Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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Easy setup
Easy setup, top up and plan management online and via the app. Service is provided via Vodafone, which has good service across most areas.
May 3, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Michail.
We are so glad to hear you find our setup, top-up, and plan management easy! It's wonderful that our service meets your needs.
Regards,
Lyca Mobile Trustpilot Team
I would like to thank Eduardo Gonçalves…
I would like to thank Eduardo Gonçalves for the excellent support throughout my issue with Lyca Mobile. He was very attentive, professional, and followed my case carefully until it was fully resolved, even though the process took a few months.
I really appreciate his patience and dedication during the whole experience. The only point I would suggest improving is the response time, as sometimes the replies took longer than expected.
Other than that, I’m very grateful for the support provided. Thank you!
May 14, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Vinicius,
We are so pleased to hear about the excellent support you received from our team member. We truly appreciate your patience and dedication during the resolution of your issue. We acknowledge your feedback regarding response times and are actively working to improve this aspect of our service. Thank you for your valuable input.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
A lot of internet failure and when I…
A lot of internet failure and when I have it goes very slow I've already reported it but it's still the same.. the other plan was the same I reported and nothing!
May 6, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Pedro,
We appreciate you bringing this to our attention. We are sorry to hear about the persistent internet issues and slow speeds you have experienced, even after reporting them. In this case, we have sent you an email regarding this issue. Please check your inbox and spam folder.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The online purchase was very perfect…
The online purchase was very perfect but the network is slow
May 5, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear that your online purchase was perfect. We appreciate your feedback and will look into the network speed.
Regards,
Lyca Mobile Trustpilot Team
Some time connection is lost improve in…
Some time connection is lost improve in internet quality
April 25, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Munish,
Thank you for your feedback. We’re sorry to hear that you are experiencing intermittent network issues.
This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. Thank you for sharing your Lyca Mobile number with us. Please be assured that we are reviewing your case and will work to resolve your concern as soon as possible.
We appreciate your patience and understanding.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I lot of problems with the 5g
I lot of problems with the 5g. Up and down frequently
April 23, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Luí,
We are sorry you're having 5G issues. To assist you further, could you please provide your LycaMobile number, registered email address, and any previous support reference number. This information will help us investigate and resolve your issue more quickly.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
cancelamento esim
maximiano gomes provided quick responses and was available to answer patiently my questions and guide me through the process.
April 19, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Beatrice,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that maximiano gomes was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
It's good service in great price 👍
It's good service in great price 👍
April 19, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Singh,
We are happy to hear that you had a great experience with our service and price. Thank you for your positive feedback; we appreciate it.
Best Regards,
LycaMobile Trust Pilot Team
Some times not getting proper signal
April 17, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Pratap,
We are sorry to hear that you are experiencing signal issues at times. We understand how inconvenient this can be and apologise for the disruption. Signal strength can vary depending on your location, network coverage, and environmental factors such as buildings or congestion in the area. We recommend checking if the issue persists in different locations and ensuring your device network settings are set to automatic
UPDATE-we did not receive additional information for further investigation please share your postcode and device details so we can investigate this further and assist you accordingly.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
what a poor service blocking sms from 4…
what a poor service blocking sms from 4 digit numbers so cant get an acces to my online banking should be solved within 48 hrs its NOT and they dont respond on the chat poor poor poor
PS 2 today my experience is even worst guys STAY AWAY from that thief's, once you top up they dont care, so even the address they have is saying everything: 1050-127, Lisbon, United Kingdom, since when Lisbon is UK ??? LOL
PS
Are you F kidding me???? You do have all the details for more than last 48 hrs,
April 14, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Piotr,
We regret the difficulty accessing your online banking due to blocked SMS messages. We are sorry for the delayed resolution and lack of communication. To investigate this matter more effectively and provide a prompt resolution, we kindly request you to provide the following details: Lycamobile number, Registered email address,Reference number if you have previously contacted our support team
Once we receive this information, we will review your case and assist you as soon as possible.
Best Regards,
LycaMobile Trust Pilot Team
Email: trustpilotreview@lycamobile.com
Since i lost this number and dont have…
Since i lost this number and dont have access to this account . I havenot been used this service almost more than one year. Still lyca is charging me every month 7 euro. I already mail many times regarding this. I am helpless and i need to go legally . Really bad customer care.
April 16, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Laxman,
We understand how concerning this is, especially being charged for over a year without access to your number or account.
From your review, it appears that you lost access to your SIM/account while billing continued despite multiple emails raised. This is not the experience we aim to provide and requires immediate attention.
We are sorry to note that you were unable to provide the Lyca Mobile number. However, upon checking the available details, we were able to locate your account. We have now deactivated the auto-renewal and initiated a refund for the current month.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Very helpful
April 14, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Madeha,
Thank you for your kind feedback! We’re glad to hear that you found our service helpful.
Your support means a lot to us. If you need any assistance in the future, please feel free to reach out—we’re always here to help.
Thank you for choosing Lyca Mobile!
Regards,
Lyca Mobile Trustpilot Team
Billing exta every month and zero…thank heavens new competitors
Billing exta every month and zero reponse to compliants .
April 8, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear John,
We are sorry to hear that you are experiencing an issue with an overcharge.
We sincerely apologize for the inconvenience caused.
To assist you further, could you please provide a Lyca mobile number, registered email address, and any reference number. This information will help us investigate the matter more effectively and provide a quicker resolution.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com.
What a job I had trying to chancel my…
What a job I had trying to chancel my Lyca mobile plan.NO thanks some people don’t forget.
February 9, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Paul,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
0 stars once again
0 stars once again! They are actually trying to steal my card details to force me to auto renew! I have deactivated my auto renewal and yet it doesn’t allow me remove my card saying renewal is already mapped! I have sent a mail and they were asking multiple questions which I have answered and still no feedback! These questions are irrelevant by the way since it is sent from the registered email address . They don’t pay attention too! Remove my card!!!!! The cso is asking for charge
April 4, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Sandra,
We are sorry to hear that you are unable to remove your card details. In this case, we have sent an email regarding this issue to your registered email address. Kindly check your inbox and spam folder.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
It is a good experience to take the SIM…
It is a good experience to take the SIM of Lyca mobile.Its speedy, clear and non interrupted service.
April 5, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Muhammad,
We are happy to hear that you had a good experience with our SIM and service! We appreciate you taking the time to share your positive feedback with us.
Best Regards,
LycaMobile Trust Pilot Team
Good service at reasonable cost
Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow translation. I have not been able to read any of the messages received.
Lyca has since reached out to try and resolved this issue.
March 30, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Very good
Very good, cheap, reliable and sustainable network.I recommended Lyca sim.
April 5, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear that you find our network reliable, sustainable, and affordable. Thank you for recommending our SIM; we appreciate your feedback.
Regards,
Lyca Mobile Trustpilot Team
I am writing this to warn others about…
I am writing this to warn others about Lycamobile Portugal’s incompetent and dangerous customer service. After losing my phone, I contacted them to block my SIM and perform a SIM swap to recover my number, which is linked to all my bank accounts and government IDs.
Despite providing my official NIF (Tax Number), my PUK code, and the ICCID serial number, they refused to help me. Their reason? Their outdated security script requires a list of "recently dialed numbers." As a modern user, I use mobile data for all my calls (WhatsApp/Social Media). Because I don't make traditional voice calls, they have "flagged" my account and reached a dead end.
Even worse, they refused to confirm if my lost SIM was even blocked, leaving my bank accounts vulnerable to fraud. They have now forced me to resolve this via email, which they are ignoring. They are effectively holding my phone number hostage because their system doesn't understand how people use smartphones in 2026.
Avoid this network if you value your security or your time. I am now filing a formal complaint with ANACOM and the Livro de Reclamações.
April 4, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Narayn,
Thank you for your feedback. We’re sorry to hear about your experience with LycaMobile.
Based on your review, we’re unable to locate your account due to missing details. Please share your LycaMobile number, email ID, or reference number via the secure link sent to your Trustpilot email, or contact us at trustpilotreview@lycamobile.com mailto:trustpilotreview@lycamobile.com with your mobile number in the subject line.
Once received, we will review and assist you promptly.
Best regards,
LycaMobile Trustpilot Team
REAL THIEVES
REAL THIEVES – stay well away from these scoundrels
Sales that vanish, customer service that’s non-existent, a rubbish app, top-ups that aren’t credited but are still charged for – never again with this lot. They lure you in with low prices, then when you actually get to know them
they just pretend nothing’s happened – UNBELIEVABLE!!!!
March 27, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear claudio,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
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