Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile PT
Hi Nixson,
We are happy to hear that you like our services! We appreciate your positive feedback and thank you for choosing us.
Regards,
Lyca Mobile Trustpilot Team
No Data - Aviod
No Data
I called multiple times, never had any data.
I used two different sims but it never worked, then I could not turn off the auto - renewal system I had to call and spend 15 minutes arguing with the person to end the auto-renewal.
March 2, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Moses,
We are truly sorry to hear about your experience with the data service and auto-renewal, and we completely understand how frustrating this situation must be.
At the moment, we are unable to locate your account details in our system with the information available. To help us investigate this matter thoroughly, please email us with your activated Lycamobile number, registered email address, and any reference number provided during your previous contact with our support team.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
The data is unstable
The data is unstable, most of the time calls on WhatsApp etc gets disturbance. My Uber app doesn’t work on Lyca data which is strange. Download speed is too slow.
February 24, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Syed,
We are sorry to hear about the issues you have been experiencing with your data connection. We understand how frustrating it must be, especially when apps like WhatsApp and Uber are not functioning properly.
We would like to investigate this further to identify the cause of the instability and slow speeds. Could you please share your Lycamobile number, email address, any reference number and the specific area where you are facing these issues. This will help us look into the network coverage in your location.
You can also contact us directly at trustpilotreview@lycamobile.com. We are here to help you.
Thank you for your patience, and we are here to assist you with a resolution.
Regards,
Lyca Mobile Trustpilot Team
Customer service completely lacking
I purchased a pay as you go esim. However, it was not working when I installed it and I tried to get assistance. After many attempts on their online chat line, I finally got through to someone and a process with a reference number was created. They advised that it would be resolved within 24 hours. It was NOT resolved and I have made countless attempts over the course of 3 days to chat with a live agent and the system keeps timing out. For a supposed communications company, their system and service is dirt poor. I will never purchase from them again!!!
February 22, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Derek,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help.
Regards,
Lyca Mobile Trustpilot Team
Awful personal area on the website
1. The company doesn't let me to deactivate automatic monthly renewal. When I try I get an error: "Request is already in pending state". But still I see that autorenewal is active
2. And the same way I can't delete my credit card from the list of saved cards.
3. If I pay with a credit card the website saves it without giving me an option not to save the card. And after that it doesn't let me remove it
Comment: TrustPilot is not giving me an option to respond, but gives an option to edit my review. I was already mentioning the error message in my initial post. When I try to deactive auto prolongation I get this message: "Request is already in pending state".
This request is in pending state since yesterday and I still can't cancel autoprolongation
February 25, 2026
Reply from Lyca Mobile PT
Hi Alena,
We are sorry to hear about the difficulties you are facing and understand how concerning this situation must be.
Lyca Mobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lyca Mobile account.
Please share the error message received while try to deactivate the auto renewal and this will help us to check and assist. Provide card details that you wish to remove we will initiate to remove them.
At Lycamobile, customers should always have full control over auto-renewal settings and saved payment methods. The error message “Request is already in pending state” usually indicates that a previous change request is still being processed in the system. However, this should not prevent you from managing your account properly, and saved cards should not remain without the option to remove them.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
love it specially for the keep my…
love it specially for the keep my number for 1 year facility.
May 9, 2025
Reply from Lyca Mobile PT
Hi Masum,
We are happy to hear that you love the service, especially the one-year number preservation feature. Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Hi Sunday,
We appreciate your feedback and are happy to hear that you've had a positive experience with our network coverage. Thank you!
Regards,
Lyca Mobile Trustpilot Team
Lyca stoped allowing the use of the…
Lyca stoped allowing the use of the mobile data as hotspot. I used to be able to use my Lyca mobile data as wifi source for my laptop and that is no longer allowed. Due to that I am changing mobile provider.
February 17, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear AF,
Thank you for sharing your feedback. We are sorry to hear about your experience regarding the hotspot usage and understand how disappointing this must be, especially if this feature was important for your needs.
We would like to clarify and review this matter for you. Please reach out to us via private channel and email us at trustpilotreview@lycamobile.com with your Lycamobile number and registered email address so we can check your account and provide accurate information.
Your feedback is important to us, and we will also share it with the relevant team for review. We hope to have the opportunity to assist you further.
Regards,
Lyca Mobile Trustpilot Team
My experience with Lyca Mobile has bee poor
My experience with Lyca Mobile has been bad because the mobile data service is very poor. It feels like my phone went back to using 3G or even worse. Pages take a long time to load. This happens both in major city centers, such as Porto where the network should be better, and in more remote areas, which shows that the problem is not related to location.
Regular calls have average quality, but there are some numbers I cannot even call. The network signal is also often weak in many locations.
February 15, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Eduardo,
We are sorry to hear about the issues you have experienced with your mobile data and network service. We completely understand how frustrating it must be, especially when it happens in both city centers and remote areas. This is certainly not the experience we want for our customers.
To investigate and resolve this, could you please share your Lycamobile number and any additional details about the issue via private message. We will review your case and assist you as quickly as possible.
You can also contact us directly at trustpilotreview@lycamobile.com. We are here to help and ensure you receive the service you deserve.
Regards,
Lyca Mobile Trustpilot Team
Guys be careful before you use…
Guys be careful before you use lycamobile.pt it’s scam, i had a network issue I explained many times i spoke more than 10 times about my issues but they doesn’t care about problem they have bullshit customer service
February 13, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Raghab,
We are sorry to hear that you are experiencing issues with the network. We apologize for the inconvenience this may have caused. Could you kindly share your Lycamobile number, e-mail address, and any reference number you received from customer service via our private channel One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I’m having a major issue with Lyca…
I’m having a major issue with Lyca Portugal. I have been wrongfully charged 15 times, costing me a total of €151 which should have been cancelled and refunded a long time ago, but I have not been able to get in contact with customer service whatsoever for 5 months! I have been emailing customer service and complaints with every detail they may need, with no response. I cannot call the number or get any response from anyone and I continue to be wrongfully charged constantly for Esims.
September 6, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Naomi,
We’re sorry to hear about your experience and understand your frustration regarding the charges. This is not the service we aim to provide.
We take billing concerns very seriously and would like to investigate this matter urgently. As this is a public platform, we’re unable to review account-specific details here.
Thank you for your response. The ICCID number provided appears to be invalid in our system. Kindly share the correct mobile number or valid ICCID via our official support email so we can investigate your case further.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I want to turn off auto renewal but its…
I want to turn off auto renewal but its not working from the app and website
February 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Lokhmane,
We are sorry to hear that you are experiencing difficulties turning off auto renewal through the app and website.
Please share your Lycamobile number and registered email address via our private channel so our team can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team
Exchange payment card
Dilma organised the changeover of my payment card.
It's not logical and I hope that I don't have to pay more as a result.
Thanks. ☺
February 4, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear De,
We appreciate your feedback. We are happy to hear that the payment card changeover was organised. We recognise your concern about potential extra charges and will look into it.
Regards,
Lycamobile Trustpilot Team.
Terrible company and customer service
Terrible company and customer service. The Internet in roaming would not work, no matter what I do. The internet and voice quality at home is terrible as well.
February 4, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Vlad,
We regret to learn about your experience and sincerely apologize for the inconvenience. We understand how frustrating it is to deal with roaming data problems along with poor internet and call quality at home.
Please share your Lycamobile number and registered email address via our private channel so our team can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
very slow and poor customer service
very slow and poor customer service. No empathy. Bots are also stupid. Waste of time
January 28, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Nishat,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Enormous amount of friction and bugs. Deceptive behavior.
DISCLAIMER: I know this story will sound ridiculous and exaggerated, but I’m actually downplaying it to keep it shorter. I can provide proof with pictures and videos.
I went to Portugal and bought this Lycamobile eSIM for 1 month, or at least that was the goal. This company adds a ton of friction, or even purposefully makes things buggy, to prevent you from unsubscribing from their service. This is not honorable behavior for a company in 2026.
I will list all the mistakes, or the ways they made my life difficult:
1) When buying their eSIM online, they force you to sign up with auto-renewal and literally give no way to opt out before buying, even though the package is called “pay-as-you-go.” Deceptive behavior.
2)After supposedly cancelling using *190# at the end of my vacation (the screen on my phone said I stopped auto-renewal—I’m 100% sure), I discovered one month later that Lycamobile charged 4 euros again. This is despite the fact that I emailed their customer support to ask whether auto-renewal had really been canceled and whether the contract was over. They did not answer those emails (they had 20+ days to answer to allow me to avoid paying again for no reason).
3) Since *190# seemed not to work, I had to create an account and logged in on their website to try to cancel auto-renewal there. The website is bugged and seems to indicate it is turned off in some places and on in others. I literally cannot turn off auto-renewal through the website. However, I managed to cancel it through *190# this time. Maybe the *190# method doesn’t work if you buy the pay-as-you-go package as a guest?
4) Anyway, I wanted to remove my card too from their website since I don’t trust them not to take money from me again. GUESS WHAT? Despite the fact it was clearly written that auto-renewal was off, I could not remove my card from their website. Instead, I got a pop-up saying “Card is already mapped for renewal.” At this point, this was starting to be an absolute disaster. It made removing the card even more important.
5) I contacted their support through web chat. Their AI bot is not very smart, so I asked for human agents, who came on average after 15 minutes, which I consider good. However, the chat was completely useless for removing my card. At some point, the human agent even wrote “Connectivity is bad” and then left me with the AI chatbot again. This is ridiculous. I’m not joking. I can provide pictures if someone requires them.
6) I had to contact their specific “DPO” email address and threaten them, which quickly got their customer support to finally answer my numerous emails and my request to remove my card. After one day, my card was finally removed. If only I got a quick answers like that from the start, everything would have been fine.
In conclusion, this experience was extremely bad, took a lot of time to get solved, and made me hateful enough to write this very long review. The friction they add to the process of leaving is not worth the cheap eSIM. Also, I don’t think I will get my 4 euros back for the additional month charged, but I will update this part of the review if I do.
Edit: They ended up reimbursing the additional month charged. Added 1 star since it was done easily.
January 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to read about your experience and understand why this situation caused so much frustration and loss of trust. What you have described, especially the difficulty stopping auto-renewal, removing payment details, and getting timely support is not the experience we want anyone to have, and we acknowledge how time-consuming and stressful this must have been, particularly while travelling.
Your detailed feedback has been noted we will assist with this concern. Upon checking the details your bank card has been removed successfully and more details has been shared via our private channel at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
great service, cost, app! ease of use and change.
great, cheap, good app, but the Hotspot is not working anymore if i have to give it to my laptop or another phone, which is a minus.
and the phone reception is not always great. Thanks a lot! great service still.
much love!
January 26, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi BENJAMIN,
We're happy you find the app great and cheap! We appreciate your feedback regarding the hotspot and phone reception issues. We'll investigate these concerns to improve our service. Thanks a lot for your love!
Regards,
Lyca Mobile Trustpilot Team
Never use this service. It's a scam. Ref. #463951562
I asked to cancel my subscription by email and was still charged again for a service I can't even access.
I can't log in, password recovery doesn't work, and there's no way to stop the payments. Charging customers for something they can't use is unacceptable.
If this isn't refunded and cancelled immediately, I'll be taking legal advice. Avoid Lyca Mobile at all costs.
January 25, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Dee,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
has online registration and non binding contracts
has online registration and non binding contracts which puts them ahead of all pt mobile providers. used for 1+ month.
update:
some people say the provider used for scams, so it is not a problem of provider i think.
if major providers would behave more honestly(no extortion of money from foreigners, forcing useles servies, and holding 2 years contracts at high prices and penalties) and transparently(100% usable covering all web or mobile interface), there would be so much of biz for lycamobile here in portugal.
January 24, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear that our online registration and non-binding contracts have made your experience positive. Thank you for sharing your feedback; we appreciate it!
Regards,
Lyca Mobile Trustpilot Team
Network speed poor
Network speed poor. Zero browsing speed in metro station. 😒
January 20, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Radwan,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.