Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
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I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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Its good and lows rate package
December 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Naeem Akhter,
We are happy to hear that you had a good experience with our low-rate package. Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
I'm very thankful for your services…
I'm very thankful for your services keeping on great job. Thanks.
December 16, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Debendra,
We're happy to hear that you are thankful for our services! We appreciate your positive feedback and are committed to continuing our great work for you.
Lyca Mobile Trustpilot Team
It was very difficult to work with LIA
It was very difficult to work with LIA, the Virtual Assistant Lyca provided, as I was unable to obtain the assistance I needed. Additionally, I sent an email with all the required documentation to cancel my auto-renewal plan, which I was no longer using, and I have not received a response to date.
The only positive experience I had with Lyca was with your agent, Dilma, whom I contacted via live chat to request the cancellation of my plan. She was exceptional and assisted me with patience and kindness.
Thank you, Dilma — you completely changed my experience from frustration to relief through the quality of service you provided.
December 16, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Flavia,
We appreciate your feedback and regret that our virtual assistant and email support did not meet your expectations. We're glad that our agent provided you with excellent service. We'll use your comments to improve our services.
Lyca Mobile Trustpilot Team
No response from Customer Service.
I cannot get my problem resolved.
I have emailed Customer Service many, many times but they do not respond.
Terrible.
December 12, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear David,
We are sorry to hear that you had not received your credit balance refund. We would like to inform you that the refund has now been successfully completed. Further details have been shared with you via our private channel. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Hi Matthew,
We're happy to hear that the setup was easy and the price was good. We appreciate your feedback on our service.
Regards,
Lyca Mobile operations
Worst Internet I have experience in ten…
Worst Internet I have experience in ten years using of lycamobile. No single coverage bad in Internet callings.
October 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Sharique,
We are sorry to hear about your experience with the internet service. This is certainly not the level of service we aim to provide, and we understand how frustrating poor coverage and call quality can be.
Please share your Lyca Mobile number and location via our private channel or email us at trustpilotreview@lycamobile.com, so we can investigate the issue and assist you further.
Regards,
Lyca Mobile operations
rede pior que lyca mobail Espanol em…
rede pior que lyca mobail Espanol em roming
December 9, 2025
Unprompted review
Reply from Lyca Mobile PT
Caro Ivan,
Lamentamos muito saber da sua experiência. Por favor, descreva o problema que está a ter com a Lyca Mobile e partilhe a mensagem de erro para que possamos investigar e resolver o problema. Para mais assistência, contacte-nos através do endereço trustpilotreview@lycamobile.com
Atenciosamente,
Operações da Lyca Mobile
My signal was lost and never fixed
My signal was lost and never fixed. After I was suggested to buy another simcard and do the swap, the team was not able to carry that out. I have sent an email about 3 weeks ago and no response. Your customer service is terrible.
October 6, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Farzona,
We regret to hear about the signal loss and the issues you experienced with the SIM swap. We also apologize for the delay in responding to your email.
We have reached out to you via our private channel to request additional details so we can assist you further. For any further support, please feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Undelivered sim card and no response from customer support
Complaint for Lycamobile Portugal
Undeliveried sim card
(Order Date: 26 Nov)
Invoice No. FS 06P2025/50937
I ordered a Lycamobile SIM card with the 50GB for €4 plan on 26th November, and until today I have not received the SIM card. Even CTT is unable to locate the package, which clearly means the order never reached me.
I have been trying to contact Lycamobile for many days through email, but there has been absolutely no follow-up or response from their support team. This complete lack of communication is unprofessional and extremely frustrating.
I am requesting:
1. A full refund for the undelivered SIM card and plan.
2. A proper investigation into the missing shipment.
3. Confirmation that the promotional plan will not be activated or charged without delivery.
This is a serious issue, and the fact that there has been no reply at all from Lycamobile makes the situation even worse. I expect an immediate resolution.
November 26, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Dayrin,
We regret that you have not received your SIM card and that our support team hasn't responded. We appreciate you bringing this to our attention.
Please share the email address used for SIM order and this will help us to check the delivery status and get back to you as soon as possible. If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Stay away from them
When I was visiting Portugal in April/2025 I bought their "pre charged" sim-card. I used it for a few days and returned to Spain and have kept the sim-card since then. Then in October I went do Portugal again and decided to recharge my sim-card using their app. I used it in October only for a few days and returned to Spain again and since then they charged me in November and December, but I just now noticed the charges. I called their customer care in Portugal and the guy said "when you recharged through the app it said you would me monthly charged on the same payment method used before". Its clearly a way for them to make money, but they just lost a customer. I didnt argue much about the 16 euros charged because the guy was clearly reading a script and insisting. I asked to cancel it and I do reccomend that you use a temporary credit card when you make a purchase with them. I will never use them again.
December 6, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Luís,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Good and fast service
Good and fast service. I thank this company and wish you success in your work and all your efforts. Thank you all.
December 2, 2024
Unprompted review
Reply from Lyca Mobile PT
Hi Brahim,
We're happy to hear that you had a positive experience with our fast service! We appreciate your kind words and wish you all the best as well. Thank you!
Regards,
Lyca Mobile Operations
excellent plus services and…
excellent plus services and affordability,
November 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Jerry,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Hi Sunny,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile operations
Eduardo was fabulous
Eduardo was fabulous, from the moment he contacted me I knew I had an expert, he was very patient, very easy to understand and following his instructions I was able to resolve the matter! I wish more service workers could be like him!
November 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Sonia,
We're happy to hear that you had such a positive experience. It's great to know the service provided was helpful, easy to understand, and resolved your issue effectively. We appreciate your feedback!
Regards,
Lyca Mobile Operations
Auto renwal scam
Auto renwal scam! The make it impossible to cancel because there is no customer service. They send you promotion texts everyday that you can't opt out of. I tried reaching out to help desk nobody gets back to you nobody available on chat. In the end I had to report them to my bank to reverse the charges and cancel my card so they don't charge me again. Huge waste of my time dealing with these people.
November 20, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Sara,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
my unlimited date pack wasn't working…
my unlimited date pack wasn't working properly
October 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Pratik,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
LycaMobile Operations
SCAM. If you cancel their services they will rob you until you do this:
I send a code that means: "I cancel the service and I want to keep my nr for a year". They sent me a sms that my prepaid (!) plan will be expired the next day. I don't have a subscription!! I didn't use their service for months but thought my number was kept. Then I saw on my bank account that they quietly charged me for a whole plan every month. When I called the scam service they just said: you cancelled your plan but you didn't cancelled the renewal of your plan, which happens automatically every month. Outrageous. they will not send you a message about that because they can steal from you for longer. And when you say anything they don't like to hear they will just hang up on you without a warning. By the way no one of them can speak proper English either. If you cancel the service and paying extra for keeping the number (as I did) you can't have a full plan as well at the same time. It's either one or the other, not both at the same time. But for scum callers it's perfect normal and they shamelessly keep charging your bank account. They will not even allow me to delete my card on their website when I'm not using their "services".
So what do you need to do?? When you are done with the scammers and if you want to keep your nr for a year send the code they provide BUT you need at the same time to cancel your plan renewal. And even better delete your card before that if they let you. No one told me about this. But now you know what you need to do! Best regards
November 18, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Anna,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your LycaMobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
LycaMobile Operations
Bad signals at home and various other…
Bad signals at home and various other zones i can't use Internet.
November 14, 2024
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
LycaMobile Operations
All ia fine but hotspot…
All ia fine, same performance issues like vodafone and in general network performance in Portugal is poor. its working great abroad.
Very basic functionality which is missing is HotSpot support!!!
November 11, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Yaron,
We appreciate your feedback. We're sorry to hear about the network performance issues you've experienced in Portugal and the lack of hotspot support. We'll investigate these concerns to improve our services. Thanks for bringing this to our attention.
Regards,
Lyca Mobile Operations
This company has the baddest internet…
This company has the baddest internet services ever. I regret why I chose Lyca.
November 10, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
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