L W Smart Repairs Ltd Reviews 248

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the repairs, noting that their vehicles were returned in excellent condition with perfect paintwork and color matching. Many people highlight the professionalism and friendliness of the staff, appreciating their helpfulness and clear communication throughout the repair process. The service provided is frequently described as brilliant and efficient, with customers commending the quick turnaround times and the provision of courtesy cars. Reviewers often express their satisfaction with the overall experience, stating they would highly recommend the company and use their services again for future bodywork needs.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the excellent service, communication, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team as friendly, helpful,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My personal vehicle repaired here a while a go after a lorry at work caught it, repairs were perfect. I have subsequently had a set of alloys painted, which came back better than they were from... See more

Company replied

Rated 5 out of 5 stars

Prompt response to my request for a repair quote, sent by Lee on the same day as my visit. Quote was accurate and included a second hand door as requested. My vehicle was clean, tidy and the finish... See more

Rated 5 out of 5 stars

Leigh and his team are great! From being told by various garages my car was a definite write-off I took my car to LW Smart Repairs and Leigh talked through the process from start to finish and expl... See more

Rated 5 out of 5 stars

I always go to LWSmart Repairs when need any body work repairs. They are never judgy and always offer the best advice and options. They will always try and fit you in as soon as they can and provi... See more


Company details

  1. Auto Body Shop

Written by the company

LW Smart Repairs is an established car body repair business based in Alfreton, Derbyshire. Offering excellent quality of workmanship we can undertake any job from a small scratch right up to a full re-spray to the original manufacturers standards. We offer free estimates, undertake work on behalf of a number of insurance companies, and we are a member of VBRA (Vehicle Builders and Repairers Association Ltd), maintaining the consumer code of practice, and ensuring that all members provide the highest standard of work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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Rated 5 out of 5 stars

Really Helpful

Really helpful, managed to see us straight away and give a reasonable quote.

June 8, 2023
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Reply from L W Smart Repairs Ltd

Here at L W Smart repairs we aim to give great customer service at all times. We try and get quotes back as soon as possible and get vehicles booked in quickly. Thank you for the review.

Rated 5 out of 5 stars

Choose your Repair Body Shop wisely

Lee, and the team gave me an exact 4 days turnaround to repair the damage to my Van, whereas the insurers nominated repair shop wanted my van for a 3/4 week period and wouldn't guarantee finishing the job in this time frame either. Would highly recommend LW Smart Repairs . Great job, and done in the 4 days they promised.

June 4, 2023
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Reply from L W Smart Repairs Ltd

Thank you for the review, we try our very best to ensure we meet the customers needs. As we have a larger work force we are able to have vehicle's back to the customers within the same week. We are pleased you are happy with the service provided.

Rated 5 out of 5 stars

Excellent quality and service from the team

Excellent quality and service from
The team , even accommodated me as the dates were slightly wrong and gave me a courtesy car to get around in, cheers I’ll definitely use you again.

May 18, 2023
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Reply from L W Smart Repairs Ltd

What a great review, we try our very best to accommodate our customers needs and the free courtesy cars are a great help when you need to get from place to place. We are glad we could help. Many thanks

Rated 5 out of 5 stars

Excellent Service

I've used LW Smart Repairs on a few occasions now and their work is second to none. They make it so easy from start to finish. Wouldn't take my car anywhere else for repairs.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service and high quality workmanship

I chose LW Smart Repairs as they have previously done some work on my vehicle which was to a very high standard, price competetive, and their staff very helpful and accommodating.
We booked in a date to drop the vehicle off, with a view to leaving it with them all week. To my surprise, they called me the following afternoon to say it was done and ready for collection. Again, the finish is to a very high standard and the paint colour match is A1.
Thank you very much.

May 9, 2023
Rated 5 out of 5 stars

What a transformation of my beloved car

I took my battered and dented 15 year old car to LW Smart Repairs as it was looking so old and neglected that I was ashamed to get in it, yet alone drive it.
Went on holiday for a week and when I saw it after Leigh and his team had worked on it, I could not believe that it was my car. They had transformed it to the beautiful car that used to belong to dad. I was so shocked at how she now looked that I burst into tears as I knew that she would now last me for a few more years and I could now sit behind the wheel and feel proud once more. I cannot thank you enough Leigh and your team for the work that you have done and giving my car a new lease of life.

May 4, 2023
Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, including the dog! Couldn't have been better. I'd highly recommend this company. An excellent job from start to finish.

March 30, 2023
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Reply from L W Smart Repairs Ltd

Thank you for the great review, it is great to hear such positive feedback. The dog says thank you too !!

Rated 5 out of 5 stars

Excellent customer service. Highly recommend. Thank you

Could not be happier with the service I’ve received.
My alloy needed to be repaired so I found L.W.Smart repairs number on Google. They booked me in and had it sent off to be dipped and diamond cut.
Once the work had been complete, you couldn’t tell it apart from a brand new wheel.
The standard of work carried out was flawless and their customer service was even better.
I was offered a courtesy car which I turned down as I have another car at home, However, I accepted the offer of a lift home.
The lady who dropped me off was very friendly.
All the staff were very approachable, attentive and professional.
I’m very happy with the service I’ve received and will definitely recommend them to my friends and family.
Thank you for a great service from a very happy customer.

Shan Jowett

March 24, 2023
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Reply from L W Smart Repairs Ltd

Wow such a great review, we always strive to give the best service possible and we are very happy to hear that you had a positive experience with us. Thank you for your custom

Rated 5 out of 5 stars

I returned to Lee at L.W Smart as they…

I returned to Lee at L.W Smart as they did a great job last time I had my wheel refurbished and again a fabulous job with extra curtesy of cleaning my car which was unexpected and very appreciated.
The staff are welcoming friendly and return calls . We are Happy to return and use their services again and would highly recommend to anyone 😁

March 26, 2023
Unprompted review
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Reply from L W Smart Repairs Ltd

Thank you for the great feedback. Here at L W Smart repairs we strive to ensure excellent customer service, from the repair to the office staff. Thank you again

Rated 5 out of 5 stars

Great garage and great staff

First class staff and the repair was amazing when I picked my BMW up. They even polished the hole car which was a great touch. I recommend Lee and his staff for any repair.

March 17, 2023
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Reply from L W Smart Repairs Ltd

Thank you for this review, its always nice to hear that the staff are doing a excellent job. We aim to ensure all our customers are happy with the work completed.

Rated 5 out of 5 stars

The work was done excellently and on…

The work was done excellently and on time. Thanks everyone for your hard work.

March 21, 2023
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Reply from L W Smart Repairs Ltd

That's great to hear, we appreciate your feedback and look forward to helping you again in the future. Many thanks

Rated 5 out of 5 stars

Car Body Chassis Repair

My experience with L W Smart repairs was very positive and professional.
I had frank and honest down to earth consultation with the team, they listened to the work that I wanted doing to my car. They told me what and how the inspection would be carried out, and get back to me soon as possible.
The team with there experience drilled down the issue with my car and resolved it.
On the day I arrived to pick up my car I was asked to wait for a de brief, which with the aid of images they told me exactly what they had found and how repair was carried out.
This gave me piece of mind knowing that the my car was fixed correctly.
I would not hesitate to recommend L W Smart Repairs.

March 20, 2023
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Reply from L W Smart Repairs Ltd

Thank you for such a detailed review. We always try to ensure our customers have a good understanding of what is required to fix their vehicle and how we carry out the repairs. We are really pleased you have had a positive experience and we look forward to helping you in the future.

Rated 5 out of 5 stars

Fantastic Service

I was advised to ask LW Smart to carry out some bodywork repairs on my Peugeot 2008 after a rear-end smash.
They agreed immediately to help and contacted the other driver's insurance company straight away and provided them with a quote within 24 hours.
They got me booked in really quickly and carried out work on my car which can only be described as incredible. It looks brand new and the quality of work is simply outstanding.
The customer service throughout was friendly and informative. I cannot recommend them enough.

February 27, 2023
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Reply from L W Smart Repairs Ltd

Thank you for such a great review. We aim to give the best possible service, we are pleased that you have had a positive experience with us and we hope we can help with any issues in the future.

Rated 5 out of 5 stars

Fixed my Tesla

Fixed my Tesla - great quality work

March 7, 2023
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Reply from L W Smart Repairs Ltd

Thank you for your review. We have repaired quite a few Tesla's recently and we were really pleased to be able to help you in repairing the vehicle.

Rated 5 out of 5 stars

FANTASTIC SERVICE

I was 3+ hours from home visiting Derbyshire for a funeral when my rear windscreen was accidentally smashed. My insurer's national repairer couldn't help, but Leigh and his specialist Dave saved the day for me. They sourced and replaced the glass within 4 hours and lent me a courtesy car so I was able to attend the funeral. Thanks to all the team at L W Smart Repairs Ltd.
PS: I eventually got some compensation from my insurer.

February 10, 2023
Unprompted review
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Reply from L W Smart Repairs Ltd

We were really pleased to be able to help you on a really difficult day. We aim to support all our customers from near to far, no matter what the issue is. Thank you for your custom and the lovely feedback.

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