Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
Company replied
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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Reply from Lyca Mobile PT
Hi Tara,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
DO NOT USE LYCA MOBILE
DO NOT USE LYCA MOBILE. WHATEVER YOU DO.
These guys have wasted countless hours of my time.
My phone broke and I have tried to transfer it to my new Lyca E-Sim, but I cannot provide them with two frequently dialled numbers as a security check.
Due to this I am locked out of my bank accounts, my email address and social media because I cannot provide the 2 factor authentication with that phone number.
Eduardo who handles the social media communication wasted my time for a full month. I told him in my first message the above situation, and over the following weeks he pretended he would help, only to tell me weeks later that he could not do anything without the two frequently dialled numbers.
PEOPLE USE WHATSAPP TO CALL THESE DAYS. THIS IS AN IMPOSSIBLE SECURITY CHECK FOR SOME PEOPLE.
I have called them on the phone, they tell me to contact this email and the issue will be resolved in 5 days... cs at lycamobile.pt
I have contact this email for 2 months and they give me no response.
They tell me here to contact trustpilotreview at lycamobile.com for help and then ignore my emails.
Finally- Dilma Lourenço contacted me back on 29th of December and said that he would finalise the change, I confirmed what they asked and they still did not change the numbers.
I thought Dilma was going to be the person to help but they have ignored my emails now for two weeks also.
It's very clear that this company do not care about their customers.
Customer reference #482571997
January 16, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Steve,
Thank you for your feedback, and we apologise for the inconvenience caused.
We understand the importance of resolving your issue quickly and regret the delays.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
lyca mobile internet is very slow
lyca mobile internet is very slow. every time network is unstable.
January 9, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Dammar,
We understand that you are facing network issue. We apologize for the inconvenience.
I have refreshed the network profile, restart the mobile to use the service. Alternatively, please follow the below instructions to connect the network.
Select network mode as 4G only.
For selecting 4G, Settings- Mobile Data-Mobile data options- 4G
Please go to the Menu – Lycamobile Services – Lycamobile– Select Mode -Manual – National/UK
Go to menu - Settings- Phone settings - Network selection- manual- select Lycamobile/EE
Once the number is registered on the network, please turn on the automatic.
If still issue persist, please share the error message and screenshot of the network speed test to us, to investigate further. You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
No sharing internet available
Unfortunately I can’t share internet in the “personal hotspot” and that’s the reason I’m given 2 stars and I will look for another company that has this function.
January 9, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Mariana,
We are sorry for the trouble you have experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you would like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team
I am so surprised that one small…
I am so surprised that one small problem couldn’t solve the entire customer service team .. I have been using Lyca sim since 4 years never wanted to change but the suddenly my outgoing and incoming calls are blocked .. I call two months continuously to the customer care team they couldn’t even resolve the problem .. after two months the team said my profile didn’t match the system.. are you kidding me 🤯 so disappointed
December 24, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Indra,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Terrible service from what was once a…
Terrible service from what was once a good company. Usage data frequently unavailable in one's account, problems with auto-renew, no longer accepts Paypal, etc.
Very disappointing.
Compounding the disappointment is the fact that Lyca responded below, I provided contact information, and they never even attempted to contact me. In other words, their show of concern was empty.
January 9, 2026
Reply from Lyca Mobile PT
Hi Tony,
We are really sorry to hear about your experience. We completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Lycamobile blocked the portability of…
Lycamobile blocked the portability of my number to DIGI without any reason. Its my kid number and now there is a very sensitive personal data locked in a number that seems a very serious GDPR violation. Also I got the answer from the portability more than a week after when it should only take between 1 and 3 days.
January 9, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Diogo Neves,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Rip off..
Rip off... You sell 100Gb esim but no where you warn about hotspot being disabled, not working... So the only thing I bought the esim card for to watch some TV doesn't work. I'll make sure I'll always tell anyone I can in both Portugal and the UK, that I got robbed by Lycamobile.
Update - Lyca mobile contacted to let me know they don't offer hotspot service. Make that clear to people on the screen where you buy it, don't hide it in one of the contract clauses.
January 2, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Always on LTE rather than 5G
Always on LTE rather than 5G. No customer service assistant responds, whether on calls or on online chat. Pathetic.
January 2, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Kanan,
Hi [Customer Name],
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Hi Muhammad,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
the data internet is very slow sometime…
the data internet is very slow sometime , while doing video calls and even slow while using google crome too..
January 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Suraj,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Little bit slow the other data.
January 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Rahul,
We appreciate your feedback and will look into the data speed to see how we can improve it for everyone.
Regards,
Lyca Mobile Trustpilot Team
The network is not very well
The network is not very well , I don’t like
January 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Manpreet,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network is very poor
Network is very poor. If network is available internet is not working long long time. call clarity very poor I prefer whatsapp because direct call not clear.
January 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Ramandeep,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I have tried to cancel my service as I…
I have tried to cancel my service as I am no longer in need of the e-sim but continue to be charged for it. Please cancel my service as I do not use it and am being charged for a service which is not in use.
November 5, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jelani,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Network experience very poor 😒
December 26, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Radwan,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Scamm
Scamm. Have been trying to cancel the plan for 3 months and it is impossible
December 18, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Juana,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Hi Sandip,
We’re really sorry for the trouble you’ve experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Net work very slow and many times no…
Net work very slow and many times no network signal
December 24, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Mosarrof,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I have now contacted Lycamobile to…
I have now contacted Lycamobile to cancel an unauthorized autopay on November 26th, December 1st, twice on December 10th, December 15th and December 21st with zero response or acknowledgement on their side. I will be cancelling the payment through my bank, which will involve cancelling my card entirely. I will be reporting them to every ombudsman that I can think of. Responses here directing you to email them through Trustpilot are entirely useless. Do not ever, ever, ever use this service. Whether incompetence or outright scam, it doesn't really matter.
Edited to add on Dec 27th: have now provided info via Trustpilot and emailed again and still had zero response from the Lycamobile PT team.
December 20, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Lucy,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
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