Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
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I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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The listening to the problem and lack…
The listening to the problem and lack of robotic words about what cannot be done. When Paul understood I understood he quickly moved on to the next step. I ended up feeling human.
August 12, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Norman,
We appreciate you taking the time to share your experience. We're glad to hear that the focus on your needs and clear communication made you feel valued. It's great to know that the interaction was helpful.
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Dear Priyanka,
We appreciate you taking the time to share your kind words with us about your experience.
Regards,
Lyca Mobile Operations
Overall it's good for the price
Overall it's good for the price, but it's not quite reliable at least here in my location which is Funchal, Madeira Island. Sometimes you can't get good service cause they only supply LTE and 5G connectivity, not 4G, so it can get very slow when you dont have 5G cover where you are at the moment.
August 10, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Afonso L,
We appreciate your feedback. We are happy to hear that you find our service good for the price. We acknowledge your comments regarding connectivity in Funchal, Madeira Island, and how the lack of 4G can impact speed. Please share the Lyca Mobile number. We'll investigate and assist further.
Regards,
Lyca Mobile operations
The absaloute worse
The absaloute worse. Terrible coverage but worse then that, they are thieves. Refuse to reimburse Even though they have been charging me for 4 months after I requested to deactivate the account.
Worst company ever.
August 7, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
To assist you further and investigate the charges in detail, we kindly request you to share your Lycamobile number and email address by contacting us at 📧 trustpilotreview@lycamobile.com.
We’re here to help resolve this for you as quickly as possible. Thank you for bringing it to our attention.
Regards,
LycaMobile Operations
Miss Jenny solved all my issue love her.
August 4, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Sukhvinder,
We're happy to hear that your issues were resolved. We appreciate your positive feedback and are grateful for your acknowledgment.
Regards,
LycaMobile Operations
Thanks Amanda for resolving everything…
Thanks Amanda for resolving everything so fast!
August 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Daria,
We're happy to hear that everything was resolved quickly. Thank you for your positive feedback; we appreciate it a lot!
Regards,
LycaMobile Operations
Reply from Lyca Mobile PT
Dear Customer,
We appreciate you being a loyal customer for seven years! We're happy to hear that you've had a good experience with our service.
Regards,
LycaMobile Operations
Reply from Lyca Mobile PT
Dear Satnam,
Thank you for your feedback!
We understand that pricing is an important consideration, and we continuously review our plans to provide the best possible value.
While this particular plan may not be available at €4, we do offer a variety of other bundles that could better suit your needs and budget.
Please visit our website or contact us at trustpilotreview@lycamobile.com, we’ll be happy to help you find the most suitable and affordable option.
Regards,
Lyca Mobile operations
No hotspot!
I swapped from Digi to Lyca because of better network coverage just to discover no hotspot (either via USB or WiFi) is allowed. I looked in recent reviews and noted company's vague answers to other complaining users. It is a shame the company cannot communicate lack of hot spotting in a fair and transparent way! I will cancel my Lyca mobile and will go to Vodafone - half of the data for the same price but at least I can use the data! I will certainly not watch movies on my phone to get even more short sighted.
August 4, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to hear about your disappointment and completely understand your frustration.
We regret to inform you that currently we do not support sharing a hotspot. We take on board your valuable feedback, as it's our customers who allow us to constantly improve our service, products, and offers.
For further assistance, please share the Lyca Mobile number via our private channel at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Never stops.good services.i give you 4…
Never stops.good services.i give you 4 stars because one thing that we cant do is share the internet i.e.we cant share internet through hotspot.
August 3, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Sandip gautam,
We appreciate your positive feedback regarding our services. Regarding the internet sharing, we take on board your valuable feedback, as it's our customers who allow us to constantly improve our service, products, and offers. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
ESIM
I don’t know what to do. I have contacted them, I have provided the info they asked me and they didn’t reply to me anymore and didn’t solve the problem. I had a problem with their eSIM. I know that my phone is still linked to their eSIM even though I closed the contract and the eSIM doesn’t appear in my settings. I have tried to contact them and ask for a support. After providing the info, they disappeared. Now my phone, that has two sim slots, cannot access to new eSIMs. One is my normal sim and one was their eSIM, and since they haven’t disconnected that eSIM from my phone, the slot is still unavailable.
August 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Miiik,
We are sorry to hear about your experience and understand that you're unable to use the eSIM, as it doesn’t appear in your phone settings. We're here to help resolve this issue.
We've sent you more information via email through our private support channel. If you need further assistance, please don't hesitate to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Dear Laxman,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile operations
After i changed to a cheaper plan (Lyca…
After i changed to a cheaper plan (Lyca Boss plan). Internet is not working as fast as before.
July 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Guido,
We’re sorry to hear that your internet speed has not met your expectations after switching to the Lyca Boss plan.
Different plans come with varying speeds and data allowances, and we strive to clearly communicate this. However, if you feel your service is not performing as it should, please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number. We’d like to investigate and help improve your experience.
Regards,
Lyca Mobile Operations
Hotspot not enabled, no prior disclosure before purchase!
Great price package and so far so good coverage wise. We took out the €8 unlimited data plan, 12gb roaming etc. Only to find out that the hotspot facility has been currently disabled and something they are looking to fix. They’ve obviously oversubscribed their services! There was no mention on the listing or in any t&c’s that I could find that hotspot coverage wasn’t included. Other competitors in Portugal include this, even Lyca Mobile includes it in other countries. It’s a deceptive move from Lyca Mobile Portugal and something that needs to be rectified otherwise customers will flock to other companies! We have already identified where we will be moving too once the month is up!
July 24, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Esme,
Thank you for your feedback and for choosing our €8 unlimited data plan. We sincerely apologize for the inconvenience caused by the temporary unavailability of the hotspot feature. We understand how important this is and regret that it was not clearly communicated beforehand.
Our technical team is actively working to resolve this issue as quickly as possible. We appreciate your patience and your honest feedback, which helps us improve transparency and service quality.
If you have any further questions or need assistance, please contact us at trustpilotreview@lycamobile.co.uk
Regards,
Lyca Mobile Operations
No hot spot I'm not fully happy!
I don't like you turned off the hot spot as I cannot get all my previous data from my old phone!
The price is ok
July 9, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Gali,
We sincerely apologize for the inconvenience caused.
We understand how important a stable connection and hotspot functionality are, especially if that was the primary reason for choosing the plan. Please note that hotspot use may be restricted as per the terms and conditions, which is aimed at preventing network congestion and ensuring fair usage for all customers.
That said, we take your feedback seriously and will review it internally to improve our services and communication.
To assist you further, kindly reach out to us at trustpilotreview@lycamobile.com with your Lycamobile number. We'll be happy to investigate and provide support.
Regards,
LycaMobile Operations
Cancel eSim auto-renewal of LycaMobile bundle, even when being offline.
I spent one week of holidays in Portugal during which I have purchased a LycaMobile eSim online.
3 weeks after I got back home (Morocco) , I received an sms from my bank stating that I was charged 7 euros for LycaMobile PT Lisboa.
I reliased that I forgot to disable auto-renewal of my bundle, which was "Lyca Boss 50GB".
I have tried to disable this auto renewal by reinstalling the eSim, logging to my account or using their chat bot, but non of all that worked: eSim can't be installed outside of Portugal. Logging to my account was impossible. And the chat bot didn't provide auto-renewal cancellation option.
Eventually I have called their assistance number : +351 265 001 632
Amanda responded to my call, and she kindly and easily disabled the auto-renewal of my bundle.
THANK YOU Amanda !
July 26, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Abdeljalil,
We appreciate you sharing your experience. We're glad Amanda was able to assist you with disabling the auto-renewal. We are sorry for the trouble you faced with the eSim, account access, and chatbot. Your feedback is valuable as we continuously improve our services.
Regards,
Lyca Mobile operations
I need to my puk code .Miss amnanda is…
I need to my puk code .Miss amnanda is my help very nicely thanks
July 22, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Surjeet Singh,
We're happy to hear that the assistance provided was helpful and nicely done. We appreciate you taking the time to share your positive experience!
Regards,
Lyca Mobile operations
eSim doesnt work, neither does Cust. Service.
Hi,
I have an esim for about 4 months as my physical sim failed. An esim was suggested as a resolution. For the last 2 months or so it hardly ever connects to the cell network. I have to constantly restart my Phone, sometimes for days I go without network. Missing calls, and messages, not being able to perform 2FA functions, delaying may things.
Trying to contact Customer service is fruitless. They never answer. The chat remains un-manned. The FAQ and app functionality to do a sim swap, change address etc doesn’t work.
Can I get a physical sim back, with my existing number?
Can you fix the eSim issue(s)?
Will customer service ever really exist?
Please do something.
July 22, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Richard,
We’re truly sorry to hear about the ongoing connectivity issues you've experienced with your e-SIM and the difficulty in reaching our support channels. We completely understand how disruptive this has been—especially when it affects calls, messages, and essential verifications like 2FA.
We want to help resolve this for you as quickly as possible.
To proceed, we kindly ask you to share the following details with us by emailing trustpilotreview@lycamobile.com:
1. Your Lycamobile number
2. Your preferred contact email address
Once we receive your information, our team will review the e-SIM issue.
We appreciate your patience and are committed to turning this around for you.
Regards,
LycaMobile Operations
obrigada para o ajuda do Maximiano…
obrigada para o ajuda do Maximiano Gomes que me ajuda ao longo do meu processo.
July 21, 2025
Unprompted review
Reply from Lyca Mobile PT
Caro cliente,
Muito obrigado pelas suas simpáticas palavras! Ficamos felizes por saber que Maximiano Gomes pôde apoiá-lo durante todo o seu processo. Não deixaremos de transmitir o seu agradecimento, ele ficará muito feliz por saber que fez a diferença.
Cumprimentos,
Operações Móveis Lyca
Network is very poor
July 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to hear that you’re experiencing network coverage issues, and we’d like to investigate this further.
Please share your Lyca Mobile number, the postcode where you're facing the issue, and your email address by contacting us at trustpilotreview@lycamobile.com. We will look into it and get back to you with a resolution.
Regards,
Lyca Mobile operations
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