The M6 Bed Warehouse Reviews 165

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and non-pushy approach, making the selection process pleasant and informative. People are very satisfied with the products, often highlighting the quality and comfort of their purchases. The service, from in-store assistance to delivery and installation, is frequently described as exceptional, efficient, and professional. The delivery service is particularly commended for its speed, punctuality, and the politeness of the delivery teams, who often go above and beyond by assembling beds and removing old mattresses and packaging. While most orders proceed smoothly, some customers experienced minor issues with order details, though these were generally resolved to their satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Product

Users describe positive interactions with the product. Customers are consistently happy with the quality and... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and professionalism of the... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many praise the efficiency and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers mention their order numbers, indicating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On entering the M6 Bed Warehouse in Winnington, my husband and myself were met by a lovely sales lady. She offered us lots of advice as we were unsure of the type of bed and mattress best suited to... See more

Rated 5 out of 5 stars

Visited Winnington store with elderly relative looking for a new bed. Michelle was absolutely wonderful and couldn’t have been more helpful. She did not rush my Mum and was more than patient. She s... See more

Rated 5 out of 5 stars

Superb customer service from us entering the shop and being greeted by Sarah, who helped us find the right mattress, she is very knowledgable. We were kept informed of when our delivery would be and... See more

Rated 5 out of 5 stars

Extremely helpful in the showroom, no pressure to buy & plenty of time given to make decisions. Time scale was spot on. On the day of delivery the personnel went over & beyond installing the bed. Bo... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store

Written by the company

We are a family-run business and have been offering the very best service, choice and value to our customers since our beginnings in the early 2000’s. We have grown from a small shop with 2 staff members doing everything from buying and marketing; to selling and even delivery!. We now have a fully furnished, heated showroom with over 140 beds on permanent display! Our full-time staff members have many years’ experience in the bed and mattress industry and are always on hand to provide all the advice and information you need to choose the right bed, without the pushy sales tactic used by other furniture stores. We’re open 7 days a week and are always available to answer any questions or queries you may have. Our current manufacturing partners include the likes of Sealy, Sleepeezee, Harrison Spinks, Hypnos, Silent Night and many many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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Rated 5 out of 5 stars

Fantastic and friendly service

From the minute you walk into the shop until delivery of your bed, and after, the service provided by M6 beds is second to none. The 3 beds we have personally bought from M6 beds are the most comfortable we have ever had. We have recommended M6 beds to family and friends and they have also been thrilled with the quality.
I cannot recommend them highly enough.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Huge selection of beds and well priced throughout the shop. Really good brands to chose from. We love our ottoman storage beds we bought very handy for lack of storage space at home.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service, super comfy!

Recently purchased a bed and mattress from M6 Bed Warehouse. The bed is super comfy, the service I received from point of order to receipt of goods was excellent. A polite and professional service from the shop staff and the delivery team. Would highly recommend this company.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience at M6 Beds

We purchased from M6 beds a little while back and have to say they were fantastic. The support in the buying process was first class as basically, I thought a bed was just a bed, whereas they are able to advise on things that make a decision really personal around materials, storage, seating positions as well as sleeping and support options. First class team and the delivery and disposal of our old bed really made such a positive difference to the customer experience. Highly recommend them.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service at M6 Beds

Excellent service at M6 Beds. I have bought my last 4 beds and mattresses from the Team and every experience was as good as the last. 100% recommend.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY BRILLIANT CUSTOMER SERVICE

ABSOLUTELY BRILLIANT CUSTOMER SERVICE!
I couldn’t ask for more. The team were attentive and asked what I was looking for. I gave them a few ideas and they showed me round the store and gave me other options which I considered and eventually proceeded to buy. Very good knowledge and very helpful! Especially when I have a terrible back!
Can’t thank the team enough. I will be back for the second bedroom.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing mattress!

Extremely happy with my purchase and overall experience. The customer service and expertise provided was greatly appreciated. Delivery was timely, and the quality of the mattress is incredible!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, staff were extremely helpful and we love our new bed! Would definitely recommend!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

The ‘Dream’ Team of Beds! Outstanding Service!

Firstly it was our very first visit and with roadworks and diversions we got lost so needed to ring the shop a couple of times and Louis kindly and patiently directed us to the premises.

Whatever I expected on arrival at the ‘M6 Bed Warehouse’ it wasn’t what I thought! A beautifully laid out warehouse with more beds and headboards than I could imagine but it also felt cosy and not overwhelming. A family firm, so passionate in what they do with a wealth of experience between them. Louis went through all the different choices for electric beds with us, all having special requirements, trying different mattresses and not rushed or any hard sell. Even mum Denise made us all a hot drink which was much appreciated after getting lost.
We are moving into a new house and came away ordering five new beds from Joe who even stopped open later for us which saves us another journey.
The two sons who dealt with us Louis and Joe are an absolute credit to the company! Mum Denise so friendly and helped too.
We only wish we’d found this company earlier, what with a stunning range of beds and first class customer care it was a pleasure to do business with you all.

Edit after delivery… which was done to work around us. Oliver went way and beyond arranging everything. My father being in hospital and us not yet actually moved into our new home. Delivery Guys conversed with me over the telephone and were just fantastic. This company obviously cares about its workers as much as the customers and it just shows in the compassionate way they treat the customers and take pride in their work. Thank you all from a very grateful family. Now then, have you ever thought of branching out in all furniture?

,

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Would not shop anywhere else.

Have bought a number of items from M6 over the years and have only praise for them. An excellent selection, reasonable prices, friendly and helpful service and, most of all, a world class after sales service. We have had some problems with a pair of electric beds and Oliver, at M6, has been superb in every in dealing with the issues. Well done.

December 28, 2021
Unprompted review
Rated 4 out of 5 stars

Satisfied Customer

Very happy with the product, sales staff were knowledgable and helpful, guys who delivered/built it were spot-on (and fully covid compliant), would have liked the office to be a bit better with communication, there was a delivery issue which I had to chase, but they went the extra-mile to ensure they delivered within (on the very last day) their advised 6 week delivery window, so can’t really complain.

August 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Very helpful staff in the shop and helped us pick the right mattress, bed base and headboard. Had patience and time for us from start to finish. Also great service from the delivery men Scott & Lee today. They were within the ETA and both were very friendly and professional. They had all the correct PPE on and followed social distancing rules perfectly. Both men are a credit to M6 bed warehouse and represent the company amazingly! Will definitely recommend M6 bed warehouse to friends and family and will also go back to them in the future when in need of another bed.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We have purchased 4 beds from this company in the last 3 years. Oliver and his team are helpful and knowledgeable. A wide range of beds are stocked of all types and price ranges. We ordered our most recent bed whilst purchasing a new home and when that fell through, the company were happy to keep our bed at the warehouse until we had completed our house move. Delighted with our purchases Highly recommended.

April 12, 2021
Unprompted review

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