phone which was beyond repair. They were able to advise on a replacement from their stock of refurbished phones and carry out a data transfer from my old phone to the new one all in a matter of hours.
I have used LW Repairs on several occasions and can highly recommend.

October 14, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Thank you LW repairs

Thank you LW repairs, i brought a non Touch ID iPad and becuase they didn’t have it in stock they upgraded it to a Touch ID with no extra cost to me. Great service.

Thank you

October 4, 2024
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Not a phone problem but sorted

Not a phone problem but asked in the shop if they dealt with “dead” kindles, answer yes, tested battery free of charge, contacted me and new battery fitted.
Excellent service, friendly, & helpful with good communication, thankyou

October 14, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

If you need your phone fixed,look no further than lw repairs

The service I received was excellent,from asking them if they can fix my phone .they looked at it,they told me straight away what the fault was,they said they can fix it.then told me the price and how long it would take.i was totally shocked how quickly they could fixed it.excellent service
it.

October 12, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Well I walked into the shop for the…

Well I walked into the shop for the first time and found a very helpful young man. I thought my phone was a gonner but they turned the repair round in very short time. Very pleased with there service thank you.

October 9, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Amazing knowledge…

Amazing knowledge and thorough explanation of phone I was buying from LW Repairs. Can’t thank you enough Waz for your patience this morning I’m very pleased with my new iPhone 😊.

October 12, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Local shop with well qualified staff brilliant service

Great service and advice from a local shop. Phone had a diagnostic check in less than 2 hours then discussion of possible remedies which given the age of the phone were probably not cost effective
Fortunately they had a range of newer models and talked us through a replacement
Excellent service locally

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

What a great shop

Been to this repair shop a couple of times ..staff are really friendly….
Today I had to take my autistic daughter’s iPad in as for whatever reason it would not charge …my daughter was extremely agitated as she has this iPad with her all the time
Left it with the guys …and my girlie phoned them after they left a text to say it was ready for collection they found that there was no fault it just needed a charge (who says there is no fault and means it ..they could have easily charged me for a fee )
So we hopped into the car and I went into the shop …it was ready for me…and I asked how much I owe them…Nothing , zilch no fee whatsoever….
My girlie was waiting in the car and was thrilled to have her precious iPad back…and I am grateful to L&W phone repairs hythe xxx

September 16, 2024
Unprompted review

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