Vueling Airlines Reviews 322

My wife and I had to cancel travel plans due to sad circumstances - a cancer diagnosis in the family. Vueling customer service agents were so lovely and helpful, and I feel that they very kindly went above and beyond to help us during a difficult time. Really grateful.

i dont know why i travel with vueling, i almost always have bad experiences when i do. a couple of weeks ago a had to travel from barcelona to copenhagen. the flights was unfortunately delayed with approximately 2 hours, this was a problem in all of the airport of barcelona, due to bad weather. of course bad weather is not the fault of vueling, but when we finally were about to board the plane, after a long time of delay, vueling insists on measuring almost every handbag to see if it exceeds the measurements (i believe as an excuse so they can charge you extra). and when it came to me, i had a normal size computer bag on me, and i had also paid for luggage, the woman attending me just let me throw, but i heard from her colleague, that is was important that she really measured the bag. just to be clear, i didnt pay anything extra. i know a lot of airline companies are assholes when it comes to measurements, but in this case, when my bag is clearly not too big, we are 2 hours late, is it really so important to double check every customer.

250 euro credit voucher wasn't working - called multiple times - needed to book flights- day after day same story we'll sort it out - ripped me off 250€ daylight robbery - thieves - customer service agent in a rush to get off call!

It was such a good flight. Everything was at schedul, the staff was nice and there was almost none turbulence. 10/10😛😛

They refused to let me board, citing 'No visa' as the reason. This was their mistake, as I had been in the same country a few days earlier, and just a few hours after this incident, I flew to the same country again without any problems using a different airline. All my complaints have gone unanswered. The staff was very rude when I asked them to check again and showed them my previous stamps in my passport.

The worst service EVER. I stayed at a hotel in Ibiza 12 minutes from The airport by car. I was picked up ar my hotel at 12.45 so plenty of time to reach The airport. My flight was taking of 14.40. But because of a traffic jam i arrived at The check in counter 14.01 (i was number 3 in Line, so The time was about 13.58 when i started getting in Line). When it was my turn The lady behind The desk Said : check has ti be done 40 minutes before take off. I explained her that i was in The Line before that time amd told her it was 14.01. She Said again very stricht : check in is 40 minutes before take off so you have to make a new booking online.
Because of this lack of service i missed my connection flight in Barcelona. I had to pay about 500€ for a whole new trip. I was suppose to be Home to my kids thursday Around 20.45 but because of vuelings lack of service i arrived The det after with a sleep over in Barcelona. Evenmore when i was almost finished with my booking i Got this message : The Company has just raised The Price with 92€, do you still want to book The ticket.. What a disgrase.. i was in The Line 13.58 but my turn was 14.01 and therefore i couldnt check in… NOT OKEY. Me and my label has used vueling many times, but my firm Will in The future use all other companies. Even if we have to pay more. Because or your lack of service i Will never use your Company again. And i Will tell all of our dj’s and partners to never use you again..

Absolutely appalling customer service. Emails not replied to. System errors causing emails not to be received with attachments. Call centres with an endless automated menu and when you do finally speak to someone, all they care about is getting you off the phone as quickly as possible. I've been stuck in a cycle of being unable to provide the requested evidence for weeks, following a cancelled flight, and have been unable to get anyone to understand or help! Stay away!!

Their website messed up when trying to book and booked me twice as the passenger rather than my partner. They then wanted £130 to change the name on the booking which was twice the price of the ticket itself. This policy is completely unfair and I will be avoiding them in future.

Connecting flight cancelled, no info given, noone able to help. One person at very hard to find help desk with 100 people waiting- who wasn't even the right person to actually do something. Bag now missing in action. 2 hours later have yet to speak to someone who can rebook us. Web site no help at all. Will never fly with them again.

Horrible.
Always delayed.
Very rude crew.
Planes are old and lack maintenance
AVOID

Avoid this company. Went into check-in plenty of time prior to check-in close for them to reject check-in and to go to customer service. Customer service refused to take any responsibility with plenty of back and forth as to who to contact which ended in nothing. Went as a couple and they offered us to pay for the next day flight with zero compensation and only had space for one person. 20+ people complaining about the same issue for them to take zero responsibility and for them to completely ignore us despite having WELL OVER an hour before the flight departed. Unprofessional. Terrible customer service who acted as though he was on holiday himself. Lack of responsibility. Lack of general service. Lack of a flight. Booked with EasyJet for a flight to get back after for Vueling was absolutely useless. I would never recommend this airline. I would never step foot near this airline. Overpriced tickets for absolutely no service and no flight or compensation. Online customer service is merely a bot who would ‘not recognise your booking’. You’re wasting your time and energy with this airline.

Horrific experience, 3-hour delay, a plane that stank horribly, horrid heat. Cons. No compensation. Never again!

We were unfortunate enough to choose to fly with Vueling on the day of the IT Global outage. Sure that wasn't their problem but how they dealt with it (or didn't for that matter!) was shocking and subjected us to some of the most appalling customer service I have ever encountered (and that is saying something!)

We queued for 3 hours at bag drop to get to the front of the queue and find all Vueling staff had all but disappeared. Deep breath, join another queue - this time only an hour. Check bags in all fine. Fast forward 4 hours and 2 more delays later we board the plane ready for take off and then get told via email whilst ready for take off our flight is cancelled so off we go. We were advised to go to check in desk to rearrange next flight and hotel but nobody to be seen. We are now 3 weeks later and no refund at all. No way of getting hold of anyone and it would appear Vueling literally have our money for nothing.

We spent a total of 10 hours in that airport that day only to end the day with plane staff shouting at customers and shooing us away. Scumbags!

DO NOT USE THIS AIRLINE. No customer service when the 'you-know-what' hits the fan!

I am from Kazakhstan.

The Airline's online search/reservation tool is set up incorrectly. When you search one way fares, and later re-visit the website, the online tool shows you return destination. E. g. earlier I looked for fares from Porto to Naples, when later I re-visited the website, the online search was showing flights from Porto to Naples. As the result of this, I purchased for EUR 241.13 a ticket from Porto to Naples, instead of Naples to Porto. I found out this a few days later.

I contacted the call center in Moscow, and was talking to your agent Jessica, I was informed that due to the fare conditions, a refund could not be issued for the incorrectly booked ticket. Subsequently, we had to purchase another ticket for EUR 175 for the correct route Naples – Porto on July 12, 2024, resulting in double payment to Vueling.

I tried to claim refund online for the double payment, but it is just impossible.

No e-mail for complains, online claim/refund forms are automated, call center is not customer-oriented. Even though, customers pay employees' salary.

I am myself former airline employee and aware of good customer service.

It is frustrating, paying EUR 416.13 for one way trip from Naples to Porto, without baggage and a seat.

We had to pack one suitcase in another and check-in, to avoid one more payment for checked luggage.

There is no customer service with this airline. It's impossible to speak to someone when things inevitably go wrong and the automated help centre and phone line can't answer your questions.

I wasn't able to buy 1 cabin case, they force you to buy it for all passengers on the booking. I also wasn't able to get a free seat with online check in. A classic case of being conned at every step. I've just paid £36 for two middle seats!

I will never fly with this airline again.

Ref 09091937
Our return flight from Cangas to Gatwick on the 3rd of June was canceled a few hours before our flight due to the air crew not having enough working hours to fly the plane.At Cangas ovd airport we were given a voucher for a hotel some 10km away and told that our food,drinks and accomodation would be covered as the next return flight was on the 6th of June some 3 days later,all seemed ok till we arived at the hotel,only to be told Vueling airline had not made a booking and the hotel was full.we were unable to contact vueling sp had no choice but to travel some 40 km back to the hotel we had left earlier as the airline could not be contacted.we sent the airline a claim for canceled flight,3 nights hotel,3 days food and drink,my wife missed one day of work,we also had to pay £45 extra for our car parked at Gatwick,we paid for taxi,s and our laundry as we planed on 4 nighs away and not 7.The airline has paid us just over £250 a fraction of our costs,when you phone them no matter which option you pick ypu go round in a circle and no one to speak to,emails dont get replys they are awfull tp deal with,i need this sorted very soon before we have to take it to a small claims court.Dont replay telling me to cotact you through your chanels no one replys,and if they do they have not read our email.How you can say its not down to you wjen the flight was canceled due to lack of staff.as i cant contact you by phone or email then we can chat on here for the world to see
Its quite simple and your reputation cant get much worse.well we have now received the flight cancelation payment,but no appology or explanation of how we were sent to a hotel we were not booked into,or compensation for loss of earnings,3 days extra parking,laundry costs etc.all has been reported to the Caa,why they didant sort it ages ago without geting an awfull review we may never know.
No point in me emailing you,you dont read it,and you dont answer the phone,i think im still £300 out of pocket,you have my contact details.

Horrible experience. They made me pay 60 euros to check my bag even though i had a small backpack that FITS UNDER My SEAT. I have flown other budget airlines all around the world including Ryan Air, never had any issues until I fly Vueling. Not to mention this airline is more expensive compared to other budget airlines. And for what? I will be avoiding this airline in the future and flying with airlines that don’t charge 60 euros for a small bag.

There is absolute no customer service. I left my passport in the plane. I tried to go back to get it but it was too late. No one at the airport or on the phone wanted to help. There is 0 customer service. It’s not worth saving money when there is no customer service. There should be customer service you can speak to for emergency situations. At the airport most of the staff just said it wasn’t their job to help. Complete nightmare.

OMG I’ve just read some of these reviews and this airline is appalling. My complaint is trivial compared to some but I will repeat it anyway. We checked in at Rome airport only to be told we were 8kg over. No I said our total weight was 48kg and we had 25kg each and I produced the paperwork to prove it. They then went into a long conversation in Italian, no more English was spoken, and eventually passed us through, no apology or explanation. When we did finally get on our flight the captain announced there would be a 3 hour delay ! I have never flown with this airline and would never again.

The most rude, unprofessional, defensive and unpleasant airline personnel I've ever had the misfortune to encounter. The air stewardess told me that she was snappy, rude, impolite and deeply unpleasant because of "my face". They treat you as if you are some annoying person on the street instead of a customer paying for their supposed best seats. And all the overhead luggage compartments were full at the front.