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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service and helpful staff

My old iPhone was getting a little temperamental so we decided to visit LW Repairs to see what they might offer and have for an exchange. It was a flawless process with great help from Owen. We got a good price on my previous model and upgraded to a newer version, complete with a 12 month guarantee too!

January 30, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

iPhone unusable

My iPhone was unusable due to apple password issue, and phone reset. Turned up without an appointment but that was not an issue and Owen proceeded within 5 minutes to fix my issue. Very quick and professional, an excellent service.

January 22, 2025
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

IPad battery

Second time I have used them. First was broken phone screen this time I have had a battery replaced in my iPad. They sorted it out quickly and for a very reasonable price. Will definitely be going back with any repairs I need done.

December 3, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

What an amazing business

What an amazing business. Instant help and problem (however trivial) solved. Very good customer service.

December 4, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Good service

Great service as usual from Lewis and his team, phone was repaired quickly and at a good price.

November 30, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

First time breaking phone screen!

Recently broke my phone screen for the first time ever and made it to the store just before closing time. Owen reassured me that it was easily repairable as I needed my phone for train tickets the following day. My phone screen was repaired and ready for collecting before 12 o’clock the next day! What a brilliant service and also reassurance from Owen.
Thank you 🙏

November 7, 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Lewis at Lw repairs was really helpful…

Lewis at Lw repairs was really helpful with my broken phone, he told me the problem and that a part was needed and that it would be ready the next day, we then receive updates on the progress and a phone call when the phone was ready (which was really early the next day).
Literally can't fault anything, excellent top notch service! Would highly recommend.

October 31, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Great service for broken IPhone

Took my wife's iPhone in with a broken screen. Was quite urgent as it was my wife's work phone with all her whatsapps/email/contacts etc. Within 90 minutes it was all sorted at a very reasonable price. Great service and we'll certainly return if we have further tech troubles.

November 2, 2024
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you!

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