Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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Unacceptable behaviour of assistance operator
On September 24, 2025, at around 12:34 p.m., I contacted the customer support line to request my CVP code.
After correctly providing all the security details and the confirmation code sent via SMS, I was taken aback by the attitude of the representative who answered the call: after confirming my data, he asked me again for my name, and when I replied, I was directly accused of not being that person, claiming that I was a man and demanding to speak with the real account holder.
I politely explained that I have a naturally deep voice — I am a singer and a contralto — and that, despite that, I am a woman and the actual account holder. Instead of showing understanding or at least handling the situation with minimal empathy or respect and offering an apology, the representative repeatedly and harshly insisted that I was a man, deliberately addressing me as “sir,” even after several corrections on my part. When, faced with humiliation and frustration, I firmly reiterated that I was the account holder, he hung up on me, abruptly ending the call without completing the service.
This behavior is discriminatory, disrespectful, and deeply offensive. It caused me significant emotional distress and anxiety. I was unjustly accused of lying, disrespected as a woman, and denied access to my own account information.
I have still not received the identification of the representative responsible for this incident, nor have I received any response to the three complaint emails I sent to your dedicated complaints address — the first of which was written on the very same day. It has now been twelve days.
Total indifference on your part?
September 24, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We sincerely apologise for the experience you’ve had — this is not the standard of service we aim to provide. Regarding your issue, please allow us some time to investigate this matter and get back to you with a resolution. For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Regards,
LycaMobile Operations
Amanda was very helpful
Amanda was very helpful! I solved my issue very quickly and effectively! Thanks!!!
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Maryna,
We're happy to hear that your issue was solved quickly and effectively. We appreciate you taking the time to leave us this wonderful feedback.
Regards,
LycaMobile Operations
Reply from Lyca Mobile PT
Hi Ayaz,
We’re sorry to hear about your experience. We truly regret the inconvenience caused and would like to make things right. Please share a few details about the issue you’re facing by reaching out to us at trustpilotreview@lycamobile.com, and we’ll assist you promptly.
Regards,
LycaMobile Operations
I sent them several emails to obtain a…
I sent them several emails to obtain a code as stated in their support section, but they never replied.
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Riccardo,
Wea are sorry to hear that your emails went unanswered. This is not the experience we want for our customers. Please share the Lyca Moibile number and email address used to contact us and we will prioritise your request and ensure you receive the code as quickly as possible. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Don't receive several messages during…
Don't receive several messages during the day and sometimes the celular data doesn't work several during a month.
Don't recommend this telecom company.
October 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Leonardo,
We are sorry to hear about the issues you are experiencing with message delivery and mobile data. We can help resolve this issue. We have emailed you requesting more details so that we can check and assist further. For any additional assistance, please feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
You network is very bad
You network is very bad, try to improve your network service
September 17, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Sharif,
We understand about your experience with our network. Your feedback is important, and our technical team is constantly working to improve coverage and service quality. Please share your Lyca Mobile number, email address and location at trustpilotreview@lycamobile.com so we can look into your area specifically. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Reply from Lyca Mobile PT
Dear Ali,
Thank you for taking the time to share your thoughts about Lycamobile Service. You are welcome to let us know if we are missing something to get you satisfied fully for an excellent star rating. Please feel free to reach us via email on Trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile operations
Norma's calls signal quality are…
Norma's calls signal quality are horrible
January 10, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Axel norman,
We are sorry you’re facing network problems. We refreshed the network profile, please restart the Mobile to use the services. If still issue persists, please share your email address so that we can provide you with the manual settings. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Pocket friendly internet service…
Pocket friendly internet service providers
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Mr.hardev Singh,
We're happy to hear that you find our internet service pocket-friendly. We appreciate your positive feedback and are grateful for your review.
Regards,
Lyca Mobile operations
All Good just have a smoll problem no…
All Good just have a smoll problem no good network internet speed no good
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Kuldeep,
We apologize for the inconvenience caused. We will assist you with the network and internet speed issue. Kindly share your Lycamobile number with us at trustpilotreview@lycamobile.com
so we can investigate and provide a solution.
Regards,
LycaMobile Operations
Bad call yes baf
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Fernando,
We apologize for the inconvenience and the bad experience you had with calls. Kindly share more details about the issue with us at trustpilotreview@lycamobile.com so we can investigate and assist you further.
Regards,
LycaMobile Operations
Excellent and nice bunlde
Excellent and nice bunlde . I will always prefer to lyca network.
October 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Mishi,
We're happy to hear that you find our bundle excellent and nice! We appreciate you letting us know that you prefer our network. Thank you for your feedback.
Regards,
LycaMobile Operations
very bad coverage very bad app very…
very bad coverage very bad app very slow internet very high tariff, international call are high
September 4, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with our coverage, app performance, internet speed and international call charges. Your feedback is important to us, and we’re continuously working on improving our network quality and app features.
Could you please share your location details and the plan you’re using at trustpilotreview@lycamobile.com so that we can check this further and suggest the best options available for you?
Thank you for bringing this to our attention.
Regards,
LycaMobile Operations
A nightmare for number transfer process
I’ve requested lycamobile pt for transfer of my old lyca number to the new eSIM I bought (iPhone started giving sim failure for the old sim) and it’s been more than 48hours and there’s no update. The customer support team is useless and all they say is we can’t do anything and have asked for a follow up. Due to this unpleasant service, my work has been affected.
Won’t recommend this network to anyone
Update: after 80 hours they finally transferred my old number to the new one. But there's still one concern that when will they re-enable hotspot services?
September 27, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We sincerely apologize for the inconvenience caused. Upon checking, the number transfer to your new SIM has been completed. Kindly verify and update us if everything is working fine.
If the issue still persists, please reach out to us at trustpilotreview@lycamobile.com, and we’ll assist you further.
Regards,
LycaMobile Operations
Worst network
Worst network, signals drop and network becomes undetectable.
Also no way to end subscription. Feels like a scam
August 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Amir,
We are sorry to hear about the issues you’ve experienced with the network and subscription. This is not the experience we want for our customers.
Please share your Lyca Mobile number and case details with us at trustpilotreview@lycamobile.com, and we will investigate the network issues and assist you with ending your subscription.
Regards,
Lyca Mobile operations
You are still be payed 7€ each month…
You are still be payed 7€ each month how to stop that
June 23, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Sellami,
To stop the monthly €7 payment, you’ll need to cancel your current plan or subscription. You can do this by logging into your account on our website or app and following the auto-renewal cancellation steps.
If you need assistance, please contact us directly at trustpilotreview@lycamobile.com with your Lyca Mobile number and recent payment proof, and we’ll be happy to help you cancel the plan and stop the payments.
Regards,
Lyca Mobile Operations
prepaid plan with 100 GB for 30 days.
I have a prepaid plan with 100 GB for 30 days. I’m on vacation in Portugal. Most of the time, the speed is throttled by Lyca to between 1 and 7 Mbps that's very slow even for web surfing !!. With my regular provider in roaming, on the same Vodafone network (Lyca also uses Vodafone’s network in portugal), I get 200–280 Mbps. Sometimes Lyca’s speed is okay, between 60 and 120 Mbps, but it doesn’t last long and most of the time it’s very slow between 1 and 10 mbps !!!!. It’s cheap, but it’s garbage — I’ll never buy Lyca again. Very bad user experience. Next time I’ll go with MEO, NOS, or Vodafone.
September 20, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Philippe,
We’re sorry to hear that the internet speeds during your vacation in Portugal did not meet your expectations.
While we strive to offer competitive pricing, we also want to provide good quality service. We appreciate your feedback regarding the speed fluctuations and will share this with our network team to see how we can improve the experience for our customers roaming on partner networks.
If you’d like, please contact us directly at trustpilotreview@lycamobile.com with your number, current location address and device model, so we can review your account and assist further.
Regards,
Lyca Mobile Operations
Thank you Amanda
Thank you Amanda for answering my questions and finding a solution to my concerns.
September 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Brian Tapson.
We're happy to hear that our team addressed your concerns and provided helpful solutions. We appreciate you taking the time to share your positive experience with us!
Regards,
Lyca Mobile operations
Very good product at a super reasonable…
Very good product at a super reasonable price. Thank you so much for making my life better! Loveee
September 17, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Anne,
We're happy to hear that our product, offered at a reasonable price, has improved your life. Thank you so much for your positive feedback; we appreciate it greatly!
Regards,
Lyca Mobile operations
Only 12 gb for roaming when I am paying…
Only 12 gb for roaming when I am paying for a total of 100gb...isn't good.
Why can't I use the full 100 on my desired needs?
Also, it brakes along the signal when the roaming data is over the 10gb of usage
September 16, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
Thank you for your feedback. We understand that having only 12GB of roaming data out of your total 100GB allowance. Roaming data is often subject to different policies and limitations due to agreements with network providers in other countries, which can affect the amount available and the quality of service after a certain usage threshold.
We’re sorry for any inconvenience caused when your signal weakened after exceeding the roaming limit. We’re constantly working to improve these arrangements and provide clearer information about roaming data limits.
If you’d like, please reach out to us at trustpilotreview@lycamobile.com with your Lyca Mobile number. So, we can review your plan options and help find a solution that better fits your needs.
Regards,
Lyca Mobile Operations
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