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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, patient, and knowledgeable staff. Many people highlight the efficient customer service, quick repairs, and reasonable prices, often noting that issues are resolved rapidly and professionally. However, some customers also mentioned occasional dissatisfaction with the product, with one person reporting that a camera installed by the company stopped working and the proposed repair was too expensive. Additionally, a few other people felt that the company had "lost its way" and would not use their services again.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

People report ambiguous experiences with product. Many customers praise the availability of pre-owned phones... See more

Price

Clients share positive opinions on price, consistently finding them sensible, fair, and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

L W Repairs is a wonderful little shop with a big service. I purchased a preowned secondhand phone without any sales pressure or hassle. The staff were so helpful and patient. Everything was tra... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Relax , customer satisfaction.

Went into LWRepairs,to purchase two reconditioned phones, excellent customer service from Millie, who helped me to choose, which phones were best for non tech people. Felt at ease through the whole experience. Since the purchase we had a small issue with one of the phones, but it was quickly dealt with , with no issues ,and is being replaced , excellent service.

May 24, 2025
Unprompted review
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Reply from LWRepairs

Thank you Tim! :)

Rated 5 out of 5 stars

Best local phone service &repair

Dropped off my iPhone at 4pm today for a ridiculously broken screen…”would it possible to get it back today”…answer was no problem come back at 5!!

All ready and shiny new…ready for another break again no doubt from yours truly!
Top service from the best local company.
Thanks guys…refuse to go anywhere else!

May 20, 2025
Unprompted review
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Reply from LWRepairs

Thank you Colin! We really appreciate it

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Replacement of iPhone battery only took about an hour. Now working well and I am more than happy with the result. Well done team!

May 16, 2025
Unprompted review
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Reply from LWRepairs

Thank you Zena :)

Rated 5 out of 5 stars

Rear glass iPhone repair

Rear glass and side frame repair on my iPhone 12 mini, easy to contact for quote and to organise beforehand, dropped phone in and stuck to timings, phone as good as new. Would recommend and would use again :)

May 17, 2025
Unprompted review
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Reply from LWRepairs

Thank you Emily

Rated 5 out of 5 stars

A really friendly service

A really friendly service, knowledgeable staff and no problem to small. From handling over my iPod for a battery replacement to picking it up. I received regular updates and collected it on the day specified. The unit not only worked it had also had a clean. Thank you team.

May 16, 2025
Unprompted review
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Reply from LWRepairs

Thhank you :)

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful and knowledgeable.Lovely to use a small local business.No high pressure sales pitch just friendly advice.Will certainly use them again.

May 9, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service watch battery change

Minor issue with a faulty replacement part. But Lewis contacted me strait away and informed me that he could order another part and it would be sorted asap.
Communication was great and I got my watch back within a few days.
Great service.

May 8, 2025
Unprompted review
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Reply from LWRepairs

Thank you Andy - we really appreciate your understanding as a customer too

Rated 5 out of 5 stars

Very good service my iPhone was…

Very good service my iPhone was repaired with compatible screen repair within the hour half.
Which I was delighted with as I didn’t want to be without it .
Assistant was very helpful with advice .
Thanks

May 6, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service

Contacted LW Repairs about repairing a cracked mobile phone screen. Dylan responded quickly and was so helpful, both online and in the store. Got the screen repaired within a few hours of contacting them - great work Lewis! Really good service, thank you so much!

April 28, 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great Service

Great Service! I phoned the night before to arrange drop off, the issue was diagnosed for free, the cost of the repair was good value and I had the phone back working within an hour and a half of dropping the phone off.

April 26, 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Excellent service and honest, trustworthy advice

I needed to establish if an old iphone that had been gathering dust in the back of a drawer was unlocked or not.

The previous day I had taken it to my local phone repair shop who, after putting a few SIM cards in it for a few seconds each time, declared it to be locked.
They offered to unlock it for a charge of £30.

My Sister who lives in Hythe suggested taking it to LW Repairs. Within seconds the very helpful technician was able to tell me definitively that the phone was unlocked and I could use any SIM in it.

I will never use my local mobile telephone shop again and will always use this company...............honesty and competence are always worth supporting and travelling for.

April 24, 2025
Unprompted review
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Reply from LWRepairs

Wow Thank you! :)

Rated 5 out of 5 stars

Lovely, knowledgeable staff

I am always met by happy, friendly staff whenever I pop in and I have the fullest confidence in their knowledge and abilities to sort out my iphone/ipad issues. They are also very patient in explaining things to me. I will only use LWRepairs and have recommended them to others too.

April 1, 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service, so pleased I avoided having to send to manufacturers

This isn't the first time I've used LW repairs, and their service remains exemplary.
Fixed the issue within a few days, great comms, saved me the hassle of sending my phone off to manufacturers for days, plus avoided a full phone reset too.
Very pleased yet again!
Thanks to Lewis for his onside repair - all sorted with the hour.
Will definitely be using then again (i'm always damaging my phone!).

April 9, 2025
Unprompted review
LWRepairs logo

Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Had a problem with my phone

Had a problem with my phone, spoke to Lewis who said to bring it in, he replaced the battery and there was a small glitch, Lewis dealt with it in a thoroughly professional manner, and that speaks volumes about how he runs his business, I wouldn’t go anywhere else now , the experience I had will have me singing his praises for a very long time!!⭐️⭐️⭐️⭐️⭐️

March 14, 2025
Unprompted review
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Reply from LWRepairs

Thank you Roger, i appreciate the review. Thank you, Lewis :)

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