Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
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For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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hello,
two weeks ago I called your help center that the renewal of Lyca Boss OL 100 GB package was not my own action
after contacting with LycaMobile Portugal, they investigated my case and returned the amount to me
in the future I would stop the renewal of the plan a few days before the end of the expiry day.
thanks again
September 2, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Ali,
We're sorry to hear that you haven't received the refund yet. We’ve sent you an email with an update and proposed resolution. Kindly check your inbox and get back to us via the private channel trustpilotreview@lycamobile.com for further assistance.
Regards,
Lyca Mobile Operations
i already sent you an e-mail weeks ago…
i already sent you an e-mail weeks ago and you never answered.
August 31, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re really sorry for the delay in replying to your email — we completely understand how frustrating it is to wait without an update.
Please allow us a little more time to investigate your case thoroughly and get back to you with a solution. We appreciate your patience and we’re treating your case as a priority.
Regards,
LycaMobile Operations
I live in Lisbon and the signal of…
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider .
Update: they send me some instructions to improve the signal.. seem it's a little bit better. I will see in the next days.
September 11, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Daniele,
We’re sorry to hear that you’re experiencing network issues.
Please reach out to us at trustpilotreview@lycamobile.com with the following details:
• Your Lyca Mobile number
• Handset model
• Location postal code
• A screensho of the error message
• Alternate contact number
This will help us investigate and resolve the issue as quickly as possible.
Regards,
Lyca Mobile Operations
Can't share internet to laptop
Can't share internet to laptop. Terrible.
Even reply is so polite, but deliberately false.
As engineer I now that you intentionaly block that.
And you are not pay attention that you are doing so.
August 7, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Roman,
We’re sorry to hear you’re having trouble sharing your mobile internet with your laptop.
Unfortunately, at this time, we do not support hotspot/tethering features. Please know that we take your feedback seriously and will consider it for future updates.
Regards,
Lyca Mobile Operations
My e-sim stopped working
My e-sim stopped working. I had to contact Lycamobile assistance three times before getting a final solution: replacing the e-sim card. Although the issue was solved it took me a long time and the help-desk is only available during work hours, not 24/7.
August 1, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Clara,
We appreciate your feedback and are sorry your e-sim stopped working. We regret the inconvenience caused by the multiple contacts and the time it took to resolve. We acknowledge your point about our support hours.
Regards,
LycaMobile Operations
Helpful and efficient sim swap after phone theft
I had my mobile phone stolen and Amanda at Lyca Mobile was very helpful, professional, and efficient in listening to my issue, checking everything was legitimate, and following the best steps to block my number from my previous handset, transfer my existing number to my new sim, and keep me updated on the request's status.
This was just the help I needed to feel more secure and safe about my phone number and my personal details.
I can have no complaints, except I wish there was an emergency Lyca Mobile number to call outside office hours.
Thanks, Amanda!
September 8, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear James,
Thank you so much for your feedback and for taking the time to post this review. We take on board your valuable feedback, as it's our customers who allow us to constantly improve our service, products, and offers. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
Worst experience with network
Worst experience with network. It doesn’t give full network so you are often experiencing internet issue.
September 5, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Adesh Paswan,
We are sorry to hear about the difficulties you have faced with network coverage and internet connectivity. We understand how important a stable connection is and apologize for the inconvenience caused.
Further to our telephonic conversation, we have requested additional details via our private channel. For any further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
I did NOT sign up for a phone plan
I did NOT sign up for a phone plan, just for a pre-paid sim. Lyca automatically charged me, now it seems I must go through their customer support to try to cancel.
Update on 05 September 2025:
Lyca replied yesterday and asked for my sim/number. I just sent my numbers to them today, along with an attachment of the pdf of the auto charge on my bank account.
Let’s see if this is resolved.
September 3, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jay,
We’re very sorry for the confusion and inconvenience you’ve faced. To help us investigate this quickly and cancel any unwanted charges, please send us your SIM/number and relevant details at trustpilotreview@lycamobile.com
so that our team can review your account and assist you with a fair resolution.
Thank you for bringing this to our attention and for your patience while we sort this out for you.
Regards,
LycaMobile Operations
Easy to enroll, horrible to cancel
Easy to enroll, impossible to cancel.
Their email is not working, you just get ignored, then you need to call 10 times to cancel and get a refund. Really frustrating, don't recommend
August 25, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Luis,
We’re sorry to hear about your experience. While we’re glad to hear that the enrollment process was easy, it’s clear that canceling and getting support should have been much smoother and we sincerely apologize for the frustration this caused.
If your issue is still unresolved, please send us a email to trustpilotreview@lycamobile.com with your details so we can look into it and assist you directly.
Regards,
Lyca Mobile Operations
Terrible. Customer service is friendly
Left Porrugal 3 days ago. Travelled to NL via ES. Immediately in Spain no network. Same after arrival in NL. No way to call and even worse doing my internet banking. No respond from customer service via mail, chatbox useless. Well, I never received any notification about not being able to use Lyca abroad. I have an active bundle. I'm not very satisfied with the usage of Lyca in Portugal but not satified at all with Lyca abroad. I called with Lyca Customer Service this morning. The employee was very helpful and friendly but could not solve the issue. Investigationis ongoing. I wait for a solution.
Despite the fact that a very friendly customer agent opened an urgent case which sould be investigated yesterday, after 24 hours nothing. Today after 48 hours, nothing. Urgent case?
Today Friday 05-09 ( 8 days after the issues started) still the same issues. No network. Can not do my internet banking and needed to buy a local sim. After my complaint here I was contacted by Naveen, Karthikeyan and Albert. All came up with the basic solution. Restart, set phone to roaming etc. After my reply that this is not the solution, the support goes into silence. No follow up, no signs of ongoing investigations, nothing. Total silence. Unbelievable disappointing.
Today 11-9 I wrote an email to the complaints department. Two weeks being cut off without any technical explanation or solution offered is too long. I don't want to spend my valuable time doing this but unfortunately had to. I hope for a feedback and a solution.
August 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear about the inconvenience you've faced while traveling. We're glad to hear our customer service agent was friendly and helpful, even if the issue couldn't be resolved immediately. Please be assured that our team takes these cases seriously, and if an investigation has been opened, we will follow up as soon as we have a resolution.
Regarding your concerns about other reviews: we value genuine customer feedback, both positive and negative. Every review helps us improve, and we welcome transparency in all our interactions.
We appreciate your patience and completely understand your frustration. If your issue remains unresolved, please feel free to reach out to us again with your case reference number at trustpilotreview@lycamobile.com, so we can check and resolve this as soon as possible.
Regards,
Lyca Mobile Operations
Excellent
Support by Ms. Amanda was excellent, professional and straight forward
August 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Jubaier,
We're happy to hear that you had an excellent and professional support experience. We appreciate you taking the time to leave us this positive feedback.
Regards,
LycaMobile Operations
Amanda was great in her assistance
Amanda was great in her assistance. I rate her service the best so far.
August 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Rachel,
We're happy to hear that you received excellent assistance. We appreciate you letting us know that you consider the service you received to be the best so far.
Regards,
Lyca Mobile Operations
Terrible service
Terrible service. Don’t respond to emails to customer service - that is if you can actually email them (mailbox is often full). Chat doesn’t work and spent numerous hours trying to get in touch by phone only for it to get cut off. 🤬
After posting this Lyca responded to my
Review so I emailed them via email
Address ontheir comment. Over a week in and still nothing… that says it all really!!’n
May 28, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Christine,
We’re sorry for the experience you've had, not being able to reach us by email, chat, or phone is incredibly frustrating, and we completely understand your disappointment.
If you're still in need of support, please contact us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue. So, we can check and assist you accordingly.
Regards,
Lyca Mobile Operations
Thanks Amanda for resolve the issue and…
Thanks Amanda for resolve the issue and we'll explained
August 22, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Ramapriya,
We're happy to hear that the issue was resolved and that it was explained well. We appreciate you taking the time to leave us feedback!
Regards,
Lyca Mobile Operations
Amanda was really helpful in resolving…
Amanda was really helpful in resolving my issue. She quickly understood my concern, responded with patience and assisted me to transfer physical sim to esim. Great work Amanda & thanks Lyca
August 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Anoop,
We're happy to hear that the issue was resolved smoothly. We appreciate your positive feedback regarding the assistance you received during the physical SIM to eSIM transfer. Thanks for taking the time to share your experience.
Regards,
Lyca Mobile Operations
I tried to sign up to Lycamobile
I tried to sign up to Lycamobile - they charged me and I have not had any information on the service. I have no number or information at all.
I signed up via a referral link.
I have tried various times on chat to get hold of them and also via email and no one responds. This is a terrible service.
August 6, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Georgina,
We’re sorry to hear about your experience, and we completely understand how frustrating it is to be charged without receiving the service or any communication especially after signing up through a referral link.
You should have received confirmation of your order and service activation promptly after payment.
Please contact us directly at trustpilotreview@lycamobile.com with the payment proof and the link you used to place the order. We’ll prioritise your case, ensure your service is either activated or issue a full refund if preferred.
Regards,
Lyca Mobile Operations
Total scam. Unauthorized charges.
Signed up for a one month eSim 10 months ago. After the month I deleted the eSim from my phone. Since then they have been take large sums of money from my credit card every month. I don't know what the eSim phone number was anymore. They insist they can't do anything without the number even though I have sent them bank statements showing the exact dates and amounts. TOTAL SCAM! AVOID AT ALL COSTS.
August 12, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Larry,
We are sorry to hear about your experience. We completely understand your concern regarding the unexpected charges and the difficulty in resolving the matter.
Lyca Mobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lycamobile account.
Please share the SIM order confirmation mail and the email address that was used to contact us so that we can check and get back to you. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile operations
the speed of internet iş more than slow…
the speed of internet is more than slow
I still can't believe why I couldn't use my data on my computer via hotspot
extremely disappointed and dissatisfied
August 19, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Amy,
We’re really sorry to hear about the slow internet speeds and the difficulties you're experiencing while using your data via hotspot.
Please note that, unfortunately, hotspot functionality is currently not supported in Portugal.
If you haven’t already done so, we kindly ask you to contact our support team at trustpilotreview@lycamobile.com, providing the following details:
Your Lyca Mobile number
Handset model
Your location/address
A screenshot or link to an online speed test result
This information will help us troubleshoot the speed issue and work towards a prompt resolution.
Regards,
Lyca Mobile Operations
Satisfied
Well the service was good and Amanda helped me in every possible way and I’m satisfied with Lyca mobile service
August 14, 2025
Unprompted review
Reply from Lyca Mobile PT
Hi Burham,
We're happy to hear that you are satisfied with the assistance you received and our service. We appreciate you taking the time to share your positive experience with us.
Regards,
LycaMobile Operations
The worst provider on health
I really wanted to leave a review because Lyca mobile it is the worst provider I’ve ever had in my life. HORRIBLE!!!
August 15, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Matteo,
We’re sorry to hear about your disappointing experience with Lycamobile.
We’d genuinely appreciate the opportunity to understand what went wrong and see how we can make things right.
If you’re open to it, please contact us at trustpilotreview@lycamobile.com with your details and a brief description of the issue. We’ll review your case and assist you accordingly.
Regards,
Lyca Mobile Operations
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