Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
898 reviews
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eSim doesnt work, neither does Cust. Service.
Hi,
I have an esim for about 4 months as my physical sim failed. An esim was suggested as a resolution. For the last 2 months or so it hardly ever connects to the cell network. I have to constantly restart my Phone, sometimes for days I go without network. Missing calls, and messages, not being able to perform 2FA functions, delaying may things.
Trying to contact Customer service is fruitless. They never answer. The chat remains un-manned. The FAQ and app functionality to do a sim swap, change address etc doesn’t work.
Can I get a physical sim back, with my existing number?
Can you fix the eSim issue(s)?
Will customer service ever really exist?
Please do something.
July 22, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Richard,
We’re truly sorry to hear about the ongoing connectivity issues you've experienced with your e-SIM and the difficulty in reaching our support channels. We completely understand how disruptive this has been—especially when it affects calls, messages, and essential verifications like 2FA.
We want to help resolve this for you as quickly as possible.
To proceed, we kindly ask you to share the following details with us by emailing trustpilotreview@lycamobile.com:
1. Your Lycamobile number
2. Your preferred contact email address
Once we receive your information, our team will review the e-SIM issue.
We appreciate your patience and are committed to turning this around for you.
Regards,
LycaMobile Operations
obrigada para o ajuda do Maximiano…
obrigada para o ajuda do Maximiano Gomes que me ajuda ao longo do meu processo.
July 21, 2025
Unprompted review
Reply from Lyca Mobile PT
Caro cliente,
Muito obrigado pelas suas simpáticas palavras! Ficamos felizes por saber que Maximiano Gomes pôde apoiá-lo durante todo o seu processo. Não deixaremos de transmitir o seu agradecimento, ele ficará muito feliz por saber que fez a diferença.
Cumprimentos,
Operações Móveis Lyca
Network is very poor
July 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to hear that you’re experiencing network coverage issues, and we’d like to investigate this further.
Please share your Lyca Mobile number, the postcode where you're facing the issue, and your email address by contacting us at trustpilotreview@lycamobile.com. We will look into it and get back to you with a resolution.
Regards,
Lyca Mobile operations
Very low quality internet very slow as…
Very low quality internet very slow as well as can't open any government site in Portugal.
January 15, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Samir,
We sincerely apologise for the inconvenience caused due to the slow internet speed and difficulty accessing government sites in Portugal.
We have refreshed your network profile from our end — kindly restart your handset and check if the issue persists.
If the problem persists, we request you to share a screenshot of your internet speed test and your Lycamobile number by emailing us at trustpilotreview@lycamobile.com, so our technical team can assist you further in resolving this issue.
Thank you for your patience and understanding.
Regards,
LycaMobile Operations
I bought Lycamobile Unlimited plan to…
Update: I replied on the message below at the same day! And sent one more email to them. (Just for in case.) And - nothing! Today is 21/07/2025. Three days passed and they didn't get in touch with me!
I bought Lycamobile Unlimited plan to use it for roaming in EU. And it doesn't work! At all!
I'm trying to contact customer service for two days now, but I don't have any response.
I can't call them because my card is not working. And only you can do is chat with AI or send an email.
July 16, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Kristine,
We’re truly sorry to hear about your experience and the inconvenience caused while trying to use your Unlimited plan for EU roaming.
Please note that EU roaming is included in most of our Unlimited plans, but we’d need to check the specific plan details and any roaming settings on your account to assist further.
To help resolve this promptly, we kindly request you to email us at trustpilotreview@lycamobile.com with your Lycamobile number and registered email address. Once we receive your details, our support team will prioritise your case and assist you accordingly.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
Regards,
LycaMobile Operations
duplication of services
I’ve noticed that two mobile plans have been active on my account at the same time:
• Lyca National M – 20 GB (renewed and charged €15 today)
• Lyca Boss – Unlimited (activated and charged on July 4th)
These two plans have been running in parallel, which was not intended.
July 4, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Helena,
We're sorry for any confusion or inconvenience this has caused. Upon checking, we can confirm that the Lyca National M bundle was renewed automatically because the auto-renewal feature was active on your account. This is likely why you were charged, even though another plan was already running.
If you no longer wish to continue with this plan, please confirm and we’ll cancel the auto-renewal for you. You can also manage your active plans anytime by logging into your MyLycamobile account.
For further assistance or if you’d prefer to resolve this directly with our team, please write to us at trustpilotreview@lycamobile.com with your Lycamobile number and registered email address.
Regards,
LycaMobile Operations
great rate easy plan
July 15, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Aimo Ferns,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile operations
E sim card plan
E sim card plan, haven’t been able to use my e SIM card plan or allowance or number for months but still paying
July 17, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Carla Jesus,
We are sorry to hear you've experienced issues with your eSIM, and we appreciate your feedback. To help us assist you further, please provide your Lyca Mobile number along with the exact error message you're seeing. This will allow us to investigate and support you in using your bundle allowances effectively. Dial *137# to view your bundle details. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
His service his Internet etc
July 16, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Moiz,
Thank you for your valuable feedback.
Regards,
Lyca Mobile Operations
Great customer support
I was attended by Amanda and she assisted me with my queries perfectly. There was no delay or a long waiting time.
July 15, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Talha,
We're happy to hear that you received perfect assistance and experienced no delays. We appreciate you taking the time to share your positive experience with us.
Regards,
Lyca Mobile Operations
The connection is often lost and I…
The connection is often lost and I cannot hotspot from my plan which was my main use of the lyca
June 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jislaine,
We sincerely apologize for the inconvenience caused.
We understand how important a stable connection and hotspot functionality are, especially if that was the primary reason for choosing the plan. Please note that hotspot use may be restricted as per the terms and conditions, which is aimed at preventing network congestion and ensuring fair usage for all customers.
That said, we take your feedback seriously and will review it internally to improve our services and communication.
To assist you further, kindly reach out to us at trustpilotreview@lycamobile.com with your Lycamobile number. We'll be happy to investigate and provide support.
Regards,
LycaMobile Operations
Jenny i really to love to talk to…
Jenny i really to love to talk to jenny. . She is very kind. I give to her 1000 star
July 14, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're so happy to hear that you enjoyed your conversation! We appreciate your kind words and are grateful for your fantastic feedback and recognition.
Regards,
Lyca Mobile Operations
This is the one of the best mobile…
This is the one of the best mobile network company in Portugal.
July 14, 2024
Unprompted review
Reply from Lyca Mobile PT
We're happy to hear that you had such a great experience with our mobile network in Portugal. Thank you for sharing your positive feedback with us!
very good and effective
November 13, 2024
Unprompted review
Reply from Lyca Mobile PT
Dear Alexsandro,
We're happy to hear that our product was effective for you. Thank you for your positive feedback and for sharing your experience!
Regards,
Lyca Mobile Operations
Withdraw
Why you have withdraw twice 10 € to pay my package? And my package is only 10€ month!
July 8, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jose,
We sincerely apologize for the inconvenience caused.
We are currently investigating this matter and will get back to you with an update as soon as possible. In the meantime, for any further assistance, please feel free to contact us at trustpilotreview@lycamobile.com so we can help resolve the issue promptly.
Regards,
LycaMobile Operations
ഇൻ്റർനെറ്റ് ശരിയായ രീതിയിൽ വർക്ക് ചെയ്യുന്നില്ല
July 11, 2025
Unprompted review
Reply from Lyca Mobile PT
ഹായ് സിദ്ദിഖ്,
ഉണ്ടായ അസൗകര്യത്തിൽ ഞങ്ങൾ ഖേദിക്കുന്നു. ഇന്റർനെറ്റ് പ്രശ്നത്തിൽ കൂടുതൽ സഹായിക്കുന്നതിന്, ഇനിപ്പറയുന്ന വിശദാംശങ്ങൾ നൽകി ഞങ്ങളെ സഹായിക്കുക:
1. നിങ്ങളുടെ ലൈകാമൊബൈൽ നമ്പർ
2. പ്രശ്നം സംഭവിക്കുന്ന നിങ്ങളുടെ സ്ഥലം
3. നിങ്ങളുടെ മൊബൈൽ ഉപകരണ മോഡൽ
4. സാധ്യമെങ്കിൽ നെറ്റ്വർക്ക് ക്രമീകരണങ്ങളുടെ/എപിഎൻ ക്രമീകരണങ്ങളുടെ സ്ക്രീൻഷോട്ട്
ദയവായി ഈ വിവരങ്ങൾ trustpilotreview@lycamobile.com എന്ന വിലാസത്തിൽ ഞങ്ങളുമായി പങ്കിടുക, ഞങ്ങൾ അന്വേഷിച്ച് നിങ്ങളെ ഉടനടി സഹായിക്കും.
ആശംസകൾ,
ലൈകാമൊബൈൽ ഓപ്പറേഷൻസ്
Customer care representative was very…
Customer care representative was very polite and friendly.her name was Jenny if I am not wrong.
July 9, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Aamir,
We're happy to hear that you had a positive experience with our customer care. We appreciate you taking the time to share your feedback with us.
Regards,
LycaMobile Operations
Since March
Since March, I've been waiting for my customer data to be corrected and for monthly payment invoices to be sent to me with the company's corresponding NIF (Tax Identification Number).
July 10, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused. We understand how important accurate billing and documentation are. We will assist with this concern.
Kindly email us at trustpilotreview@lycamobile.com with the NIF details so we can escalate the issue to the appropriate team and ensure the corrected invoices are issued without further delay.
Regards,
Lyca Mobile operations
I bought and eSIM from Lyca and I…
I bought and eSIM from Lyca and I…
I bought and eSIM from Lyca and I couldn’t scan the qrcode for the past 3days bcos of some technical sh*t. This is really bad for a mobile company .. if they can’t make it they should fund my full purchase fee. It’s really bad 😡😡
July 7, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Nirendi,
We apologize for the inconvenience you’ve experienced. To better assist you, please help us by sharing the error message you encountered while scanning the QR code.
Please note that your issue has already been escalated to our technical team, and we will notify you as soon as it is resolved. Kindly share the mentioned details with us at trustpilotreview@lycamobile.com. Thank you for your patience.
Regards,
LycaMobile Operations
Reply from Lyca Mobile PT
Dear Customer,
Thank you for your kind words! We're happy to hear you had a great experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Regards,
LycaMobile Operations
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