Maben Vehicle Hire Reviews 326

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gave the team a phone call at very short notice,and within 20 mins I was driving away in van. Can't fault,used before,various vehicles, will use again

Rated 5 out of 5 stars

Very helpful and friendly staff. Any questions answered quickly, efficiency and informatively with good advice given. All details covered so that there are no grey areas, no confusion. Clean vehicle,... See more

Company replied

Rated 5 out of 5 stars

We broke down in France and my son hired a Man LWB from Maben to pick up our stuff. So relived that the van was almost like new and everything was working and clean! So many times we have hired va... See more

Company replied

Rated 5 out of 5 stars

You may find a service as good in South Wales but you will not find one better. exceptional Service, swift, efficient and friendly staff. The prices are good too, they even offer a 4 hour rate which... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, friendly staff. Fair prices, very good vehicles. No issues. Would recommend 👌

April 22, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we look forward to seeing you in the future.

Rated 5 out of 5 stars

I needed a wheelchair access vehicle to…

I needed a wheelchair access vehicle to go to Cardiff on 3 accaisents .dropped the vehicle of at my home address and picked it up from there .absolutely brilliant thank you all

April 3, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review! Glad we could help.

Rated 5 out of 5 stars

Great service

Easy to book using their website and calling them. The staff are all very friendly and helpful, with the van used being clean and tidy.
The service provided was great with the communcation and transparency easy to understand. I would use them again and definitely recommend to anyone else!

April 8, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, Im glad your customer service journey went as smooth as possible for you.

Rated 5 out of 5 stars

I hired a Luton van many times from…

I hired a Luton van many times from Maben and I can’t fault their service and price. The staff is always helpful and nice as well. A Luton van hire is £119 per day from Maben and the same one from Enterprise is £187.5 plus £35 to reduce the excess from £2000 to £100. I definitely recommend Maben to anyone who wants to hire a vehicle.

March 27, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we are glad all your needs were satisfied and we look forward to seeing you in the future.

Rated 4 out of 5 stars

The overall service was excellent

The overall service was excellent. The vehicle was absolutely fantastic. Great one. The staffs were so kind and helpful throughout from enquiry to getting the vehicle.
Only draw back was we didn’t receive the fuel money (around £20)that filled extra than required( said that they won’t refund that).
My humble advice to make the Refund procedures bit more faster

March 23, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for the great review. Regarding the fuel we are moving towards having a full tank in all vehicles so there shouldnt be an issue in the future. Refunds are done on the day the vehicles are returned however these can take 3-5 working days to process through your bank so unfortunately this is out of our hands.

Rated 5 out of 5 stars

Quick and easy

Quick and easy, fair price and vehicle was nice and clean upon collection. Would recommend.

March 26, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, glad we was able to help.

Rated 5 out of 5 stars

If you are in your in your 70's, you are limited to which companies you can hire from, Maben was the best I could find

The offices were very well presented.
From first contact, the staff were brilliant and explained everything about costs and where it would be advantageous for me to add cover. The girls at the front desk were pleasant and proud to represent Maben.
The vehicle was very clean and well-presented.
The vehicle was inspected and all marks were registered. Help with setting up the satnav and radio was a big bonus.
All in all, it was a great experience, a great branch to deal with and yes I will use them again.
Thank you New Inn Branch.

March 22, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Ken, glad we was able to make the experience go as smoothly as possible for you.

Rated 5 out of 5 stars

All the staff are fantastic at maben…

All the staff are fantastic at maben always Accommodating for last min bookings
Efficient vans are fantastic

I would definitely recommend them to all

All staff brilliant

March 18, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you very much for your review.

Rated 4 out of 5 stars

all good

all good, nice and helpful staff and vehicle was there as promised. One niggle is that i returned the vehicle on Sunday but my own car was blocked in by others so i had to go back on monday-otherwise all fine.

March 18, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your review, we apologise for any inconvenience caused by the unthoughfullness of other drivers.

Rated 5 out of 5 stars

Very professional company

Very professional company, the yard is well presented, new vans in good condition and very friendly. Always my go to for vans!

January 22, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Matthew for your review, look forward to seeing you in the future.

Rated 5 out of 5 stars

Highly recommend

Would highly recommend maben vehicle hire. Couldn't fault the service from start to finish.

January 25, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Luke for the review.

Rated 5 out of 5 stars

Relaxed , happy and helpful staff

I needed to hire a car and then extend the hire as I didn't know the exact date I would return it. I initially hired for 5 days then a week. The car was very new , perfectly clean and I enjoyed driving.The return was the most stress-free return I have ever had , with a follow up email to confirm all was good/pass. All round excellent service. Thank you Maben.

January 6, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Julia, we are glad everything went as smoothly as possible for you :)

Rated 5 out of 5 stars

Friendly team

Friendly team, quick and easy process to rent a van.

January 16, 2024
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Thomas for your review, glad we was able to help.

Rated 5 out of 5 stars

Do not use anyone else!

From start to finish this company were absolutely fantastic. Excellent price and service. Just brilliant. Thank you

December 23, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Helen, we look forward to hearing from you in the near future.

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