Good service at reasonable cost, but poor communication. All messages I receive from Lyca come in Portugese and I only speak English. There should be a translate option button or something to allow... See more
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Review summary
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Plus It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good. It's easy to join first off either by purchasing a card from one of the numerous smal... See more
Company replied
For a few weeks now, I can't contact any customer service, and no one is replying to my emails. My subscription was automatically set to auto-renew, and I can't stop it. Their app does not work for... See more
Company replied
I live in Lisbon and the signal of internet connection is so poor... Unbelievable, 2 minutes to check my balanc on internet banking.... I will get another provider . Update: they send me some instr... See more
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
892 reviews
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⭐☆☆☆☆
⭐☆☆☆☆
A disappointing service from start to finish. A plan that promises stability but delivers constant frustration. The internet fails at the worst possible moments, as if it’s testing the customer’s patience every single day.
The biggest issue, however, is the renewal process: disorganized, confusing, and at times outright abusive. I have experienced duplicate charges more than once, with no transparency or timely resolution. It is unacceptable to pay twice for a service that doesn’t even meet basic expectations.
The experience is defined by stress, wasted time, and a constant feeling of being disrespected. I would not recommend this to anyone who values their money and peace of mind.
April 3, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
We’re very sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.
We understand your concerns regarding network issues and duplicate charges. Thank you for sharing your details with us. One of our team members will reach out to you shortly to assist further and ensure your concern is fully resolved.
If you would like to contact us directly, please feel free to email us at trustpilotreview@lycamobile.com.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Prezado(a) Cliente,
Agradecemos muito suas amáveis palavras e seu feedback positivo. Ficamos muito felizes em saber que você teve uma boa experiência com nosso serviço.
Seu reconhecimento significa muito para nós e motiva nossa equipe a continuar oferecendo o melhor suporte possível a todos os nossos clientes.
Caso precise de mais alguma ajuda, não hesite em nos contatar a qualquer momento. Estamos sempre à disposição.
Atenciosamente,
Equipe LycaMobile Trustpilot
internet is not good not even 4g work…
internet is not good not even 4g work well 👍🏻
April 2, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Avas,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Thank you Dilma for your lovely support…
Thank you Dilma for your lovely support and patience.
I appreciate it.
April 1, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Akki,
We are so happy to hear that you received such wonderful support. We truly appreciate you taking the time to share your kind words with us.
Regards,
Lyca Mobile Trustpilot Team
Rip-off, Not advised at all
Do not use this provider under any service, they keep charging you under their auto renewal disguise and save your card details for 365 days as per their company policy. This provider uses this dark pattern to keep charging your card. Stay away at any cost
March 31, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Zeeshan,
Thank you for sharing your feedback with us. We are sorry to hear about the auto renewal issue you experienced and appreciate the opportunity to assist you.
We are currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
Lyca Mobile Trustpilot Team
Soo good and soo fast transaction and…
Soo good and soo fast transaction and service
March 29, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear bijay,
We are happy to hear that you had a positive experience with our fast transaction and service. Thank you for your feedback; we appreciate it!
Best Regards,
LycaMobile Trust Pilot Team
Inexpensive but flawed
Plus
It is inexpensive compared to the competition. It runs on Vodafone network so the coverage is good.
It's easy to join first off either by purchasing a card from one of the numerous small store resellers or online.
I can now hotspot it, which I couldn't do just a few months ago.
Minus
Sometimes the data connection doesn't always run smoothly despite good signal strength.
It seems to consume more data than the equivalent identical usage using other operators.
My most recent automated payment showed as failed despite the fact the linked card was active and funded. 20 minutes wait to speak to customer service. Agent stated they could only make one attempt at taking payment so I should cease the tariff I am (was?) on my choose another. I did this and it now costs 2 euro more. So I suspect they were forcing me to change tariff
Tariff changes cannot be done in the app, which is of limited use.
March 30, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Steve,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you experienced with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
I buy 100 gb data on 6.4 euro but they…
I buy 100 gb data on 6.4 euro but they deduct my 8 euro fool
March 19, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Suman,
Thank you for taking the time to share your feedback. We are sorry to know that you have been charged more than the bundle price.
Based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lyca Mobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Reply from Lyca Mobile PT
Hi Farid,
Thank you for your positive feedback. We are delighted to hear that you had a good experience with our service.
Regards,
Lyca Mobile Trustpilot Team
Good very help ful
March 27, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Maruf,
We appreciate you taking the time to share your positive experience, we are glad that we could be helpful to you.
Best Regards,
LycaMobile Trust Pilot Team
Stress-free cancellation
Stress-free cancellation
I need to cancel my data plan and I was expecting a difficult process, but Amanda made incredibly easy. She is professional, did not try to pressure me into staying, and handled the request in minutes.
I really appreciate the transparent and respectful customer service.thank for the help!
March 25, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Bikram Gurung,
We're happy to hear that the cancellation process was stress-free. We appreciate your positive feedback regarding the transparent and respectful service you received. Thank you for sharing your experience!
Best Regards,
Lyca Mobile Trust Pilot Team
Solid low-cost mobile carrier
Solid low-cost mobile carrier. Easy to use website. Good service, even better prices. I have no complaints.
March 25, 2026
Reply from Lyca Mobile PT
Dear Roy,
We are happy to hear that you find our service and website easy to use, and that you're satisfied with our prices. Thank you for your positive feedback!
Best Regards,
LycaMobile Trust Pilot Team
Last month I recharged for 10 Euro…
Last month I recharged for 10 Euro twice(20 Euros) and my phone network was not activated. When called the call centre, irresponsible answers and blaming the bank. For 2 days without net and phone connection,
February 17, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Rajesh,
We’re sorry to hear about your experience and understand how frustrating it must have been to face service issues after recharging your account.
We regret the inconvenience caused due to the network not being activated and the experience you had with our customer support team. This is not the level of service we aim to provide.
As you have already shared your details, our team is currently reviewing your case, including the recharge and service activation, and will get back to you with an update as soon as possible.
Kind regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile PT
Hi Dipendra,
Thank you for taking the time to share your feedback. We are sorry to hear about the Slow internet issue experienced with Lycamobile.
Unfortunately, based on the information provided in your review, At the moment, we are unable to identify or investigate your case as there are no identifiable details such as your Lyca Mobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your Lycamobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
Lyca Mobile Trust Pilot Team
Service stopped working for days
Service stopped working for days, so I uninstalled the e-sim and moved to another carrier. Then it was impossible to cancel my plan. No support of any kind whatsoever.
Update: fixed after seeing this review. Cheapest service out there so good with the bad.
October 14, 2025
Unprompted review
Reply from Lyca Mobile PT
Dear Customer,
Thank you for contacting the Lycamobile Trustpilot Team.
We are sorry to hear about the service disruption and the difficulty you faced while cancelling your plan. Please accept our sincere apologies for the inconvenience caused.
Kindly share your Lycamobile number, email address and any reference number associated with your issue so we can investigate and assist you further.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com.
Thank you for your patience and understanding.
Best regards,
Lycamobile Trustpilot Team.
I can be easy online with Lyca Mobile…
I can be easy online with Lyca Mobile Sim card.
January 24, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Ycaar,
We are happy to hear that you find Lyca Mobile Sim card easy to use online. Thank you for sharing your positive experience with us!
Regards,
Lyca Mobile Trustpilot Team
all ok this plan is expensive moito…
all ok this plan is expensive moito caro and running slow i have lyca bos plan
March 10, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Tilak,
We appreciate your feedback. We are sorry to hear that the plan is expensive and running slowly. We'll look into this to improve our services.
Regards,
Lyca Mobile Trustpilot Team
Thank you John Lou.
I'm having my vacation in portugal next week and contacted Lycamobile. John Lou helped me on how the the packages works and how to configurate the internet settings.
March 13, 2026
Unprompted review
Reply from Lyca Mobile PT
Hi Eva,
We are happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback regarding the assistance you received with your Lycamobile plan for your Portugal vacation. Thank you!
Regards,
Lyca Mobile Trustpilot Team
Once payment travel plan is being charged monthly.
Last month a bought one month plan for travelling, but now they charged me again like if I had an subscription, I did not wanted monthly plan since I used it only for travelling. Tried to log in and I cant since I am not in Europe anymore. Hope you solve it soon and give my money back. Thanks
March 11, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Atila,
Thank you for taking the time to share your feedback. We are sorry to hear about the charges with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
This company is a scam
This company is a scam. At the end of the term they turned on the auto renewal and deducted money from my account. I was unable to remove my bank information and had to go to the bank to cancel my card. When I called customer service they said their systems were down and to call back next day. Don't deal with these scammed.
March 9, 2026
Unprompted review
Reply from Lyca Mobile PT
Dear E.Medeiros,
Thank you for taking the time to share your feedback. We are sorry to hear about the autorenewal with LycaMobile.
Unfortunately, based on the information provided in your review, we are currently unable to locate or investigate your case as there are no identifiable details such as your LycaMobile number, email ID, or any reference number linked to your account.
To help us review your concern and assist you further, please share your details through the secure private link which we sent the email ID linked with your Trust Pilot account.
Alternatively, you may also contact us directly by emailing trustpilotreview@lycamobile.com at any time. Please include your LycaMobile mobile number in the subject line so that our team can quickly locate your account and proceed with the investigation.
Once we receive your details, we will review your case promptly and work towards resolving the issue.
Thank you for your cooperation, and we look forward to assisting you.
Best Regards,
LycaMobile Trust Pilot Team
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