Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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Doesn’t work
It’s very simple: it doesn’t work. I have no service, no data.
It’s ridiculous.
November 5, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Marta,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
The WORST company I’ve ever had to dealWith
I left a review a few months ago
- One star as no one was responding to my emails and couldn’t get through by none. Got response asking me to email customer services (giving me another email) which I did several times! STILL NO RESPONSE! 🤬.following this review I got an email asking me to respond with details so I sent the whole email trail with details of the order is placed etc.
The response I got was…. We apologize for any inconvenience and the delay in getting back to you.
We understand your request for a refund for the transaction that occurred in January 2025. However, we’re sorry to inform you that transactions are only visible in our system for up to 180 days. As this period has passed, we’re unfortunately unable to locate the transaction details to proceed with your refund request.
It’s LYCA MOBILE WHO HAVE CAUSED THE DELAY NOT ME- A complete joke!!
November 3, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Christine Brunton,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Great response.
It was very easy explanation. And doing very great job. Clear communication.
October 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're happy to hear that the explanation was easy to follow and the communication was clear. We appreciate you taking the time to share your positive experience!
Regards,
Lyca Mobile Operations
shit service/shit page/shit operator - coverage..
honest - im using u just because of necessity.. u are thieves in suits..
helpful - i'm not giving hand to thieves...
constructive -
1) invest to useful page, make quality check so there's no possibility to cheat customer by "credit" you actually cant use for plan renewal as 1st..
2) review/rewrite code for auto-renewal.. happened to me every time that I had enough credit for renewal my data plan.. failed.. and you eat my credit - pay per MB.. so only option is to go manual renew.. and gues what.. u cant use credit for it...
October 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi John,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Operations
purchased prepaid esim and got charged wrongly
I purchased a prepaid esim plan called “only pay as you go connection” for €8. In the website clearly says “no contract or binding at no extra cost”. I found out after one month I was charged €10 on my card and after another month another €10. Tried to contact them and finally after many times I was told I was on an auto-renewal plan which I never signed up for.
August 30, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Angelo,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Operations
When my phone failed on a weekend
When my phone failed on a weekend, I realized lycamobile has no weekend customer service; nor at night, either. I am switching to a more customer-service-oriented company.
September 27, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jeffrey,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Operations
No way to cancel eSIM data plan
I signed up for a mobile plan during my trip to Portugal in September. I’ve since been charged twice for renewals with no way to cancel it online (the site literally doesn’t allow me to do so) and I have unanswered emails to their support team over a month old.
August 29, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Customer,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and your eSIM order confirmation email via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Operations
Staff are always unhelpful
Staff are always unhelpful! They can never assist you with anything, literally anything.
The website is a disaster to work around, so you are left out with no support.
October 27, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Luis Jesus,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Dear Nagajan,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
Amanda I just call him and take service…
Amanda I just call him and take service is rally good and se is rally helpful.Her name is Amanda
October 21, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Fahad Islam,
We're happy to hear that you had a really good experience and found our service helpful. We appreciate you taking the time to leave us this positive feedback!
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile operations
Customer service is very satisfactory…
Customer service is very satisfactory and advisor have good ways to advise and provide assistance. Everything else is good but it take lil longer to reach a advisor.
October 14, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Sushil Bhusal.
We're happy to hear that our advisors provide satisfactory service and helpful advice. We appreciate your feedback and will work to reduce the waiting time to reach an advisor.
Regards,
Lyca Mobile operations
Lyca Mobile refuses to cancel a Ireland line of a brazilian!
Lyca Mobile refuses to cancel a Ireland line of a brazilian, as he can't log in to the website to cancel (because the chip is in Brazil now), and continues to charge a monthly fee to his credit card! Beware!
The SIM card doesn't receive an access code to log in to the website, so it's NOT POSSIBLE to cancel the service.
I emailed them, and they acted like I didn't understand, as if I had purchased an e-SIM card, when in fact, I have a physical SIM card. It turns out I'm in Brazil, and I can't cancel the line through the website.
I'll be contesting purchases and filing disputes every month, which will generate more costs for Lyca Mobile.
I await your immediate response.
October 14, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Pedro A,
We’re really sorry for the trouble you’ve experienced – we completely understand how upsetting this must be. Thank you for sharing your details with us. One of our team members will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile operations
No hotspot with esim and bad coverage
Lycamobil offers a cheap only data e-sim. Don't fall for it!!!
It has disabled the hotspot..... You cannot work on your laptop or stream a movie.
Coverage is very bad to non-existing in the Marvão area....
October 10, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry to hear about your experience – we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your LycaMobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
LycaMobile Operations
Always a problem to get invoice!
Always a problem to get invoice of payments done. Even thought we have direct dibet activated every month it is necessary to send a request for inoice issuing and it takes long to issue the document.
October 13, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
Thank you for sharing your feedback. We understand how inconvenient it is to repeatedly request invoices, especially when direct debit is active, and are sorry for the delay in issuing payment documents each month.
To assist further, please share the Lyca Mobile number and email address used to contact us so that we can check and get back to you.
Lyca Mobile top-up details can be accessed and downloaded directly from the My Account section of our website, which may help reduce wait times for future documents. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
My internet is not working in Croácia
My internet is not working in Croácia! I had to buy another Wi-Fi plan.
I am having trouble with no signal.
October 9, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Eneida,
We understand that you are facing a network issue on roaming. We will assist with this concern.
Please provide a complete address, and this will help us to check and get back to you as soon as possible. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Mad noob stuff never online always…
Mad noob stuff never online always ddosed by my own provider >:(
October 9, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We are sorry to hear about your experience. Please brief about the issue that you face with Lyca Mobile. Also, share your Lycamobile number and email address so that we can investigate and get back with a resolution.
For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
It’s very good for prices and validity…
It’s very good for prices and validity Period. I have been used lyca
4 years.
But internet services not Strong. It's sometimes ok but very week..
October 7, 2024
Unprompted review
Reply from Lyca Mobile PT
Dear Zakir Hossain,
We appreciate your long-term loyalty and are glad to hear that you’re satisfied with our prices and validity period. To help us investigate your internet service concerns, please share your Lyca Mobile number and postcode with us at trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Other than hotspot feature
Other than hotspot feature. Lyca gives very good coverage and service
October 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Wilfreda Antâo,
We appreciate your feedback and are happy to hear that you are satisfied with our coverage and service, besides the hotspot feature. Thanks for sharing.
Regards,
Lyca Mobile operations
Badly trained staff
Badly trained staff. Each one tells you a different story! All of them are rude and abrupt. I have received so many different conflicting bits of information.
Addendum - It's funny how they suddenly want to be your best friend (sort the situation) when you leave them a bad review...!
October 6, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Hagbard,
We are sorry to hear about your experience with hour services. This is certainly not the level of service we aim to provide. We’ll review this internally and provide additional training to ensure better support in the future. Please share your Lyca Mobile number and email address at trustpilotreview@lycamobile.com, so we can investigate and assist you directly.
Regards,
Lyca Mobile operations
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